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Batteri issue Mavic Pro
266 3 2018-6-29
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Wedell
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Denmark
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I bought  Mavic Pro fly more yesterday with three batteries.
One of the batteries has got some problems. I tried to charge it, but the only thing that happens is that Led 2+3 is shining constantly. Every 15th second they go black, and starts to shine again.
Notning happens if I put the battery in the charging station, and if I place it into the drone, the drone cannot start, it is absolutley dead. Absolutley nothing happens, except those shining led no 2 and 3.
The battery has been laying on the table since yesterday, keeps led no 2 and 3 shining.
I have pressed the button of course but nothing happens.

Anyone knows what's wrong? Guess I'll have to go back to the store, or is it a quick and reliable solution for this?
Thankfull for help!

The other two batteries works perfectly.

2018-6-29
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DJI Paladin
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Flight distance : 318 ft

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Hi there, Our apologies for the inconvenience. May I know where did you purchased your batteries?
2018-6-29
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Wedell
lvl.1
Denmark
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DJI Paladin Posted at 2018-6-29 04:29
Hi there, Our apologies for the inconvenience. May I know where did you purchased your batteries?

Store Elgiganten Örebro - Sweden.
2018-6-29
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DJI Stephen
Super Moderator

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Hi. I am sorry that you are having this issue with your DJI Mavic Air's battery. Please go back to the store where you bought the DJI Mavic Air and ask for a replacement of the battery. Just to be sure please try to bring the entire package just in case the store will be replacing the whole package it will be ready for replacement.
2018-6-29
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