cunhah
lvl.1
Flight distance : 8855 ft
Brazil
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DJI Susan Posted at 2018-7-8 18:46
Hi Cunhah, just to verify, the drone has been lost, right? Pre the case number you offered, it looks like a self-repair service, could you clarify? Please kindly confirm and let us guide you the further steps.
Hi @DJI Susan,
Yes, my DJI Spark IS LOST after a fly away bug.
As I said before, I spent already 4 hours walking around the neighborhood trying to find where it landed/crashed without success.
All of this happened after a series of IMU, Compass and GPS error. As those errors started to popup, the Drone became unresponsive to the remote control and flew away. In a few seconds it became out of reach of my remote control.
I did not find any other option on DJI Website to raise a case for my situation other then a repair service.
Please point me on the right direction. I really want DJI do analyse Flight Data to explain what happened. And if possible to provider proper reimbursement of my drone due to its hw/sw failure.
Thanks,
@Cunhah
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