Kamal Nor
Second Officer
Flight distance : 307024 ft
Malaysia
Offline
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Just wanted to share the update from DJI support. As predicted they had offered 30% off but I already bought a Mavic Air.
Dear Customer,
Thanks for your patience.
For your case CAS-2037265-W7T4F1, we have finished the data analysis, and the result is as follows:
1. The aircraft worked under Sport mode and responded to the pilot's control well;
2. T=04:37, H=66.6 m, D=768.7 m, the aircraft flew forward after the pilot pushed the Elevator forward, then the flight record ended;
3. The last point: 3.1213122 101.7286666.
The record ended without any sign of abnormality, so we could not verify what happened afterward.
We truly appreciate your support for DJI. If you could not recover the product and would like to purchase a new one, we can offer you a 30% off coupon for a new Spark:
http://store.dji.com/product/spark
If you would like to accept the offer, please reply to my email with the contents as “I accept the offer”.
Sorry that DJI online store doesn't reach Malaysia. May I know when you place the order, do you want to have the aircraft shipped to Hong Kong? If the aircraft was purchased from Malaysia directly, you can also contact the dealer for further assistance.
Should you have more questions about the result of the data analysis, please reply to this email directly within 15 calendar days. Then we will contact you via email in 2-3 working days.
Thanks for your support. Have a nice day.
Best regards,
Evelyn
DJI Tech Support
http://www.dji.com/ |
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