ethankailey
lvl.2
Flight distance : 4514 ft
United States
Offline
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DJI Mindy Posted at 2018-6-25 23:19
Hi ethankailey, sorry for the crash accident and the confusion about the repair center, there are two official repair centers currently in the Noth America in order to shorten the repair time frame and improve customer's experience, they all belong to DJI and the after-sales services are the same, no worries about that.
For your case, our repair center has analyzed the flight log and no product malfunction was found.
DJI Mindy,
First of all, I did not authorize you to post of any pictures from my files in a public forum. IF I WANTED TO POST IT, I WOULD DO IT MYSELF. Posting a personal flight information and pictures are not your right and you have just violated and breached consumer confidentiality to a new low. It might serve well in China, but this is U.S., last time I checked. If you feel that the report is relevant to my case, you could've sent it to as PM.
Second of all, this is a picture/flight log is from May 12th flight, where it did clip a tree but landed safely without any damages to the drone. Lucky for me, my good neighbor, a RETIRED CAPTAIN OF POLICE in my city, witnessed the whole incident. If you would like a statement from him, please let me know.
Most of all, I've stated this time after time, even with the supervisor (Ms. Safa, Desk ID NA520) that the incident of non working Obstacle Avoidance and crash happened on June 7th, which I'm sure the tech had chance to review. But, instead of addressing the files from the mentioned June 7th crash, I'm told that DJI cannot honor the warranty due to the log from May 12? If the drone sustained any noticeable damages that prohibited a proper function to fly in a safe manner in June 7th, it would definitely have shown on the June 7th use of the drone's file/log of malfunction error.
I have two beautiful kids and time to time, they test the extent of their honesty by twisting the facts to get themselves out of trouble. I'm going to tell you same thing that I tell my kids... "STOP".
As Administrator of this Forum, and hired employee of DJI, you are given a specific role and the words you write on the forum can also be accountable for.
To go further,
#1. Nothing about the repair center in SMS INFO COMM was made "official" as you state.
https://www.dji.com/service/repair/centers (Only Official DJI Repair Center is in Cerritos, CA) There are no mention of "OFFICIAL" Repair Center listed on DJI site about a location in Texas.
#2. You state that the "OFFICIAL Repair Center" are "ALL BELONG TO DJI". SMS INFO COMM addressed at 4051 North Hwy 121, Suite 100, Grapevine, TX 76051, where I was instructed to send my Mavic Air Pro is not owned by DJI.
#3. You state, "to shorten the repair time frame and improve customer's experience, they all belong to DJI", but in contradiction, rather than improving "Customer's Experiences", transparency of your honesty and the DJI can be clearly seen here.
So finally, what's your real angle for your presence here by posting an incident from non-relevant May 12th log file instead of June 7th log and continuing with informing the public with the wrong and falsifying information about the "OFFICIAL" repair center owned by DJI.
If I were you, I'd get the admin of the DJI website to make few changes about the "Official" repair centers in U.S. Anyone here is welcome to call SMS Info COMM @972-906-7800 to see if in fact is owned by DJI. SMS Info Comm that does most of the repair for ASUS is NOT owned by DJI.
DJI Mindy, I would ask cordially that you choose your next words to post very carefully so it doesn't continue to lose your integrity and honesty.
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