Alina19
lvl.1
Canada
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DJI Gamora Posted at 2018-7-14 12:54
Hi, thank you so much for reaching DJI Forum. We do apologize if you are having issues with your device. May we ask for the brand or make of the mobile device you are using? When was the last time you calibrated your IMU and compass? Also kindly please provide the current firmware of your aircraft and the remote controller. Thank you.
Hi,
I have an issue with my Mavic Air. Worked fine at home (Canada) for a couple of flights. Took it on holiday to Europe and the problem started after a few flights. I can't fly it now because it tells me the CPU is overheated. Message is "Processor Overheated". The fan is not starting anymore, so I think this is the cause. I understand that this is happened before with people traveling overseas and they had complaints. So this it’s not an individual case, mine stopped as well, no accidents. Could not do anything with my drone for the rest of trip.
Very frustrating, I missed lots of shots. So disappointing, I couldn't really use it while I was on vacation and which was the main purchase reason for me.
I have contacted the costumer service on August 10th for my Mavic Air problem. 2 days after, they respond and gave me a series of possible troubleshooting steps. So, I did what they told me to do, but no luck.
Unfortunately, every time I try to do what they told me it gives me same message: processor chip critically overheated. The aircraft will power off in 30 seconds.
Since August 12th I had no answer from dji (after sending 3 e-mails) and I find it VERY disappointing, especially when I specifically told them that I want my problem solved before the and of August, so I would be able to flight it on my next trip.
They just attempt to solve it with a possible troubleshooting steps. Possible, like they just said. But no feedback whatsoever. Extremely frustrating!
Any advice anyone?
Thank you!
Alina
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