Ive been trying to return a battery to DJI for warranty replacement. Filed an online claim. Got a return label 2 days later. Sent the battery back to DJI. Got it back from UPS the next day saying it was "overgoods." Been contacting DJI to try to get a shipping label and no luck.
Today they told me this on chat:
"Lastweek for what possible reasons, possible they overlook it for there's a bunch of request lately coming from different sources and we do have minimal workforce for the Tech.team at the Centre."
We're sorry for the troubles first. Did you receive the shipping label now? Per the case log, the shipping label has been sent to you twice, please kindly check the email and spam and see whether you have received it. If still not, please kindly offer another backup email address, we'll double check and resend for you. Thanks in advance!
lvl.2
Administrator
