I don't have DJI Care Refresh because I didn't even know it was an option. I bought the Spark at a DJI Retail Store in NJ and the salesperson didn't mention it to me. (And yes, I assume if I read all of the paperwork in the box, it's probably there.)
Anyway, the drone arrived at DJI for repair 7/9 and I got an email 7/10 saying it was assessed. I'd love to have this thing repaired and shipped back ASAP if that's an option.
Gene, I managed to get your case number via your Forum account CAS-1958696-V8Q9K2, the overall repair time of your product will be 6-8 working days after we receive it. At present, the repair process of your product is going smoothly, we will inform the team to speed up the repair process and ship it out as soon as possible, thanks for your patience.
Gene, to be more specific, the repair timeframe we provided in 2# doesn't include shipping and delivering time, the drone has been shipped out, hope you will receive it soon.
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