Please select Into the mobile phone version | Continue to access the computer ver.
Go 4 app disconnecting after IOS 11.4 update
1349 25 2018-7-1
Uploading and Loding Picture ...(0/1)
o(^-^)o
markiet1966
Second Officer
Flight distance : 1168819 ft
Offline

Flew my inspire this morning for the first time after the IOS 11.4 update, the app has started disconnecting approximatley every 5 minutes. Has anyone else seen this issue?

Mark
2018-7-1
Use props
DJI Gamora
Super Moderator

Offline

Hi thanks for reaching DJI Forum, we do apologize if you had some issues with the aircraft's connectivity.  Have you tried manually re-linking the RC manually? Please take time to check the video below for better understanding.

2018-7-1
Use props
markiet1966
Second Officer
Flight distance : 1168819 ft
Offline

Hi Gamora,

I may have explained it wrong. The controller is not losing connection with the aircraft, I get a disconnected message in the app. I can still control the aircraft with the controller.

Mark
2018-7-1
Use props
DJI Wanda
Administrator

Offline

markiet1966 Posted at 2018-7-1 05:51
Hi Gamora,

I may have explained it wrong. The controller is not losing connection with the aircraft, I get a disconnected message in the app. I can still control the aircraft with the controller.

Hi there. We apologize for the inconvenience. May I know what exact model of iOS you have? Did you try to reinstall the app? Did you also try to re-mount the camera? Is the firmware updated?
2018-7-1
Use props
markiet1966
Second Officer
Flight distance : 1168819 ft
Offline

Hi Wanda,

I am running IOS 11.4 on an iPad Mini 4. I have the latest firmware on the aircraft and controller. I will re-install the app and see if that helps,

Mark
2018-7-1
Use props
DJI Tony
Super Moderator

Offline

Hi, kindly ensure that the files are saved before deleting the app. Please keep us posted in any case that the issue will persist.
2018-7-1
Use props
Denis SF
lvl.3
Flight distance : 1636112 ft
  • >>>
France
Offline


Hello, I have exactly the same problems. I have yet reinstalled the software DJI GO4 and that of the drone.

Do you have a solution. Because it remains random. This can happen after 5 minutes as after 15 minutes.

Thanks
2018-7-2
Use props
markiet1966
Second Officer
Flight distance : 1168819 ft
Offline

Deleted and re-installed the Go 4 app, tested tonight. Unfortunately no difference.

Mark
2018-7-2
Use props
markiet1966
Second Officer
Flight distance : 1168819 ft
Offline

Denis SF Posted at 2018-7-2 09:44
Hello, I have exactly the same problems. I have yet reinstalled the software DJI GO4 and that of the drone.

Do you have a solution. Because it remains random. This can happen after 5 minutes as after 15 minutes.

Seeing more and more reports on this and other forums Dennis, to me it looks like it may be an issue between the app and IOS 11.4.

Mark
2018-7-2
Use props
DJI Tony
Super Moderator

Offline

markiet1966 Posted at 2018-7-2 13:00
Seeing more and more reports on this and other forums Dennis, to me it looks like it may be an issue between the app and IOS 11.4.

Mark

Would it be possible if you can provide a screen-shot of the issue? Did you manage to change the different cable to see if that will help?
2018-7-2
Use props
markiet1966
Second Officer
Flight distance : 1168819 ft
Offline

I will try and get a screen shot and try a new cable on todays job.

Mark
2018-7-2
Use props
Denis SF
lvl.3
Flight distance : 1636112 ft
  • >>>
France
Offline

We have at home 3 radio controls of Inspire 2.
I tried with these 3 RC and with several different cables. We have my colleague and I an iPhone in IOS 11.4, an iPhone in IOS 11.4 beta, 1 iPad in IOS 11.4. It turns out that the problem still comes with the IOS 11.4 release.
2018-7-3
Use props
markiet1966
Second Officer
Flight distance : 1168819 ft
United Kingdom
Offline

I have another iPad with the IOS public beta on, I'm going to give it a try later to see if the problem persists.

Mark
2018-7-3
Use props
Denis SF
lvl.3
Flight distance : 1636112 ft
  • >>>
France
Offline

Hello, single or double the problem is the same. The disconnection is done anyway.
It seems that the problem does not affect the iPhones X IOS 11.4.
2018-7-3
Use props
Denis SF
lvl.3
Flight distance : 1636112 ft
  • >>>
France
Offline

I noticed that you were asking about all the conversations, the versions of updates of our devices.
For my part :

2018-7-3
Use props
Red Rocks Flyer
lvl.2
United States
Offline

Same phenomena here after iOS upgrade a couple weeks ago. The kit-

Ipad Air 2, iOS 11.4, Matrice 200, latest DJI GO  controller firmware V .01.01.0010, random and repeated disconnects, can happen after 2 minutes, 5 minutes, 10 minutes etc., the disconnects make flying complete missions impossible. The disconnects normally happen every 2-5 minutes, though some longer time ones are also notice. To remedy- the controller and M200 are shut down, the Ipad too, then all restarted. It then disconnects again, over and over, within a couple-few minutes.

The RC Link between the controller and M200 is maintained when a disconnect occurs, the disconnect is between the controller and iPad. When a disconnect happens when airborne, the M200 must be manually flown back to base with no camera.

Would reverting the iOS back to 11.3.1 work? This will be tried, will report back later.
2018-7-5
Use props
Denis SF
lvl.3
Flight distance : 1636112 ft
  • >>>
France
Offline

Hello today's version still does not work.
That is to say : 4.2.22.
I still have the same problem, disconnection of the application DJI GO4.
2018-7-6
Use props
Red Rocks Flyer
lvl.2
United States
Offline

Contacted Apple about a 11.4 downgrade to iOS 11.3 for the iPad Air 2 that worked without disconnecting to the controller prior to the 11.4 upgrade.

Apple advises they don't do iPad iOS downgrades for regular non beta release customers.

They advise that owners of iPads with iOS 11.4 that no longer works with DJI Go 4, to contact DJI through the application developers section of the Apple Store.

So, for right now, the DJI drone is grounded as iOS ver. 11.4 appears to not be fully compatible with the iPad Air 2 it will disconnect with the RC controller at random.
2018-7-7
Use props
Red Rocks Flyer
lvl.2
United States
Offline

Status here for Matrice 200 with-

iPad Air 2 with iOS 11.4

DJI RC controller with DJI Go firmware ver. 01.01.0010

This DJI Go 4 App version used is the latest upgrade available on the Apple store as ver  4.2.22

The DJI M200 controller with firmware v. 01.01.0010 using an iPad Air 2 with iOS 11.4 and DJI Go 4 ver 4.2.22 still randomly disconnects before and during flying.

Apple advises their iOS ver 11.4 can not be dowgraded to 11.3.

So we are waiting here for a newer version the DJI Go 4 App above v. 4.2.22 and/or another RC/M200 firmware upgrade so the M200 can fly without disconnecting between the RC controller and iPad Air 2.
2018-7-8
Use props
fansf378b256
lvl.1
Flight distance : 360023 ft
Offline

Does anyone know when DJI will rectify this issue??

I have a grounded drone therefor can not work...
2018-7-8
Use props
fans2b6171e1
lvl.1
Flight distance : 788133 ft
Australia
Offline

Hi all, I've had the same issue. Apple just released a new update to fix the bug. Update to 11.4.1 and you'll be good to go!
2018-7-9
Use props
Red Rocks Flyer
lvl.2
United States
Offline

Tried downgrading the RC firmware to V 01.01.0002, this allowed one flight of about 7 minutes, for a planned 25 minute mission.

That was the longest RC - iPad connection made today, the same random disconnects we're otherwise noted, where the M200 was un-flyable.

In March, the same M200, RC, and iPad could fly complete missions of about 25 minutes so something went off with the recent DJI firmware, Go 4 app and ipad iOS upgrades.

2018-7-10
Use props
Red Rocks Flyer
lvl.2
United States
Offline

Ok thanks for the note on iOS 11.4.1 missed that yesterday, will try and fly tomorrow and report back
2018-7-10
Use props
Red Rocks Flyer
lvl.2
United States
Offline

Updated the iPad Air 2 iOS to 11.4.1, using Go 4.2.22 App with RC firmware 01.01.0010.

Flew two missions today to completion zero disconnections between the iPad and RC.

It looks like the iOS upgrade may have solved the random repeated disconnects.

If anything else noted will post up here in the next week.

Thank you Apple and DJI for the correspondence the past week.
2018-7-11
Use props
Juz
lvl.1
Flight distance : 788133 ft
Australia
Offline

Red Rocks Flyer Posted at 2018-7-11 11:57
Updated the iPad Air 2 iOS to 11.4.1, using Go 4.2.22 App with RC firmware 01.01.0010.

Flew two missions today to completion zero disconnections between the iPad and RC.

Good to hear it worked for you as well!
2018-7-11
Use props
Burlingtonfilms
Second Officer
Flight distance : 61831 ft
  • >>>
Offline

iPad and iPhone both need to be unplugged and plugged back in almost every flight.  Replaced cords, formatted, tried different Apple products, nothing works.  Incredibly unprofessional when using it for work.  Please fix the constant disconnects DJI.
2018-7-11
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules