Hello,

I just lost my Mavi Air drone...lost contact while flying home. I still have remote, extra batteries & accessories. I have DJI Care. Can I buy drone replacement only (no remote or batteries)?

Thx

We are so sorry for your loss, it is recommended to contact our support team https://www.dji.com/support?site=brandsite&from=nav to start a ticket for the data analysis if the drone is still in warranty period, the team will provide the reasonable resolution.

DJI Mindy Posted at 2018-7-11 00:32
We are so sorry for your loss, it is recommended to contact our support team https://www.dji.com/support?site=brandsite&from=nav to start a ticket for the data analysis if the drone is still in warranty period, the team will provide the reasonable resolution.

reasonable resolution???

I was in the similar situation, drone was not lost, just had some traces of sand/water in it.  Only option was 713 euro repair cost!!!!!  or to be sent back to me unrepaired.
10 months old, everything working fine except gimbal motors........

GinoC Posted at 2-11 02:47
reasonable resolution???

I was in the similar situation, drone was not lost, just had some traces of sand/water in it.  Only option was 713 euro repair cost!!!!!  or to be sent back to me unrepaired.

Hi GinoC, we apologize for the crash accident, we failed to get the case number via your Forum account, could you please post the case number here so that we can check more details of what happened? Thank you in advance.

DJI Mindy Posted at 2-11 19:08
Hi GinoC, we apologize for the crash accident, we failed to get the case number via your Forum account, could you please post the case number here so that we can check more details of what happened? Thank you in advance.

Just gimbal motors stopped working. Mavic is flying fine and camera transmission is also fine
Dji Europe wil not repair because they found traces of sand/water in the drone.
I have no CASE number, because i went through a Dji Dealer.
Serial is : S/N : 0K1DF1S2BD0CVS

My Mavic is still at Dji Europe in the Netherlands

Thanks for looking into this

GinoC Posted at 2-12 05:51
Just gimbal motors stopped working. Mavic is flying fine and camera transmission is also fine
Dji Europe wil not repair because they found traces of sand/water in the drone.
I have no CASE number, because i went through a Dji Dealer.

I managed to get the case number via your serial number, per the damage assessment, the aircraft is water damaged, there is sand inside the gimbal, which prevents the gimbal from working correctly and there is corrosion on the motors and motor arms.
According to the after-sales policy, the water-damaged aircraft will be beyond repair, so a replacement service is provided instead of repair services, thanks for your understanding.

DJI Mindy Posted at 2-12 20:09
I managed to get the case number via your serial number, per the damage assessment, the aircraft is water damaged, there is sand inside the gimbal, which prevents the gimbal from working correctly and there is corrosion on the motors and motor arms.
According to the after-sales policy, the water-damaged aircraft will be beyond repair, so a replacement service is provided instead of repair services, thanks for your understanding.[view_image]

Ok,

thanks for looking into this.
So my only option in replacement service is buying a new one for 713 euro? Which is just the normal price in Belgium.
https://www.artencraft.be/nl/dji ... c-white-512893.html

I guess my best option to save my drone is to have it returned back unrepaired and bring it to an independent repair shop and see what they can do.

I'm not paying 700+ euro again



Kind regards and thank you for looking into this.

GinoC Posted at 2-13 10:02
Ok,

thanks for looking into this.

For the water-damaged drone, we can only provide the replacement service, but if you believe the previous accident has nothing to do with the pilot error, we can apply the data analysis for you to see if there is any product issue. If you decide to return the drone without repair, please contact your dealer first, thank you.

DJI Mindy Posted at 2-13 20:10
For the water-damaged drone, we can only provide the replacement service, but if you believe the previous accident has nothing to do with the pilot error, we can apply the data analysis for you to see if there is any product issue. If you decide to return the drone without repair, please contact your dealer first, thank you.

Ok,

Please run the data analysis.
It’s my last hope.

Kind regards and thank you again.

Gino

GinoC Posted at 2-13 22:24
Ok,

Please run the data analysis.

We will apply the data analysis for you. Do you still recall the accident date and the details?

Sorry my mavic was used by multiple persons. Must be within the last few flights i guess.

Thanks

GinoC Posted at 2-14 04:18
Sorry my mavic was used by multiple persons. Must be within the last few flights i guess.

Thanks

Our support team has sent email to your dealer to request the following info:
Application you used on your mobile device when you operated the aircraft:
Email address you used for the last flight:
Date of the incident:
Description of your incident:

I'm sure your dealer will contact you very soon.

DJI Mindy Posted at 2-14 19:34
Our support team has sent email to your dealer to request the following info:
Application you used on your mobile device when you operated the aircraft:
Email address you used for the last flight:

Ok thanks. I will try to answer as much as i can.

But if by analyisis of the data they can’t find any fault in the aircraft
Why can’t they offer a strongly reduced price on a for example refurbished mavic air body, no remote, no battery, no charger, no props, no bag etc. Just the part that is actually broken.

I’ll hope for the best.

Thanks again

GinoC Posted at 2-14 22:08
Ok thanks. I will try to answer as much as i can.

But if by analyisis of the data they can’t find any fault in the aircraft

We'll offer you a proper solution according to the data analysis result, please wait patienly, thank you!

DJI Mindy Posted at 2-14 23:43
We'll offer you a proper solution according to the data analysis result, please wait patienly, thank you!

Ok,

Thank you. I'll wait for a mail of my dealer.

Thank you again for helping me.

Kind regards
Gino

GinoC Posted at 2-15 00:21
Ok,

Thank you. I'll wait for a mail of my dealer.

My pleasure. Hope we can figure this out soon.

DJI Mindy Posted at 2-15 22:41
My pleasure. Hope we can figure this out soon.

Hello Dji Mindy.
I have sent you a PM.

Thanks

GinoC Posted at 2-17 13:22
Hello Dji Mindy.
I have sent you a PM.

PM has been replied, please check, thanks.

DJI Mindy Posted at 2-18 01:13
PM has been replied, please check, thanks.

thanks, i provided the little info i have.

Gino

GinoC Posted at 2-18 01:39
thanks, i provided the little info i have.

Gino

Well received, we will transfer to the team.

DJI Mindy Posted at 2-18 19:07
Well received, we will transfer to the team.

I sent you a PM again, thx

GinoC Posted at 2-12 05:51
Just gimbal motors stopped working. Mavic is flying fine and camera transmission is also fine
Dji Europe wil not repair because they found traces of sand/water in the drone.
I have no CASE number, because i went through a Dji Dealer.

Hallo GinoC, Can you give mre the address of DJI Repair shop in The Netherlands. Nearly a week ago i sent my Mavic Air there, has not arrived yet according to status. I can't find the address I had to send it to. Thank you!

Bert Genzink Posted at 2-22 02:14
Hallo GinoC, Can you give mre the address of DJI Repair shop in The Netherlands. Nearly a week ago i sent my Mavic Air there, has not arrived yet according to status. I can't find the address I had to send it to. Thank you!

i sent you a PM

GinoC Posted at 2-22 02:44
i sent you a PM

Sorry for the late response because of the weekend, I have replied the PM, please check.

DJI Mindy Posted at 2-24 00:43
Sorry for the late response because of the weekend, I have replied the PM, please check.

replied again via PM thx

GinoC Posted at 2-25 01:55
replied again via PM thx

Please check again the PM.

DJI Mindy Posted at 2-25 23:26
Please check again the PM.

Hello,

It has been another 11 days. No news from my dealer.
Do you have an update for me?

Mvg
Gino

GinoC Posted at 3-6 01:21
Hello,

It has been another 11 days. No news from my dealer.

Hi Gino, I have verified with the local repair center again, since the drone was water-damaged, we are unable to retrieve the flight data log from the aircraft to make the data analysis, please let us know if you would pay for it or return it without repair, thank you.

DJI Mindy Posted at 3-7 00:04
Hi Gino, I have verified with the local repair center again, since the drone was water-damaged, we are unable to retrieve the flight data log from the aircraft to make the data analysis, please let us know if you would pay for it or return it without repair, thank you.

Hello,

Paying 713 euro for a replacement is much to much. I can buy a new one with all the accessories for that price.

PLEASE RETURN UNREPAIRED.

Thanks

Gino

GinoC Posted at 3-7 01:12
Hello,

Paying 713 euro for a replacement is much to much. I can buy a new one with all the accessories for that price.

I see, I will inform the team to return the drone as soon as possible.

DJI Mindy Posted at 3-7 03:21
I see, I will inform the team to return the drone as soon as possible.

Thank you for your help

GinoC Posted at 3-7 03:44
Thank you for your help

You are welcome, hope we can support you next time.

I´ve lost my drone to the water unfortunately. I couldnt get it back from the water. What are my options to make it as cheap as possible. Kind of new drone too. Not very fun to loose 900dollars just like that :/
Grateful for answers

you should contact dji support
That will check the flight records to see is it was user error or device malfunction.
If it was device malfunction you will get a new one. Mavic Air (just the drone) is not sold seperately

Hjalmar Posted at 3-20 03:38
I´ve lost my drone to the water unfortunately. I couldnt get it back from the water. What are my options to make it as cheap as possible. Kind of new drone too. Not very fun to loose 900dollars just like that :/
Grateful for answers

Hi Hjalmar, we are sorry for the late response and your loss, if the drone is still in the warranty period, please contact our support team www.dji.com/support to start a ticket for the data analysis, we will provide the proper resolution according to the data analysis result.

And hope it doesn't get "repaired" in Holland......

It’s just a month i buy mavic air 2 and it auto land on water,i send for repair and repair fee is too expensive nearly a new drone price.i am unsatisfied with drone repair services. I want to take my drone without repair.

Kunwar Santosh Posted at 1-20 13:11
It’s just a month i buy mavic air 2 and it auto land on water,i send for repair and repair fee is too expensive nearly a new drone price.i am unsatisfied with drone repair services. I want to take my drone without repair.

Hi Kunwar, I've tried but unable to get your case number via your forum account. Could you let me know your case number for better assistance? Looking forward to hearing from you. Thanks.