Eirlink Posted at 2014-11-10 08:40
what spare part are you looking for??

Hi Eirlink, if you have a look around I have indeed said a lot of very good things about DJI.
I have personally been responsible for numerous projects involving DJI equipment whether it be used in full or just as parts and as such have contributed to the sales of such DJI equipment.
Even to this day I still advise regular consumers to buy the DJI equipment such as the phantom 2 as the quality and durability are second to none.

I bought myself the Phantom 2 vision+, after I had a "play" with another Quad copter from a specialist  European manufacturer. The flagship of DJI consumer based products, I have used it in many demonstrations just as an example of the possibilities of using such equipment in various scenarios.
I know of and have seen the phantom 1 or another less costly variant actually being used as a trainer in some places..
My unit has travelled to more than 9 different countries and flown in some of the most breath-taking, scary and seriously baron places I have ever seen.
Would you like to see some video or photos?
Well you cant..................................lol  

The Ribbon cable, a very intricate and seriously exposed piece of technology that just doesn't fit with the rest of the products design.  We have all heard that the Ribbon cable will not solve the issues many have, yet DJI still wont make it available or allow the "dealers" to sell it.  Why?
Surely this would benefit DJI, if as we are told there is no possible way this would resolve peoples issues. It would just add extra sales to the company. Once purchased people would see that its not working for them and still go out and buy another complete gimbal unit.... or would they?

If you buy a car Eirlink do you expect to be able to replace the parts should something go wrong?

The DJI service centres are full of machines with gimbal issues and there is a good possibility that some of them are returned under false pretences due to the ribbon cables lack of availability.

I have not and do not claim that the incident that led to my ribbon cable snapping is in any way DJI's fault.
I was in charge of my machine when it hit a tree, I actually blame the prop gaurds.....(sails)

Yet alas I have a gimbal with no ribbon cable, fully tested with another cable from a separate unit.
So yes I do have good things to say about DJI, but this doesn't mean I cant be frustrated with the lack of common sense and availability of such parts.

This is obviously a sore subject within DJI as there are a lot of people with gimbal issues as Tahoe_Ed confirms above.  Check your records and tell me how many times I have contacted DJI to request this cable having explained that no service is required or other issues exist.
How many times have DJI replied, even just to acknowledge receipt of such emails...  Its all recorded on your servers......   

I appreciate you choosing my post for your reply and hope this helps you understand my issues.
I agree,  I am cynical, but how would you be when you have so many excuses given to you and no resolve.
Do we really have to be seen to be kicking and screaming just to get attention or recognition of any issues?  You look at the major forums and answer that. Or better still get DJI management to spend a day reading....
As posted previously, I will help people if I can, I will voice my concerns regarding the fragility of certain parts and the availability of such replacement parts. I will hopefully help DJI see for themselves that being open about your products will gain you more respect within your marketplace. After all, opensource is the key to this platform.

Take the new model of the Phantom 2 vision + as an example, look at the modifications, now look at the cooperation between users and the input sources from such users regarding these "modifications", Can you spot DJI's contribution?
It would be nice if people like you could get involved and help, coach and participate in such experiences rather than just serve and protect the companies reputation.

I have never tried to claim on my warranty, I have never asked for freebies or claimed product failure to get such, I just simply wanted to buy a new ribbon cable from the manufacturer for a gimbal that's sat on a desk.

Its very clear that DJI are watching and learning from our experiences, so yes, I believe its a good thing to air our concerns and let our voices be heard,  its clear that DJI are producing a better product by reading such issues.

Incidentally, I have started to wean myself of this issue by circumventing it completely and helping the many others with no FPV and no hope....  I'm in no way trying to make an impact on the sales of the gimbal and it is in the interests of genuinely helping resolve an issue for genuine people without making any monies from it.
I'm still going through the basics but hopefully with the help of some very technical gentleman in a more advanced role than I am, we can unlock the Phantoms limitations and truly play. (Warranty void , I know)

To quote a recently watched video,  "If your not crashing, your not flying...."

Regards
Mix

you make some valid points but you are not talking to DJI when you are talking to me. im here to try and help and your comment above in relation to "It would be nice if people like you could get involved and help, coach and participate in such experiences rather than just serve and protect the companies reputation. ...is disingenuous to me.  I do my best to help, support  and get involved  with fellow hobbyists on this forum and on others. I have no connection with DJI other than being a very satisfied customer. I do promote their products every chance i get, online and offline, simply beacuse i like their innovation and their lineup, and in doing so i offer my experience and knowledge to those that want it.
For the record, im in no way protecting DJI or any other manufacturer, so please refrain from suggesting this.

Dji has had product issues, and likely may continue to in the future, however there is nothing to be gained from anybody bashing them, as is evident across the forums. This is a hobby after all, and part of the hobby is building, modding, fixing, swearing, flying, figuring out and supporting. I would like to think i do a fair bit of all of these.

I get a lot of pleasure out of the hobby, it helps me relax, even when things go wrong and believe me ive had problems with DJI products but i like fixing stuff.
Lastly, i will try to get you a ribbon cable for your gimbal. let me know which gimbal you need it for and a pic if possible of the damaged one.

leave this with me and i will see what i can do for you

Here's an interview with DJI's CEO. He answers some general questions, including concerns about customer support.

http://blogs.wsj.com/corporate-intelligence/2014/11/10/qa-chinese-drone-founder-explains-why-steve-jobs-is-his-role-model/?mod=WSJBlog

I've had 7 flights now ... all successful except for operator error (Just bought 3 sets of props) and sometimes losing wifi connection for a couple of seconds.

Overall I'm very happy with my P2V+

Eirlink Posted at 2014-11-11 02:28
you make some valid points but you are not talking to DJI when you are talking to me. im here to try ...

Eirlink, My apologies, I have made an assumption that you actually work for DJI, I'm not sure as to why I have this actual thought.
I feel so stupid as assumption is ........well not good.

I agree with your comments and I am in no way implying that you personally provide little help to the masses.
This comment was based on your role within DJI's forum support team of which was my very wrong assumption.
On the contrary, I believe that people like you are the soul of such hobbies and actually should be working for DJI in a more specifically focused area or channel.
What I actually meant was the reluctance to help with such fixes or mods by DJI's support team due to the implications of reccomending such methods involved, not the willingness or actual ability of providing such help.

I too believe DJI are a great manufacturer and considering the production and mass delivery of such a cutting edge piece of technology, its understandable there will be teething issues.
How you address such issues and resolve customer requests/ feedback is also an important factor.
You have seen the replies from DJI and the effort put in by some compared to the efforts of others.

Its a wonderful world of balancing the political correctness and liability considerations of trying to help someone and then being blamed for helping if the results don't meet expectations ...... I understand that side of things from DJI's support team.

Maybe an independent tech / experimental forum with numerous disclaimers and FULL SUPPORT from DJI would be beneficial? Serial numbers to be registered and warranties voided once you join the group?
I'm sure you can appreciate that the various little mods and fixes that some take for granted as being SOP are completely alien to others, especially those that are new to the technology.
This is where the gap exists, the product is marketed at novice users but is enjoyed by all and tinkered with by users with great ambition.

How did you learn in this specific hobby?  Experience and trial and error I expect as most do.......(sorry if
I'm wrong)

It feels like DJI either does not trust me to fit my own cable or to be cynical again, are just looking to make me pay to have it fitted.  
Now I don't think there is anything wrong with paying for a service, but having the choice is really important to me.
I, like you probably, made a decision to void my warranty as I would rather repair or replace myself, after all that is really what this hobby is about. Experimentation is also a key part of trying to promote and manipulate these machines into performing specific duties and/or tasks and things like the motor / arm extenders and bigger props are proof of this.
The ability to encrypt the connection and other great little bits of software allow the unit to be used in many different applications and as such allow such ambitious plans to evolve and excite.

Unfortunately the consumers that buy, try, fly and fry the units have overwhelmed DJI, and again as much as I understand this issue, I don't accept the reasoning behind the availability for certain parts when you have units awaiting such.
The sheer costs involved in such a facility are bound to be a huge burden and in reflection makes DJI blind to the fact that some people are left with no choice but to return units under warranty.

I agree with the pleasure experienced from this hobby and I also love to tinker........
There's massive scope for this technology and numerous deployment opportunities, but without being a Pro or government department customer, its hard to get the manufacturers to listen to the little guys.
DJI provide support on a very respectable scale in relation to the project side of things, but this does not involve my little phantom 2 vision+ or me.

This Phantom, to me, has serious potential, more so than the big machines, but you cant withhold parts no matter how technical as just one instance of doing so makes a product not viable to whoever decides.......and very often its not the guy that is showing and demonstrating the equipment.

This is the beginning, so why not try to shape the product in line with the requirements of so many applications. Make the platform the base of others ideas and allow for variation through innovative and on the spur ideas.
  
Peoples lives and reputations will depend on such technology and many will rely on it to provide a much needed income.
To some this is a hobby, others are looking at using this in other ways and to do this they need support from the products manufacturer.

A clear example is this: If I was to sell a couple of units to some organisation in some other country,  How could I ensure that I can supply the required fix.
A full and detailed parts list is required and availability is essential, I can not ask them to send it back for repair and wait 3 months.
The unit will never and can never be sent anywhere!
This all sounds very trivial and unrealistic, but its the way of the world today. Field fixes, workarounds and general non manufacturer repairs is a big and sometimes an essential requirement.

So why dont we just buy the other more specifically designed equipment?
Well swings and roundabouts.... Costs and apllication - lets say you wanted something out the box, ready to go, pre-configured and easily deployed by novice or non expert users on a mass scale with little or no setup.?
Now factor in reliability, durability and proven mass product testing.
Whats the answer?   

---    No good if you cant fix it quick!


I really don't care about being ignored or my emails going unanswered, but seriously, Why would anyone restrict a products potential this way.

Im not whining at you, Im trying to explain my way of thinking....  and why I feel so passionate and yet frustrated about it.
I understand its nothing to do with you and appreciate your help and still I have no reason for suspecting you to be a DJI employee.
I apologise again for the misunderstanding and wish you well Eirlink. Use the force.....lol....

You do have to admit the empire is well protected by its loyal customers though..... its actually a good thing that people support the company.
I hope DJI appreciate it and realise that working together and releasing this products true potential lies within thier grasp.

Eirlink Posted at 2014-11-11 02:28
you make some valid points but you are not talking to DJI when you are talking to me. im here to try ...

http://forum.dji.com/forum.php?m ... ge=1&extra=#pid9267
Any wiring experience?


http://forum.dji.com/forum.php?mod=viewthread&tid=1847&extra=page%3D1&lang=en

mixstreme Posted at 2014-11-11 12:10
http://forum.dji.com/forum.php?m ... ge=1&extra=#pid9267
Any wiring experience?

Some of you have spent a lot of time and effort posting here. You seriously need to copy your words and post them in websites away from this one. You will get no where posting here. DJI will never see one word you post. Tahoe Ed is here to pacify you the best that he can.

You Are Wasting Your Time Here.

1320frank@comca Posted at 2014-11-11 12:42
Some of you have spent a lot of time and effort posting here. You seriously need to copy your word ...

We do visit a few different forums, I've seen others from here moonlighting......its how we get by.....
I also make a point of redistributing any important posts I make or am involved in to allow better exposure of any relevant information to help the masses.

1320frank@comca Posted at 2014-11-11 12:42
Some of you have spent a lot of time and effort posting here. You seriously need to copy your word ...

youre off to a good start. welcome

Oh no, I have just upgraded my firmware to 3.6V. After reading the forum, I am so regret and start to get worries (haven't flown my drone yet after the upgrade). As I am a newbie for this hobby and P2V+ is my first drone, can anyone suggest what should I do now, or can I still go back to earlier version?

sukiat88@hotmai Posted at 2014-11-12 00:52
Oh no, I have just upgraded my firmware to 3.6V. After reading the forum, I am so regret and start t ...

sukiat88 I want to put your mind at ease and assist you as best I can. The latest version of the firmware is v3.08 if you are referring to a Phantom 2 Vision+. You mentioned that you updated your firmware to version 3.6 that is not the firmware that is the latest version of the Assistant Software. I am currently flying my Phantom 2 Vision+ with the latest firmware installed using the latest versions of the RC & Assistant Softwares available. I also recently upgraded my transmitter to the new one with the tilt dial to control the camera tilt. I did not toy with the firmware in my new transmitter considering it is a new unit that was released recently. In all honesty I am having no problems whatsoever with my P2V+ at the moment. In the past I had issues with my GPS that I addressed myself with a few modifications. That however is another story. DJI has been slow to respond to posts on this forum which is sad to say the least. They are obviously going through growing pains due to explosive growth and rolling out a new product that launches tomorrow. As far as assistance is concerned feel free to join the following group on Facebook which I am a member of consisting of well over 4,800 members. Then name of the group is: Phantom Vision+ Owners the link to the site is: https://www.facebook.com/groups/Vision.Plus.Owners/ The group consists of Phantom Vision+ Owners from around the world that help each other out with issues and problems. It is also a great place to share your positive experiences, photos, and videos. Please except my invitation, all others are welcome to join as well. In becoming a member of our group I assure you we will be more than happy to help you with any questions and or concerns that you may have.

Joseph, maybe I might have confused myself. Just to re-assure which version I have, I found the following information from my Vision  App which I think it can help explains better:
App.         1.0.54
Camera.  1.2.8g
Naza-M.   3.08

What do you think?

On the note, thanks for your invitation to the facebook group and I will definitely join in. With your rich experience in drone, would you also please help me out for the following questions for now?

1) why my FPV range is so short with only 400ft.- 500 ft achieved in open environment eventhough I used apps like FPV booster and Vision+ utility (downloaded from Play Store) to help extend my FPV range? I noted what is being claimed by DJI for P2V+ can achieve up to 800m. Likewise, my remote control range with P2V+ is also very limited, the max that I can go is only around 600ft - 800ft? Is there anyway  that I can improve significantly the communication range for both FPV and remote control range?
2) what will happen if my phantom lost its GPS while in fail safe process? Will it still continue with RTH or it will descend immediately once the GPS is lost?

Your  guidance is highly appreciated!

DJI replaced my bricked H3-3D with a brand new one. Thanks DJI for your support.

tommyrogers Posted at 2014-11-13 10:01
DJI replaced my bricked H3-3D with a brand new one. Thanks DJI for your support.

Lucky you......  

sukiat88@hotmai Posted at 2014-11-13 00:26
Joseph, maybe I might have confused myself. Just to re-assure which version I have, I found the foll ...

sukiatt88 The settings in my Vision App is as follows:
App.           1.0.54
Camera     1.2.5g
Naza-M      3.08

I see that your camera is running a newer version. If you check the DJI website at: http://www.dji.com/product/phantom-2-vision-plus/download it reflects the version I am running. I am not certain why the version you have is not on there website. I suspect you have a newer Phantom 2 Vision Plus then I do and you are simply running the latest version. I would imagine DJI will make the version you have available for download in the near future. As far as the issues you are encountering with range there are all sorts of variables that can effect that. Please except my invitation and join the Facebook group I invited you to join at: https://www.facebook.com/groups/Vision.Plus.Owners/photos/ post your question there and we will get you sorted out. We now consist of more than 5,000 members. Tahoe_Ed affiliated with DJI you have many questions that remain unanswered from DJI's customer base within this official DJI Forum. Please assist us, we want to remain loyal customers.

I flew my phantom once and flew away never to be seen again.  DJI is a very poor co to deal with.  I had a compass lock and everything was right according to the manual

mixstreme Posted at 2014-11-11 12:51
We do visit a few different forums, I've seen others from here moonlighting......its how we get by ...

What is sad is the amount of questions that remain unanswered by DJI at a formal level. I for one had issues with my GPS. Solved those problems myself with a few modifications. It bothers me how many users have had issues that seem to have just been brushed under the rug in not receiving responses to there questions. I am keeping faith that things will only get better as time goes on. However come on DJI more effort obviously needs to be put into keeping your customer base satisfied and informed.

raknin Posted at 2014-11-4 15:08
1. First when a new firmware is come out do not run to update it. First try to understand what are t ...

bottom line is don't trust DJI methinks

I have the phantom 2 and the plus and I was going to get the DJI Inspire 1, when i have to sort out a problems with these 2 expensive toys I go to forums to see if any one else is having the same troubles and see if there is a solution, the reason I do this is I read that DJI do not answer emails or acknowledge correspondence, therefore reading all the bad reports about DJI lack of interest, and unwilling to correspond  with there customers,  i have decided not to perches any new products DJI bring out in the future until they improve  there customer care.

What about setting up a found and the proceeds spent on tacking DJI to Court, even if we dont win the publicity just might awaken DJI up ?:@

Just goes to show if make something idiot proof only a idiot can mess it up.  

bobibobr@yahoo. Posted at 2014-11-25 08:13
I have the phantom 2 and the plus and I was going to get the DJI Inspire 1, when i have to sort out  ...

Dear bobibobr,

We are really sorry for the trouble and the bad memory that we brought to you. It's our responsibility to provide our good service to all clients, however we failed you. As you know, DJI is still a young company, growing and suffering from all kinds of problems. We value your opinion, which will make us better and better. We appologize to you again, and hope that you will rebuild trusts on DJI. We will keep trying to improve our customer service system. Thank you for your understanding. If you have any other question, please feel free to contact us. May you enjoy your flight!

We just purchased a Phantom to assist with photography at work.  It hasn't even been delivered yet and I'm wondering if I should have seen this discussion thread before we bought this thing.  Sometimes it's difficult to live out here on the cutting edge of technology but I'm definantly concerned about your reports of lack of factory support after purchase.  I will have a $1,300 investment in the air and my own credibility as a reliable resource for researching products before we buy.  If it crashes because of an improperly tested firmware update, someone's head will roll and unfortunately it will be mine.

jpayne@sratx.or Posted at 2014-11-26 23:11
We just purchased a Phantom to assist with photography at work.  It hasn't even been delivered yet a ...

Easy answer,  buy 2 of them so you have a spare and buy spare gimbals and arms etc...  That's the answer I get so far.

http://forum.dji.com/forum.php?m ... age%3D1&lang=en

erikgraham@mac. Posted at 2014-11-5 08:49
I'm new here, but in my experience most companies, except for small start ups,  don't reply in the f ...

I THINK discussion forums should be a place for a company to evaluate what types of problems are most common.  The response is probably best distributed as an update to the product or its documentation/user manuals.  It would be nice if DJI could point users to the update.  Perhaps there shoudl be a DJI only forum where only DJI could post and it could be a running notice for updates and solutions to common problems.

jpayne@sratx.or Posted at 2014-11-26 23:16
I THINK discussion forums should be a place for a company to evaluate what types of problems are m ...

If you scroll through this thread I have had correspondence with Tahoe_Ed affiliated with DJI. From what he said us as registered members of this forum we would receive updates I imagine through this site. I have yet to receive any. Come on DJI take care of your end users!

jpayne@sratx.or Posted at 2014-11-26 23:11
We just purchased a Phantom to assist with photography at work.  It hasn't even been delivered yet a ...

Reading all these posts is scaring the hell out of me.  My P2V+ is enroute to me direct from DJI store.  1300 USD, plus 200 in accessories.   I am really hoping I don't regret this and wish I read this stuff before I ordered.  I was so excited waiting for delivery, now I'm almost scared sick.

kjkisatsky@comc Posted at 2014-12-4 14:26
Reading all these posts is scaring the hell out of me.  My P2V+ is enroute to me direct from DJI s ...

Remember, people come to forums to complain so expect a 10:1 bad to good thread.

I have a brand new unit; same as you are about to receive and it has been a joy to fly (weather, not a joy).  I have had a couple dozen flights, I calibrate the compass at each new location and I wait for the second set of fast flashing green leds (1st == GPS, 2nd == home) and have had nothing but enjoyment.

I purchased a gimbal protector from killerRC but so far no hard landings or crashes.

My suggestion; ignore most of the noise and enjoy your new Phantom.

Thanks for the pep talk Ken.  I assume you did not do firmware updates that are apparently causing most of  these problems?  Reading post after post of batteries becoming non functional after 'updates', loss of control, etc.

I am one such customer who is shall we say.... somewhat annoyed....

Having just purchased a phantom Vision 2+ last week (with the non scroll wheel controller) and a spare battery. I followed the advice and recommendations of DJI and I have updated all the firmware / upgrades as suggested via the latest assistant DJI app, the applied upgrades have left me with the versions as shown on the attached pictures.....

The resulting outcome is that I now have two new DJI batteries that now report they have a "battery error (non intelligent type fitted)".

Having read many other horror stories of fly aways and crashes after updating, I am left in a position of not being able to trust the functionality or safely use the product for it's intended use. As a user, I have a "Duty of Care" to other member of the public, property, etc

So, It is currently at the shop where I purchased it, receiving much attention and head scratching from the knowledgeable staff there, who I have tasked with making it right.

I am sure that they are going to be a little more than upset when I inform them today that I now require a full refund as the product is not of merchantable quality and fails to perform as advertised. I am sure I am not alone.

It doesn't take a risk analyst to see with the ever increasing reports of "Phantom fails", that at some time an accident will happen that will obtain media attention / hype and subsequent changes in legislation that will have far reaching effects to both users restrictions and ultimately DJI sales in the future.

[img]https://forum44.djicdn.com/data/attachment/forum/%5BURL=http://s1004.photobucket.com/user/KevCaine/media/BatteryProblem_zpsefa0e2b5.jpg.html%5D[/URL][/img]





The time to act is NOW..... Don't let this one slip by you DJI.

Without sales, DJI as a company, will fail to operate...... just like my Phantom Vission 2+ fails to operate at present!

Man, I hope the store figures it out before they have to refund you.  Please let us know if they discovered a fix or not, and what it was.  At least you have a store to bring it back to, mine is being shipped from California, USA, thousands of miles away.

Just been to the shop and it has been fixed.

There are two sets of contacts inside the battery compartment on the Vision 2+ (see attached photo).

One of the battery information contacts was stuck half way in (they are spring loaded) It would appear that they should self adjust to make good contact, but the spring had stuck half way in, thereby causing the vision to still take power from the main contacts but not recognise the battery as this information is passed via the battery information contacts.

Hope this may help someone else if they get the same problems.

Kudos to the staff at my local shop, Pegasus Models, Norwich, Norfolk, UK. Who did their best and sorted this for me. Good to have knowledgeable staff who are interested in customer service nearby.

Kev, thanks for sharing.  The solution appears to have been a mechanical repair that was coincidental to the firmware upgrades?  After reading through the user manual, I'm amazed at the complexity of these units and at how easily one could incorrectly attribute a problem to an unrelated action.

kjkisatsky@comc Posted at 2014-12-4 16:31
Thanks for the pep talk Ken.  I assume you did not do firmware updates that are apparently causing m ...

I do firmware updates when they come out and am current as of 2 days ago, the last time I updated.  The battery issue hasn't affected me because my batteries are of the newer version and the issue mentioned was attributed to an older battery than any of my packs.

jpatterson1967@ Posted at 2014-11-3 06:08
Due to issues I had heard others have with this update, I opted to delete all DJI software from my c ...

What product were you flying, a P2, 2V, 2V+ or other?  Thanks!

jpatterson1967@ Posted at 2014-11-3 06:08
Due to issues I had heard others have with this update, I opted to delete all DJI software from my c ...

What product were you flying... P2, 2V, 2V+ or other?

DJI - does it stand for -Drink Jack Instead - sure it would be far more gratifying

Well if that's your opening statement in court, I don't think DJI are going to worry about it...lol

I just love it when everyone thinks they should have full access to DJI management because they have great ideas for improving the company!
Right after y'all finish with that, you should give suggestions to Tim Cook and Elon Musk.....  

Now, the above is obviously sarcastic! But for all those who may feel tempted to jump in and complain, let me state some of the facts - as well as opinions - gained over the last two years studying this hobby and industry....

1. DJI makes, by far, the most reliable multirotor equipment anywhere near their price range - in fact, they pretty much invented the entire category and continue to lead by a vast margin.
Think about it for one minute - are people buying DJI in spite of the fact that they could get better equipment and customer service elsewhere? The answer is quite simple.

2. DJI is growing in such a way that it has been impossible to keep up with all facets of the biz - not making an excuse for DJI, just that a business which grows to 2700+ employees almost instantly cannot immediately install 500 stores each with their own Genius bar and pilot training. WE ARE ALL PIONEERS STILL IN THIS HOBBY (please read that twice)...and that means we have to understand the possibilities of the technology as well as the limitations. It has been proven by sheer numbers that DJI equipment just does not "up and fly away". They have made constant improvements to even make it so that idiots (less experienced and technical flyers) are not as likely to lose their crafts.

DJI has, to their credit, been trying hard to step up their customer service, training, documentation (which is already the best I have seen), etc. - and I have no doubt they are investing vast amounts of time and money in it.

Does DJI make mistakes? Of course, many of them. But unlike many a company, they are shooting for the stars and learning as they go.

NEVER FLY ANYTHING YOU CAN'T AFFORD TO LOSE... is my first creed...and the second is THESE ARE REAL AIRCRAFT.
Despite all the advances, they are not - and probably never will be - as reliable as your iPad. But, try throwing your ipad long distances and it too will suffer from many problems

Anyway, carry on....but please consider you are on a site and forum run by DJI and have some understanding that they cannot address each and every one of you personally to your (sometimes considerable) expectations.

(note - all my opinions are my own - but having been in retail, importing, customer service and manufacturing I do have some experience in these matters).

This question is for Tahoe_Ed and or DJI Management. On 2014-11-7 06:27 Tahoe_Ed posted the following within this thread: "For those of you registered here you will get notifications of all updates. Tell your multi rotor friends that have DJI products to register if they want the same timely service. The more the merrier. " Please see the below screen capture for reference. For those who are reading this and don't know who Tahoe_Ed is he falls under the User Group of DJI TEAM, he is affiliated with DJI. Since that statement has been made several firmware updates have been launched and most recently a new version of the Phantom RC Assistant Software v1.2 for Windows. As expected for whatever reason there is a delay once again in launching the MAC version. As far as notifications are concerned am I missing something? I have not received any. I have a P2V+ V2 and am a fan of firmware updates and perform them on a regular basis. I only had one minor issue in performing them.  I had to revert back to a previous version of the Assistant Software to upgrade my batteries which I stumbled upon due to trial and error. I don't think I am being unreasonable in requesting an update when it comes to keeping your customers clued up in regards to updates as Tahoe_Ed stated nearly a month ago. I also think it is pathetic that many not all P2V+ V2 users have experienced serious issues with there GPS. I happen to be one of the unfortunate ones. In moving forward I rerouted my GPS cable and added additional shielding which completely eliminated my problem. My issue was I was dropping 3+ satellites in engaging video record in 1080p in particular. I am not a novice to flying RC aircraft I have well over 15 years experience. During one flight at a couple of hundred feet in altitude and at approximately 500 feet in distance while flying line of sight I dropped from 9 satellites to 5 when I turned on video record in 1080p. What happened? Obviously my P2V+ dropped into ATTI mode, not a big deal in my case. I simply flew my phantom back home. My point is how many novices have experienced similar experience and ultimately crashed or watched there investment fly away. For whatever reason this issue has never been formally addressed by DJI. Since doing the modifications I have done to my Phantom I have had no issues. I have 170+ flights on it and have no issues with my camera or gimbal. Sadly in my opinion there are many clueless end users out there experiencing issues they should not be facing in the first place. In my opinion it boils down to manufacturing or quality control issues. As a side note I find it interesting that DJI has made modifications to the next generation P2V+ V3 to enhance GPS reception. Is that to be considered innovation? Considering several of the changes are what i did to my previous version P2V+ I look at it as if it is what should have been done prior to releasing the V2 version. This initial post stemmed from my frustration in reaching out to DJI to avoid potential lawsuits. In a nutshell what I meant by that is if a product that fails due to manufacturing defects is it the end users responsibility? In my opinion no, that being said it amazes me how known issues have simply been dismissed in many cases by DJI. Will I continue to purchase your products? Of course however that is based on experience and having the knowledge base to realise when there are issues that need to be addressed. Sadly many of your customers are at risk in facing problems they should not have to should they have gotten what they purchased in the first place. A product free of defects which once again based on my experience are out there.

Product get better over time and it is extremely rare for ANY company to go back and recall, replace or modify prior versions of a product and what I see that DJI has been doing appears no different.  In fact, I'm hard pressed to remember any company going to back-level versions and updating them.  You appear to suggest that DJI is responsible to replace older versions with newer updates, be that shielding, motors, antennas, etc.  I'm sorry I just don't see that as happening and I see few, if any companies doing similar.    I would like to see DJI, if feasible to offer upgrade or update mod kits (which I see they do in some cases) but I'd like to see it expanded, but again, that would be out of the ordinary.  These kits, I don't feel should be free to the users and I understand you feel different but I don't want my newer model costing more to support a line of older kits (because we all know companies pass the costs out).

V3 is better than V2, which is better than V1, etc.  The next Phantom 3 (for arguments sake) I would expect to be better than Phantom 2 line and Inspire I expect would be better as well as it appears to be tuned for a different market.  DJI, in my opinion is doing moderately well, growing pains aside (which is expected given how fast the drone market is moving)  I'd like to see them get even better.