Sky Ninja
 lvl.3
United States
Offline
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Tahoe_Ed- WOW! Trying for a first hit, crowd control and a bit of PR work there, aren't ya Ed?
I am truly amazed how you have taken such an intelligent and pleasant conversation between Mark and I and are twisting it to reflect that I no longer have any validity in my original post. You never made mention of my making a promise to Mark expressing the fact that I would not be posting 'dirty laundry' as in photos, etc backing the mentioned issues, in addition to other items of fact. No, as a matter of fact, you don't mention most of the positive aspects he and I discussed instead, you choose to try and vilify me as though I pretty much blew it off. Not very flattering to the customer service of DJI to post this as you have.
It is not true that Mark made an offer to troubleshoot the Inspires 1 continuing issues. Instead, he explained that due to the age (3 months old of which DJI, had it for 2.3 of those months for attempted repairs) of the machine, he was not authorized to issue a new unit and instead, offered to replace the newly purchased one with a refurbished one. He was also kind enough to offer assurances, that again DJI would completely test all the systems prior to sending out said refurbished unit. Do I not have basically the same thing in my possession? Did the original unit not go through the same rigorous testing each time it was repaired and sent back? Supposedly, yes. Yet it still sits in it's case, unable to fly. Before you say anything, I also stated to Mark, several times, that I did not take it personally and even respected DJI's ideas in aerial units.
Yet, here you are, in an obvious attempt make it look as though I may be a bit unreasonable in not wanting a used (refurbished) unit to replace the very recently new, $4017.00 combo kit. Unless the unit was replaced with new, it would make no economical sense on my end. On DJI's end it would make perfect sense. It would allow for reduction in overhead and glut LA is currently experiencing. I honestly don't think there are many out there who would responsibly take a chance on a 'refurbished' machine that flies, considering the circumstances.
My point, as I made clear, in a very polite manner, is that I feel DJI's current technology is not for me, due to safety reasons, experience with customer service and the current status of my I-1 He was quite cordial and stated basically that he understood my thought process. In addition, the uncontrollable, high speed crash into a tree and picking up pieces of the Inspire from my neighbors roof was quite enough to cause more than just a bit of angst There by, it might be a bit understandable as to why I made my point clear that I simply wished my money refunded.
You also forgot to mention, I made a request to return the unit via the customer service line, three times and was ignored twice and told 'no' on the third request. The first two requests were made within the 7 day period required, the last was made on the 9th day of the units possession. (Phone records, notes and person(s) spoken with can be provided)
As to reaching out to my dealer, I did so due to fact that DJI had promised to contact me, via email and/or phone call the week of 5/11/15 with concerns to the camera not showing video upon it's return from the second repair. I had contacted the dealer on 5/21/15, inquiring as to whether or not he had heard from DJI, to which his response was 'no'. When I mentioned to Mark I had reached out to the dealer, he sounded somewhat surprised. The main issue I have with you posting what you did, the dealer asked to not be brought into the forum or make mention that I had contacted him. There are those I talk to personally from the DJI forum. These person(s) also know and purchase from said dealer and have already begun to call, inquiring as to the outcome of my discussing certain items with him. I'm sorry, but I believe you made a poor judgement call on posting that part.
I DID mention that I appreciated DJI, NA reaching out however, in my opinion, it was too little, too late. I don't believe I'm being unfair or disrespectful toward this company in any way, shape or form as I have waited three (3) months for positive assistance in this matter.
One other item you have left out of your post, after speaking with Mark and he explained the 'no screw in the bottom air frame' item, (which has been left open for "future" upgrades, by the way) I told him I would redact the issues as it was my mistake. I had noted that originally, my Inspire had a screw in the now vacant, threaded hole. My mistake readers, it is indeed MY MISTAKE. Oh by the way, Mark said it was "...no big deal..." when I mentioned I would redact the issue on my post.
I had no intentions of my updating this forum in this matter and in truth I haven't, yet. My words were to be more of a relaxed tone (again, mentioned to Mark) and explain that, though I had made a personal decision to part ways with the DJI brand name, I felt as a company, the potential was incredible. In addition, I was going to wish all forum members well, to be safe. It was planned to sign off by thanking each member who assisted and taught me so much.
By posting what you have, I truly believe you to be erroneous and rather one sided in your thoughts.
Delete this if you wish, it will only prove my point. In truth, I have stored all posts made. And, at this point, I sit wondering why, after reaching out so nicely on the phone, DJI would allow a rep to broadcast as you have. Hmmmmmm...perhaps the "olive branch" offered was really no more than a stick meant to poke me in the eye?
By the way, the answer was "no" to the FORBES interview. I felt the subject matter a bit too personal and one sided to honestly answer without being bias.
Take it easy Ed, if you're not careful, the stress of your job will kill you leaving your in box full of, "I wish I had done that's"...relax a bit, it'll do you good.
Thanks for the experience,
-S.N.
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lvl.4
First Officer
Not to mention all of the documented facts that followed. 
