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I need to return a battery for warranty replacement
354 8 2018-6-26
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RW1
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I have been trying to send a defective P4P battery back to DJI for 2 weeks. They sent me a shipping label and I sent it back to DJI. One day later the battery came back to me from UPS saying "overgoods." Last week DJI told me on chat they would send me another label. Nothing came. Chatted again with them today, they told me they will send it to tech support. I just need to get a good battery from DJI.

CAS-187541 1-V8C1Y1
2018-6-26
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RW1
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DJI said on chat, "Lastweek for what possible reasons, possible they overlook it for there's a bunch of request lately coming from different sources and we do have minimal workforce for the Tech.team at the Centre."
2018-6-26
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dronist
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PM one of the moderator and they will help you speed it up!
2018-6-26
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RW1
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dronist Posted at 2018-6-26 13:26
PM one of the moderator and they will help you speed it up!

Thank you for the help
2018-6-26
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dronist
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RW1 Posted at 2018-6-26 13:29
Thank you for the help

Dude, you'r welcome!
2018-6-26
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DJI Natalia
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Hello. I managed to get the correct case id, CAS-1875411-V8V1Y1. We are sorry for the inconvenience this has caused to you. I already request the shipping label to be sent out to your email address within the day. Please check your SPAM folder and print it. Thank you very much for your understanding.
2018-6-26
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Wachtberger
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DJI Natalia Posted at 2018-6-26 13:47
Hello. I managed to get the correct case id, CAS-1875411-V8V1Y1. We are sorry for the inconvenience this has caused to you. I already request the shipping label to be sent out to your email address within the day. Please check your SPAM folder and print it. Thank you very much for your understanding.

Now if that is not superfast action! Thank you very much Natalia on behalf of all of us.
2018-6-26
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DJI Natalia
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Wachtberger Posted at 2018-6-26 13:50
Now if that is not superfast action! Thank you very much Natalia on behalf of all of us.

You are most welcome.
2018-6-26
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RW1
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Thank you. I did receive the shipping label.
2018-6-27
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