Sky Ninja
 lvl.3
United States
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pops52- Actually, I'm glad you asked. There is no offense taken as I saw none implied.
My mindset, when posing the questions-
The questions posed are more rhetorical in nature than actually asking Tahoe-Ed to provide the information. He offered insight into DJIs operations and I found it interesting, considering his previous post mentioned we, as the consumer, from DJIs perspective, are on a “…need to know basis…”. Why bring it up on a thread, only to have been seen by a few? Why not announce it to the entire forum? Some may find the idea great and the news as positive, while others may find the news somewhat troublesome. We, as purchasers of a DJI product have basically made a decent investment into the company and as such, like to know what is happening for future reference of how or if, our investment will be repaired and/or handled accordingly, when the need arises. You buy a Ferrari, you tend to follow Ferrari trends a bit more…
As Pete pointed out, we all know these parts, especially the motors, have a limited time of use. In being a responsible operator, he asked a very good question which was, “How much time do these perishable items have and where do I get the parts when needed?” The only answer offered was, “it’ll have to be sent in.” As can be seen in his post, the information given by DJI on the rather important subject matter, is limited at best, and Pete was never offered a definitive answer.
The only information provided by the company is basically, “you’ll need to send it to LA when it needs a motor.” The operator of the Inspire has no accurate information or way of identifying ware or if the motor/ESC needs replacing. Ok, so how do you know exactly when a motor needs replacing? Is it amount of usage, say 100 hours? Does the app tell you? No. Does the motor hum or sound differently? Maybe. Or does the Inspire’s motor cease to operate in mid flight, exposing a dangerous situation to those on the ground? Hopefully, not.
Anyone who has worked around electric motors this small knows, they can be somewhat sensitive and/or temperamental, and have been known to fail with or/without warning.
That American Muscle avatar of yours, will offer a sign of ware via visuals and sound, for instance; smoke, knocking, etc. The car engine can be rebuilt by its owner, if he/she wishes to do so, as parts are available. If it does fail, it simply rolls to a stop…on the ground. If an Inspires motor fails, it only stops…when it hits the ground.
The reason for asking both questions was from the standpoint of, why would such a large facility be required for repairing the Inspire & P3? If indeed this move was made out of necessity to continue repairs, it brings to mind, how many of these two DJI product failing? How safe is the product? In keeping it centralized, the information will not be released unless required by law. Though it’s a small pocket in the whole of the economy and customer base, at the rate the issue(s) seems to be escalating, it warrants looking into.
A- If the facility is being rented, it would indicate it is a temporary situation. At 10 Billion a year, as so publicly and openly shared, one would think such a facility could possibly be building and repairing their product, while establishing a more permanent HQ in North America. This news could prove interesting, to say the least.
Keep in mind, there are 4 (5, if you count LA) locations currently authorized facilities and were previously reported by DJI, to be authorized repair facilities for the Inspire and Phantom series. These facilities (now indendtified as ONLY for Phantom series can be found on the DJI website) show repair sites in BC, FL, NY, NV and CA. The locations indicate a network of repair facilities and offers the idea that, depending on your location, east, west coast or Canadian border, they were to be available in expediting matters of repair. After the sales of the item, this has is still not the case. (kind of like all of the video showing all of the ‘features offered’ thing, only with this time, with locations)
B- When the glut of repairs is completed, do all of the newly hired employees get laid off? If they are permanent, this would show a true, (not inflated) form of growth within the company. Since the release of the Inspire and P3, the repair facility has been forced to hire more personnel and gain the use of a considerably larger facility. With all of the design fixes and firmware bugs behind them, wouldn't you think, by now, it would be a safer unit to fly? How are large, daily quantities of repairs being sent to one facility, considered "success"? By obtaining a larger repair facility and hiring more to staff it, does not show company growth from "...success...", instead, it implies a hefty number of units being repaired and an even larger number of future repairs, is expected. So, where does the "success" part fit in? Why not utilize the qualified and contracted repair facilities already in existence to help with the current overload? In my opinion, someone way above Tahoe_Eds pay grade has confused the word "sales" with the definition of "success".
Hope this helps to clarify and thanks for asking.
Humbly,
-S.N.
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lvl.4
Second Officer
lvl.2
lvl.1
