Hooks
lvl.4
Flight distance : 226450 ft
Canada
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I didn't think I would ever experience it, but tech support just pulled a 180 for me.
I was getting errors on my replacement inspire when trying to upgrade battery firmware..."battery connection to the center board has failed"
Inspire_Steven walked me through testing all of my batteries and we ended up sorting through log files to find that the gimble assembly was not being recognized intermitently.
The intermitently part was the tricky part to figure out. Turns out one of the pins is ever so slightly bent on the aircraft connection side and it is causing my update failures.
This in of itself is not a huge feat for tech support, however I just finished a 13 hour drive and was very tired throughout the process. Inspire_Steven was patient with my bumbling throughout the entire ordeal and sorted out my issues quiclkly.
Part has now been ordered and I'll be back in the air this comming week I will be more cautious now while connecting and disconnecting the gimble.
Thanks Tech Support, keep up the good work
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