DJI Mindy
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djiuser_a2w1T5ChZPdo Posted at 10-10 05:40
I hit a tree with my Mavic 2 zoom. yes, my fault. I contacted dji for repair and was emailed a shipping label for Grapevine, TX. I did not want to use my care refresh. I was willing to pay for repair -- IMU error and Acc1 error. I got an email in a few days with repair quote $101 for gimbal and $65 service fee.. no big deal.. but I didn't think the gimbal was the issue because it worked fine. So I contacted dji support to make sure the IMU error and Acc1 error were going to be corrected. I don't want a refurbished drone with half wore out motors, I want my drone or use my care refresh and get a NEW one. I was connected with someone in India who I COULD NOT UNDERSTAND most of what they were saying, so I have no clue what is going to happen to my drone. CAS-5091365-F7B5Q9 I do not understand why DJI would outsource repairs.
Hi there, per checking your case, the gimbal was evaluated as skewed, therefore, the gimbal axis arm module needs to be replaced, no other damages were found. But your feedback will be forwarded to the repair team to double evaluate, we will have someone to contact you, please wait patiently, thank you. |
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