DJI Thor
Administrator
Flight distance : 13602 ft
Offline
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Mrantoinemil, I am sorry again for the accident that happened to your drone, I understand your frustration. Just to confirm again, are you able to retrieve the drone? If yes, please kindly click to the following link to fill an online repair case and send the drone in, we'll submit a data analysis to find out the cause if the drone as long as the drone is under warranty. If it's a warranty case, we will get your drone replaced with no charge according to our After-sales Policy since it got water damaged.
https://repair.dji.com/repair/index
If you were not able to retrieve the drone, please kindly reply the email on your incident report ticket so we can help to process the next step.
As for the DJI Care Refresh, since it lost the distance and height data in the original video, which is important for us to review when the proper team is considering if a drone can purchase the Care plan. Please allow me a little time confirming with the proper team because your drone was damaged now and you could not help to record the video again in this case.
Sorry for the inconvenience, we hope your case will go smoothly. |
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