Bob Brown
Captain
Flight distance : 4209662 ft
United States
Offline
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DJI Susan Posted at 2018-7-15 23:04
Hi Bob, sorry for the late response. Upon checking the case number, the package is on the way to the service center. The local team will take care once the unit arrived. We'll keep an eye on the status as well. If there is any further question, feel free to contact us.
Do you know how long it typically takes for this process to ship me another unit back?
Tracking shows it was delivered yesterday, however the status is stuck where it has been since I opened the ticket.
Not trying to be impatient but it is what it is and I am what I am. ;)
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