Recently I got myself an Osmo Mobile 2 and today I got to test it, however the first thing that I noticed is that the motor is clearly visible in the frame! As you can see in the picture, it's the motor on the right.

Has anyone else had this problem?

And just to clarify, my phone IS on the compatible device list..

Hi, sorry read on this, Unfortunately, this concern is due to hardware limitation and I would suggest moving your phone a little bit for you to get rid this motor. We do apologize for this inconvenience.

Yes you're right, however if I move the phone left, then I have to move the arm right to get the whole thing balanced, which kinda works against me. So I have to move the phone out quite a lot to get the motor out of the shot.

Anyway, I hope this gets addressed in the next version somehow!

What phone are you using?

Montfrooij Posted at 2018-7-12 23:25
What phone are you using?

It's the Galaxy S6, which is said to be compatible...

GoldenSun Posted at 2018-7-13 05:22
It's the Galaxy S6, which is said to be compatible...

Strange.
Never heard of that problem before.

Montfrooij Posted at 2018-7-13 06:25
Strange.
Never heard of that problem before.

Well it surprised me too...

GoldenSun Posted at 2018-7-12 14:35
Yes you're right, however if I move the phone left, then I have to move the arm right to get the whole thing balanced, which kinda works against me. So I have to move the phone out quite a lot to get the motor out of the shot.

Anyway, I hope this gets addressed in the next version somehow!

Hello there. Well, you can adjust the gimbal to balance your phone at the back of it.

DJI Wanda Posted at 2018-7-16 01:16
Hello there. Well, you can adjust the gimbal to balance your phone at the back of it. [view_image]

Yes, I have to do that but it works against me as I have written above...

GoldenSun Posted at 2018-7-13 05:22
It's the Galaxy S6, which is said to be compatible...

I am using a S6 Edge and also have this problem before. All I did is to move the phone a bit to the left side, balance the gimbal again for this setting and mark the phone on where it's resting on the gimbal so it wont need to rebalance when you place the phone again. Hope this helps.

audiodrive Posted at 2018-7-16 09:01
I am using a S6 Edge and also have this problem before. All I did is to move the phone a bit to the left side, balance the gimbal again for this setting and mark the phone on where it's resting on the gimbal so it wont need to rebalance when you place the phone again. Hope this helps.

Glad to know that and we do apologize for the inconvenience, please don't hesitate to reach us if ever you need our assistance.