Hello! We had an encounter with a tree and we are in need of new props and prop covers. My dealer says that the covers can't be bought seperate... Is it so that you have to by a complete motor kit to get the prop cover! I think that dji is trying to get as much money from their costumer as they can...

Hi Kalle, could you please leave me your location and contact info., we could see whether such small parts could be available to you, you could email to support@dji.com with your info.

Hello again!

The help I got from the support (global and european) came down to nothing... You get the covers when you buy props... We didn't get any covers with the props. The prop pack is not specified to include the covers... PLEASE educate the support staff... The support should know your products! We are loosing customers due to the VERY poor DJI service.

/Kalle

DJI please reply!

It's been their weekend. They should reply later tonight.

Why doesn't DJI respond to this? Is it so that I have to by motors for 600 EURO just to replace the 4 metal prop covers!

Please reply....

kalle.lindbeck Posted at 2014-11-25 12:17
Please reply....

Dear, Sorry for your waitting, May I know which country are you from and how many covers you need? We can send some spare to you for free, but you need to cover the transportation fee. Thank you for your understanding.

DJI-Marco888 Posted at 2014-11-25 16:57
Dear, Sorry for your waitting, May I know which country are you from and how many covers you need?  ...

Hello !

A big sigh of relief! Thanks alot! I live in Sweden, Gothenburg. We need all of them as the S1000 landed inverted... 6 black and 2 red.

Best Regards

Kalle Lindbeck

S900:
PART37 & PART38 is the red and black prop cover~

DJI-Marco888 how can I get in contact with You? Is there a pm function or could you give me a e-mail address?

Best Regards Kalle

Hello again!

It has been nearly  1.5 month since i was promised prop covers. Since then it has been total silence from DJI. What is happening? DJI produces VERY good products but the after sales service...

DJI PLEASE respond with a solution not empty words!

Best Regards

/Kalle

the offer an 24/7 service for inspire customers and forget the professional series

DJI? Where are You?

kalle.lindbeck Posted at 2015-1-9 13:59
DJI? Where are You?

Hi Kalle sorry for the late!
Pls send an e-mail to Autumn.a@dji.com
I'll check it for you!

Hello! What is happening? DJI AUTUMN you promised to fix this issue. Now we will miss another 4K work. We cant afford to use dji product due to the poor after sales service! Angry and dissapointed!

Best regards

kalle

2 weeks later and not a word from DJI Autumn.... DJI RESPOND!!!!

DJIIIIIIIII!!!!!!! Hello!!!!! What is happening DJI - Autumn?

People have a lot of problems with products DJI
They do not want solve them and make the goods without marriage !!!!!!!
Where they are silent marriage !!!!

They gave me a promise that they would fix the prop covers but then they went dead silent. We also did send the zenmuse in for repair and it came back missing cables that we had to buy. We are slowly moving over to other brands as DJI can't be trusted for professional use. I will keep this thread alive until DJI respond.

Still angry and dissapointed!

Sorry I took a 2-week holiday from 2/14. I check my mail box again, and sure I did not received you reply after 1/30.
It must not delivered.

After 1/30?

The last mail You sent to me was 22/1. I did a reply the same day! After that total silence...

kalle.lindbeck@ Posted at 2015-3-3 19:48
After 1/30?

The last mail You sent to me was 22/1. I did a reply the same day! After that total sil ...

Mmmmm....Here in my outbox the last mail I sent you was 30/1 asking the post link and detailed information and showed it delivered. What a mystery.   Really sorry for this late, send me again I will directly deal with it in no time.

Hello Autumn!

I checked and rechecked my inbox and no message from You. I will resend my mail with my address

Thank You!

/Kalle

kalle.lindbeck@ Posted at 2015-3-5 17:10
Hello Autumn!

I checked and rechecked my inbox and no message from You. I will resend my mail with  ...

Did you send again? I didn't receive it.

I too need prop covers for my DJI s1000. Earlier today I had bought the "S900 & S1000 Series Propeller Pack (8)" thinking that they would certainly include prop covers (2 red, 6 black) but they DO NOT! So when contacting DJI to buy these (after not being able to find them on the online store), I received the worst customer service. I was on hold for 27 minutes, only to be told that they would have to "check to see if they sold these." The representative was extremely unhelpful and hung up without any resolution.

Why is it so hard to purchase parts? I NEED PROP COVERS!!!!

Chriszone220 Posted at 2017-3-16 10:47
I too need prop covers for my DJI s1000. Earlier today I had bought the "S900 & S1000 Series Propeller Pack (8)" thinking that they would certainly include prop covers (2 red, 6 black) but they DO NOT! So when contacting DJI to buy these (after not being able to find them on the online store), I received the worst customer service. I was on hold for 27 minutes, only to be told that they would have to "check to see if they sold these." The representative was extremely unhelpful and hung up without any resolution.

Why is it so hard to purchase parts? I NEED PROP COVERS!!!!

Don't know how old your 1000 is but beware there are at least 2 different covers out there. If you find somebody who has them make sure you have them check which ones they are...meaning look at the bottom of yours and ensure your getting the right ones...

I use Tarot ones which you can get at many places online.  They are cheaper and good quality.