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2 Brand New DJI Mavic Pro Batts not charging
679 10 2018-7-11
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fansb01d5440
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2 Brand new Mavic Pro batteries on the 4-way charger are both blink rapidly for about 12 flashes and then 3 slower flashes on LED1. Not charging even after hours of being plugged in. These batteries have not been used yet. Any ideas what's going on?

thanks
Richard
2018-7-11
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davidmartingraf
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You should refer to the DJI Mavic Pro Manual on Intelligent Flight Batteries.
2018-7-11
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Harbourside
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LED 1 has no meaning according to the manual, its the one furthest from the power button.
The DJI charging hub only charges 1 battery at a time, so both batteries should not be flashing anyway.

My advice would be to unplug everything and see if you can charge 1 battery direct from the charger...
2018-7-11
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fansb01d5440
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Yes it's the LED furthest from the power button.

I have tried to direct-charge one to the same effect.
2018-7-11
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fansb01d5440
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The battery briefly appears to start charging before LED1 starts flashing
2018-7-11
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SparksBird
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Try a different port on the hub.  Or do not use the hub try using the oem charger.
2018-7-11
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DJI Paladin
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Hi there, sorry for the inconvenience. Please send an email to support.nl@dji.com to request a replacement. Kindly attach your proof of purchase so that they can verify the warranty. You can also contact our support using this link: https://www.dji.com/support?site=brandsite&from=nav
2018-7-11
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Harbourside
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Sounds like the same problem as this guy.
Return to the store you bought them from and ask for replacement.
2018-7-11
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fansb01d5440
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thanks DJI Paladin, I have emailed. and thanks Harbourside.
2018-7-11
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A CW
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Harbourside Posted at 2018-7-11 06:50
https://youtu.be/bPJ_ReGd9Wc

Sounds like the same problem as this guy.

Hope you get a replacement soon.
2018-7-11
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DJI Paladin
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fansb01d5440 Posted at 2018-7-11 06:57
thanks DJI Paladin, I have emailed. and thanks Harbourside.

No problem. You can provide me a ticket number or case number via PM so that I can check the status on it directly from them.
2018-7-11
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