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May i have copy of quotation email?
456 10 2018-7-8
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Optimus_Prime
Captain
Flight distance : 518048 ft
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After more than three weeks, i am so happy to see result of my drone. But the quotation just send to store, i wonder may i have a copy of that email? My case is CAS-1934211-K7B8T8. Thank you very much
2018-7-8
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DJI Mindy
Administrator
Flight distance : 7 ft
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Since the case was created by the dealer, we can only get their contact information, please get the quotation email from them, thanks.
2018-7-8
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Optimus_Prime
Captain
Flight distance : 518048 ft
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Thank you very much, Mindy, i clear now. So i will contact dealer for more information. Have a great day
2018-7-8
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DJI Mindy
Administrator
Flight distance : 7 ft
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Optimus_Prime Posted at 2018-7-8 19:31
Thank you very much, Mindy, i clear now. So i will contact dealer for more information. Have a great day

You are welcome, have a nice day.
2018-7-8
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Optimus_Prime
Captain
Flight distance : 518048 ft
Vietnam
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Dear Mindy, can you have a look at my case if it changed status? I had confirmed with dealer for payment already. Thank you very much, I am so waiting for it to come back!
2018-7-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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Optimus_Prime Posted at 2018-7-13 00:32
Dear Mindy, can you have a look at my case if it changed status? I had confirmed with dealer for payment already. Thank you very much, I am so waiting for it to come back!

Unfortunately, the status hasn't been updated, the payment hasn't been confirmed yet, we will need the payment time and the payment name to verify in the system, it would be better to ask your dealer to contact our support for verification.
2018-7-13
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Optimus_Prime
Captain
Flight distance : 518048 ft
Vietnam
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Thank you very much for your help, Mindy. I will get confirmation from dealer.
2018-7-13
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Optimus_Prime
Captain
Flight distance : 518048 ft
Vietnam
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Dear Mindy, unfortunately the dealer told me they can't share me payment information. I just can hope for DJI able to verify and get my bird be fixed soon. Thank you very much.
2018-7-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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Optimus_Prime Posted at 2018-7-13 03:11
Dear Mindy, unfortunately the dealer told me they can't share me payment information. I just can hope for DJI able to verify and get my bird be fixed soon. Thank you very much.

New update: the payment has been confirmed and the drone is under repair process, we will get it fixed as soon as possible, hope you will receive it soon.
2018-7-13
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Optimus_Prime
Captain
Flight distance : 518048 ft
Vietnam
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DJI Mindy Posted at 2018-7-13 23:30
New update: the payment has been confirmed and the drone is under repair process, we will get it fixed as soon as possible, hope you will receive it soon.

Thank you very much, Mindy, have a nice weekend
2018-7-13
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Optimus_Prime Posted at 2018-7-13 23:46
Thank you very much, Mindy, have a nice weekend

You are welcome, have a nice weekend too.
2018-7-14
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