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Cannot connect to iPad Mini
627 15 2018-6-20
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rfcphoto
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brand new Phantom 4 works great with iPhone 7 but will not connect to ipad mini using ios 11.0.3 tried everything need help
thanks

2018-6-20
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Nigelbrinkmann
First Officer
Flight distance : 577484 ft
Australia
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Hi, need a bit more info, like how old is your ipad mini, dose the app load on the ipad/, is it a green screen? how may applications are on your ipad, are they all closed while trying to open DJI app, the DJI app requires a lot of processing power to operate it.
2018-6-20
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
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The GO4 app has gotten pretty power hungry.
2018-6-20
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rfcphoto
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Nigelbrinkmann Posted at 2018-6-20 17:47
Hi, need a bit more info, like how old is your ipad mini, dose the app load on the ipad/, is it a green screen? how may applications are on your ipad, are they all closed while trying to open DJI app, the DJI app requires a lot of processing power to operate it.

iPad mini is refurbished just purchased it, app loads no problem, I closed all apps on the iPad I only added about 6 other apps to it
2018-6-20
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rfcphoto
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rfcphoto Posted at 2018-6-20 17:55
iPad mini is refurbished just purchased it, app loads no problem, I closed all apps on the iPad I only added about 6 other apps to it

I researched and it says the app would work on iPad mini
2018-6-20
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Nigelbrinkmann
First Officer
Flight distance : 577484 ft
Australia
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rfcphoto Posted at 2018-6-20 17:55
iPad mini is refurbished just purchased it, app loads no problem, I closed all apps on the iPad I only added about 6 other apps to it

How much total memory dose your ipad have?
2018-6-20
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rfcphoto
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Nigelbrinkmann Posted at 2018-6-20 18:14
How much total memory dose your ipad have?

32 GB
21.49 GB available

8 Applications

2018-6-20
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Mariuss
First Officer
Flight distance : 2480515 ft
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Norway
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Have had the same problem as you on the mini4. Can you get through to the main flying interface with the grey grid background?
2018-6-21
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rfcphoto
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Mariuss Posted at 2018-6-21 00:56
Have had the same problem as you on the mini4. Can you get through to the main flying interface with the grey grid background?

gets through to main screen no problem just won't connect to drone, if I plug in my iPhone it connects immediately
2018-6-21
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ATJ
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rfcphoto Posted at 2018-6-21 03:23
gets through to main screen no problem just won't connect to drone, if I plug in my iPhone it connects immediately

Have you tried clearing the iPad Mini and restarting DJi Go 4 app making sure you are loading the correct Phantom 4 on the top left hand corner?
2018-6-21
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rfcphoto
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ATJ Posted at 2018-6-21 04:01
Have you tried clearing the iPad Mini and restarting DJi Go 4 app making sure you are loading the correct Phantom 4 on the top left hand corner?

what do you mean by clearing?
2018-6-21
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ATJ
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rfcphoto Posted at 2018-6-21 15:32
what do you mean by clearing?

Turn on the iPad as normal. Then tap twice quickly on the home button, then swiping all running programs off the screen. This will clear the iPad memory and allow you to start the app from the beginning. Then choose your Phantom in the top left hand corner of the startup page.
2018-6-21
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rfcphoto
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ATJ Posted at 2018-6-21 15:56
Turn on the iPad as normal. Then tap twice quickly on the home button, then swiping all running programs off the screen. This will clear the iPad memory and allow you to start the app from the beginning. Then choose your Phantom in the top left hand corner of the startup page.

yes I've done that several times, still doesn't work
2018-6-21
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ATJ
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rfcphoto Posted at 2018-6-21 16:18
yes I've done that several times, still doesn't work

Have you tried choosing different Phantom 4 models on the App?
2018-6-21
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rfcphoto
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ATJ Posted at 2018-6-21 16:39
Have you tried choosing different Phantom 4 models on the App?

no I'll try that out
thanks
2018-6-21
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Mariuss
First Officer
Flight distance : 2480515 ft
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Norway
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rfcphoto Posted at 2018-6-21 03:23
gets through to main screen no problem just won't connect to drone, if I plug in my iPhone it connects immediately

I see. Might be the female on the iPad then. Can it sync/transfer data to a pc?

I sometimes have to boot the whole system up and then plug out and then in the ipad for the interface to recognize/recieve feed.
2018-6-23
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