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Basic Warranty or DJI Care
397 5 2018-6-20
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djiuser_ixaY5zjTr8xp
lvl.1
Flight distance : 50971 ft
Vietnam
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Sorry, as this as it may have been answered already but I couldn't find it specifically. I bought a new Mavic Air last month, very happy no problems. I just have one question, I pressume I have a 12month warranty as standard, maybe 6months on the gimble but i want to ask if my drone gets damaged becasuee of hardware failure not pilot error is my Mavic Air covered under the basic warranty or do I neeed to buy the care packag now???

I did write to DJI and they respoded very quickly but I still didn't get the direct answer to my question. Any help anyone is able to give me if i need to take the DJI care now or I wait until the Mavic's standard warranty has run out?

Thanks in advance for any help anyone is able to give me on this.

Thank you.
2018-6-20
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DJI Mindy
Administrator
Flight distance : 7 ft
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Thanks for your interest in DJI Care Refresh, if the drone is still in warranty period and the damage is not caused by pilot error after being evaluated by our repair team, we will provide warranty service. You can select to purchase the DJI Care Refresh anytime you want, but if it has been activated over 48 hours, you will need to provide us a short video to verify the drone is still in good and working condition.
2018-6-21
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Afyon035
lvl.1

Turkey
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Can we speak Turkish?

Türkçe konuşabilir miyiz?
Dji drone yurt dışından alınırsa, garanti durumu nasıl olur? <Google Translate>
TR-yurtdışından dji drone alınsa garanti durumu nasıl oluyor?
2018-6-21
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A CW
Captain
Flight distance : 13838848 ft
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United Kingdom
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Both is always best - one for accidental damage and the other for manufacturer defects. Hopefully you won't need to use either though.
2018-6-21
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djiuser_ixaY5zjTr8xp
lvl.1
Flight distance : 50971 ft
Vietnam
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Thank you very much to all for providing me with information I needed, love the Air very very much   Thanks again.
2018-6-21
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DJI Susan
Administrator

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djiuser_ixaY5zjTr8xp Posted at 2018-6-21 03:24
Thank you very much to all for providing me with information I needed, love the Air very very much   Thanks again.

You are welcome. Should there is anything else we can help, feel free to contact us.
2018-6-21
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