I crashed my Spark on Saturday.  Luckily I have Refresh.  I sent it via UPS and its scheduled to arrive in Grapevine TX tomorrow.  Once received how long until I receive and invoice and more importantly once I pay that invoice, how long until I receive my Spark back?  

Hi Mathes83, we are sorry to hear that you crashed your drone. With DJI Care Refresh turn-around-time is approximately 4-5 business days. Can you also inform us the case number so we can better assist you.

My case number is CAS-1980689-X5R0L7  
It's currently en route to Texas via UPS.  It's scheduled to arrive tomorrow.  Just was wondering the turn around time, because, well... I miss flying the thing.  

Mathes83 Posted at 2018-7-10 12:56
My case number is CAS-1980689-X5R0L7  
It's currently en route to Texas via UPS.  It's scheduled to arrive tomorrow.  Just was wondering the turn around time, because, well... I miss flying the thing.

Our repair center will take care of the drone when it arrives and ship it out as soon as possible, thanks for your patience, please keep us updated if you need any assistance during this process.

DJI Mindy Posted at 2018-7-10 18:14
Our repair center will take care of the drone when it arrives and ship it out as soon as possible, thanks for your patience, please keep us updated if you need any assistance during this process.

Thanks Mindy!  Looks like it was delivered just a bit ago.  Lets hope things move along quickly.  

Mathes83 Posted at 2018-7-11 12:40
Thanks Mindy!  Looks like it was delivered just a bit ago.  Lets hope things move along quickly.

I see, our facility will get the package registered in our system as soon as possible, the email will be sent to you about each step. Please check later.

Awesome!  Thanks for always responding.

UPDATE: Received an email this morning saying that the drone had been checked in today (Delivered yesterday) hoping to get an email today or tomorrow about pricing to repair.

UPDATE 2 today:  just received an email stating my drone has been assessed and that I should expect an invoice in 2 -3 business days.

Can a DJI specialist  confirm that my drone has actually been looked at. I got an email saying it has been inspected but he status hasn’t changed online. My number is CAS-1980689-X5R0L7

Why don't you contact DJI Support Site and Chat with them Live ?

Thanks. I didn’t even think to do that

Mathes83 Posted at 2018-7-12 15:16
Can a DJI specialist  confirm that my drone has actually been looked at. I got an email saying it has been inspected but he status hasn’t changed online. My number is CAS-1980689-X5R0L7

The online status will be little delayed, please refer to the email notification.

Thanks Mindy

UPDATE 7/16 15:56
Received an invoice 2 days after being assessed (email stating 1-3 business days for invoice).  
Payment made via PayPal to iFlight Technology Company LTD. (aftersales@dji.com)

Just informing of the process.  It's been 9 days since I crashed my Spark and 5 days (actual, not business) since DJI received it at their repair facility.  Here's to hoping things keep going quick!

Mathes83 Posted at 2018-7-16 14:19
UPDATE 7/16 15:56
Received an invoice 2 days after being assessed (email stating 1-3 business days for invoice).  
Payment made via PayPal to iFlight Technology Company LTD. ()

Thanks for your update, the repair progress was delayed because of the data analysis and the weekend, our repair center will get it addressed as soon as possible.

UPDATE: 7/17/2018
The payment was received, but the date posted on the site says tomorrow’s date 7/18/2018 at just after midnight (maybe in China’s local time). Stated please allow 2 business days for replacement. I’m hoping it’ll be shipped out by Friday of THIS WEEK!  

Mathes83 Posted at 2018-7-17 11:55
UPDATE: 7/17/2018
The payment was received, but the date posted on the site says tomorrow’s date 7/18/2018 at just after midnight (maybe in China’s local time). Stated please allow 2 business days for replacement. I’m hoping it’ll be shipped out by Friday of THIS WEEK!

That's right, thanks for your update, our facility will get it addressed and return it as soon as possible.

My drone has a trackin number, but hasn't been shipped as of yet.   I must say with all the negative comments from others on this site I’m pretty happy with the quality and speed of work DJI has done.

Mathes83 Posted at 2018-7-19 11:28
My drone has a trackin number, but hasn't been shipped as of yet.   I must say with all the negative comments from others on this site I’m pretty happy with the quality and speed of work DJI has done.

The status of tracking number in UPS website will be little delayed than the email, it has been shipped out now, hope you will receive it soon.