Abe
lvl.4
Flight distance : 524032 ft
United States
Offline
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Last Saturday I was about to sell my Phantom 2 Vision+ to a Craigslist buyer, and when I turned it on to show him how it worked, I couldn’t get live view to work on my iPhone. The camera worked, and indeed everything worked, but I just couldn’t see the live camera view on my phone. The buyer had an Android device and downloaded the DJI Vision app, and he couldn’t get it to work on his phone either. After 90 minutes of trial and error, we both walked away disappointed.
Needless to say, I was not able to sell my Phantom, and after trying every forum suggestion for this kind of problem, I’ve concluded that the WiFi module has died and I have to return it to DJI for repair. This Phantom is 3.5 months old. I lost an $800 sale.
It got me thinking about my entire DJI experience to date.
In a nutshell, I’ve spent, including accessories, about $9,000 on five DJI quadcopters in the past year. I crashed my first Inspire – entirely my fault. Of the remaining 4, my P3 Pro is a week old and doing fine, and my other three:
1) My first P2V+ flew out of range and RTH failed to work, so it flew away and was never found.
2) On my second Inspire, after only three weeks and three flights, the landing gear stopped working and has been sent to the LA Repair Center for warranty repair.
3) My second P2V+ (described above) the WiFi module died after 3.5 months and I will have to send it in for warranty repair.
Of my five purchases, three suffered from product failure within a few weeks to 6 months of purchase. And the time it takes to get them repaired is getting longer by the week, now approaching two months.
I believe that DJI has the most attractive quadcopter offering on the market in terms of cost and out-of-the-box experience. But in reviewing my experience over the past year, there is a very real quality problem that is exacerbated by an overwhelmed support organization.
DJI’s success is largely about taking what was once a narrow market for build-it-yourself RC enthusiasts, and expanding it to a mainstream audience where every household will have one or more of these flying cameras. But the whole basis of that success is at risk if three in five are faulty. And the support turnaround time needs to be a couple of weeks, not the current 8 weeks and growing.
I tried calling DJI today to get an RMA for my 3.5 month-old P2V+ with the failed WiFi module. There were 21 callers ahead of me so I had to hang up. I tried emailing in advance but after 36 hours have had no response. I shipped my 3-week-old Inspire for repairs three weeks ago and they have had it for two weeks, but it has not yet been checked into their system. Where is all this headed? I have spent $9,000 in 12 months and have one working unit that is a week old.
Nearly every time I fly, a crowd gathers around and I’m pretty sure at least one person ends up placing an order for a DJI quadcopter. The guy that wanted to buy my P2V+ on Saturday? I think he’s now reconsidering whether he wants to buy one. First time I’ve seen that. Both DJI and I lost a buyer.
I'm hopeful DJI turns the corner and begins to improve both quality and support. Fortunately for them no other company has really challenged them. Yet.
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