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Reset OSMO 2
25645 17 2018-7-12
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Droneit Media
lvl.4
Flight distance : 2743143 ft
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Australia
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The OSMO refuses to connect with my iPhone8, is there a way to factory reset this device, the fact that it wont connect because someone else has used it is aa annoying problem, what if that person and there phone have left the country. And all that DJI help say is to send device back for repair. FFS.
2018-7-12
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DJI Wanda
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Hello there. We apologize for the inconvenience. Are you referring to Osmo Mobile 2 or Osmo?
2018-7-13
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Droneit Media
lvl.4
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Hi DJI Wanda, osmo 2 mobile
2018-7-13
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DJI Wanda
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Droneit Media Posted at 2018-7-13 13:25
Hi DJI Wanda, osmo 2 mobile

Do you have a screenshot showing the problem?
2018-7-16
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Droneit Media
lvl.4
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Australia
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/Users/andrewpfammatter/Downloads/IMG_7957.PNG


2018-7-17
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Droneit Media
lvl.4
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2018-7-17
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DJI Wanda
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Did you try to use a different mobile device to check? Is the firmware updated?
2018-7-18
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Droneit Media
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DJI Wanda Posted at 2018-7-18 00:52
Did you try to use a different mobile device to check? Is the firmware updated?

yes, have tried different iPhones, different iPhone models, also android phones, no luck. Everything involved is up to date as well
2018-7-19
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DJI Wanda
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Droneit Media Posted at 2018-7-19 19:57
yes, have tried different iPhones, different iPhone models, also android phones, no luck. Everything involved is up to date as well

We sincerely apologize for the inconvenience. We will forward this issue to our engineers. Can you provide to me the firmware of your app and unit?
2018-7-22
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nmh65
lvl.1
Flight distance : 213658 ft
United Kingdom
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I am having the same issues, Straight out the box today, Balanced, app installed, try to 'Connect to your device', get exactly the same message! This is very frustrating, and appears to be a common problem looking at other threads, but I do not see any reasonable responses. With the phone that close the the handle, it should easily see the bluetooth signal. It appears you have to be in a sterile RF area with no bluetooth to be able to connect ( I haven't tried going to the middle of nowhere yet) . Is there a solution to this or not?
2018-8-13
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DJI Tony
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nmh65 Posted at 2018-8-13 13:16
I am having the same issues, Straight out the box today, Balanced, app installed, try to 'Connect to your device', get exactly the same message! This is very frustrating, and appears to be a common problem looking at other threads, but I do not see any reasonable responses. With the phone that close the the handle, it should easily see the bluetooth signal. It appears you have to be in a sterile RF area with no bluetooth to be able to connect ( I haven't tried going to the middle of nowhere yet) . Is there a solution to this or not?

Hi, sorry for the inconvenience that it caused. If there will be devices that require bluetooth connection, this may interrupt the connection between the phone and the Osmo mobile 2. I would recommend ensuring the other devices that used bluetooth connection. Please keep us posted.
2018-8-13
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jaybe787
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Flight distance : 81506 ft
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Hi, I have been using my OSMO Mobile 2 with no problem and out of no ware it is not connecting to any of my iPhone's (6s, 7, 8, 8 Plus and X) I even restore the 8 to factory new iPhone with no other Bluetooth devices and nothing.  I go to settings> Bluetooth and sometimes I can see the OSMO Mobile 2 device but when when try to connect it will say Connection Failed.  I have try every trick that I know even connect the OSMO Mobile 2 to the iPhone with the Mini USB to Lightning that I use on my Mavic Pro Platinum and my Spark, I even try to connect the OSMO Mobile 2 with DJI Assistant 2 and nothing.  Any ideas of what can be the problem.......        
2018-10-15
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djiuser_jdvFOvFKR6BV
lvl.1

Ivory Coast
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Salut j'ai un problème avec mon osmo mobile 2 apparemment il a été bloqué, image d'illustration
20201226_230806.jpg
Screenshot_20201226-225949_DJI GO.jpg
2020-12-26
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Stevo3985
lvl.1
Flight distance : 400948 ft
United States
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Apologies, I had posted a question here just like yours. I am quite new to using this forum. :/
4-1 19:06
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djiuser_LNuVtWkTX2ew
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Hong Kong
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OSOM mobile 2 same issue
Device can not connect to my iPhone
Yellow light keep flashing
8-29 10:47
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djiuser_LNuVtWkTX2ew
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Hong Kong
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Same issues OSOM mobile 2 can not connect to mobile
Yellow light keep flashing
8-30 00:10
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djiuser_7MEopwUaKk1X
New

India
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Having issues with my DJI OSMO Mobile 2 Gimbal.
Getting green light with turned on, but mobile isn't stabilising, worked fine for a year.
Please help!
Mail: swarooptalekar2@gmail.com
9-6 23:00
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udaykn05
lvl.2
India
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Hi, My mobile fails to detects my  osmo mobile bluetooth thro app. Can anyone  help
11-21 09:47
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