I have been thinking about getting a drone for about 6 months. So this morning after watching a few youtube video's I decided to pull the trigger and went to Best Buy to pick up a Spark combo pack, I was so excited I wanted to make sure I had everything I needed to start flying today. Get home, unboxed it, put the battery's on the charger while I read the instructions and watched a couple set up video's.
Learned that I would have to do a firmware update :/ figured no problem, how hard could it be? I have had to do firmware updates on several electronics that I've bought.
Well, 7 hours later and I've lost count of how many sites and video's I've watched not to mention a trip to pick up a sd card and I still have nothing.
Tried updating the drone, tried updating the remote, tried updating through wifi, tried updating through USB, tried on a Macbook Pro, tried on a Dell XPS and I have nothing.
Then I came across a couple of other threads and video's of other people having the same problem, firmware gets to 99% and then fails to complete. A couple of them sent theirs to DJI for repairs and they were fixed but it took them 2 months.
At this point I'm wondering just how many people are having this problem? Is it a manufacturing issue or just releasing a product to early.
All I know is it's pretty frustrating to spend that much time and money on something and never even get to try it! It has pretty much killed all my excitment about having a drone.
This was just going to be a starter for me. I was already looking forward to getting a Mavic Pro once I got comfortable flying the Spark.
Now all I keep thinking is what a crappy way to spend a sunday!!! Wasted time and wasted money!!!

Wait until you fly your spark and all the other problems and error kick in :-)

We're sorry for the troubles. Just to verify, do you update the firmware via DJI GO 4 or DJI Assistant 2? Is there any error code when the update failed? If the issue remains after many attempts, please kindly refer the below and export the upgrade log for analysis, thanks in advance!

Assistant 2(Windows) C: /Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log
Assistant 2(MAC): ~/Library/Application Support/DJI Assistant 2/upgrade_log
APP(IOS): Click the DJI logo on the left upper corner more than 10 times, you will see the log and copy it to us
APP(Android): dji/dji.go.v4/log/cache/up_new_all

DJI Susan Posted at 2018-7-16 04:45
We're sorry for the troubles. Just to verify, do you update the firmware via DJI GO 4 or DJI Assistant 2? Is there any error code when the update failed? If the issue remains after many attempts, please kindly refer the below and export the upgrade log for analysis, thanks in advance!

Assistant 2(Windows) C: /Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log

Not sure if this is what you mean but here it is.
To be honest, I think at this point I am going to cut my loss' (15% restocking fee) and take it back.
I am just so frustrated that I paid this much money and had to spend this much time on this thing and have gotten absolutely NO enjoyment out of it! I am tired of screwing with it. I bet if I just bought some cheap $50 drone at Walmart I would have at least got to fly it yesterday.

[2018-07-15 16:39:53:395][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:39:54:203][info]
[upgrade-ws][ws-event]firmware_refresh_progress 5

[2018-07-15 16:39:54:207][info]
[upgrade-ws][ws-event]firmware_refresh_progress 11

[2018-07-15 16:39:54:214][info]
[upgrade-ws][ws-event]firmware_refresh_progress 17

[2018-07-15 16:39:54:214][info]
[upgrade-ws][ws-event]firmware_refresh_progress 23

[2018-07-15 16:39:54:216][info]
[upgrade-ws][ws-event]firmware_refresh_progress 29

[2018-07-15 16:39:54:218][info]
[upgrade-ws][ws-event]firmware_refresh_progress 35

[2018-07-15 16:39:54:218][info]
[upgrade-ws][ws-event]firmware_refresh_progress 41

[2018-07-15 16:39:54:218][info]
[upgrade-ws][ws-event]firmware_refresh_progress 47

[2018-07-15 16:39:54:221][info]
[upgrade-ws][ws-event]firmware_refresh_progress 52

[2018-07-15 16:39:54:354][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:39:54:510][info]
[upgrade-ws][ws-event]firmware_refresh_progress 58

[2018-07-15 16:39:54:810][info]
[upgrade-ws][ws-event]firmware_refresh_progress 64

[2018-07-15 16:39:55:170][info]
[upgrade-ws][ws-event]firmware_refresh_progress 70

[2018-07-15 16:39:55:291][info]
[general2-ws][ws-rsp] getAuthList success { auth_list:
   [ { id: 'account', status: 1 },
     { id: 'already_started', status: 1 },
     { id: 'improve_plan', status: 1 },
     { id: 'onboard_sdk_app_id', status: 1 },
     { id: 'payload_sdk_product_id', status: 1 },
     { id: 'sn', status: 1 } ] }

[2018-07-15 16:39:55:328][info]
[general2-ws][ws-rsp] getAuthList success { auth_list:
   [ { id: 'account', status: 1 },
     { id: 'already_started', status: 1 },
     { id: 'improve_plan', status: 1 },
     { id: 'onboard_sdk_app_id', status: 1 },
     { id: 'payload_sdk_product_id', status: 1 },
     { id: 'sn', status: 1 } ] }

[2018-07-15 16:39:55:349][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:39:55:363][info]
[general2-ws][ws-rsp] getAuthList success { auth_list:
   [ { id: 'account', status: 1 },
     { id: 'already_started', status: 1 },
     { id: 'improve_plan', status: 1 },
     { id: 'onboard_sdk_app_id', status: 1 },
     { id: 'payload_sdk_product_id', status: 1 },
     { id: 'sn', status: 1 } ] }

[2018-07-15 16:39:56:294][info]
[upgrade-ws][ws-event]firmware_refresh_progress 76

[2018-07-15 16:39:56:295][info]
[upgrade-ws][ws-event]firmware_refresh_progress 82

[2018-07-15 16:39:56:338][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:39:56:344][info]
[upgrade-ws][ws-event]firmware_refresh_progress 88

[2018-07-15 16:39:57:339][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:39:58:044][info]
[upgrade-ws][ws-event]firmware_refresh_progress 94

[2018-07-15 16:39:58:045][info]
[upgrade-ws][ws-event]firmware_refresh_progress 100

[2018-07-15 16:39:58:337][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:39:59:336][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:39:59:696][info]
[upgrade-ws][ws-rsp]refresh_upgrade_package_info success { DEVICE_CONNECTED: true,
  ERROR: 'SUCCESS',
  FAILED_DEVICES: [],
  'LOCAL VERSION': '01.00.0600-',
  PACKAGE_LIST:
   [ { PACKAGE_TYPE: 'formal',
       RELEASE_DATE: '2017-10-31',
       VERSION: '01.00.0701',
       VERSION_STATUS: 'higher' },
     { PACKAGE_TYPE: 'formal',
       RELEASE_DATE: '2017-12-13',
       VERSION: '01.00.0800',
       VERSION_STATUS: 'higher' },
     { PACKAGE_TYPE: 'formal',
       RELEASE_DATE: '2017-12-21',
       VERSION: '01.00.0900',
       VERSION_STATUS: 'latest' } ],
  PACK_TYPE: 0,
  SEQ: 'xcwofp6x' }

[2018-07-15 16:40:00:334][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:40:01:332][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:40:02:338][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:40:03:335][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:40:04:332][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:40:05:338][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:40:06:339][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:40:07:337][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:40:08:335][info]
[upgrade-ws][ws-event]upgrade_package_consistency { EVENT: 'upgrade_package_consistency',
  MESSAGE: 'Upgrade Request',
  TYPE: 0 }

[2018-07-15 16:40:08:646][info]
[upgrade-ws][ws-req]upgrade_package_consistency_confirm { CODE: 1 }

[2018-07-15 16:40:09:856][info]
[upgrade-ws][ws-event]upgrade_package_progress 1

[2018-07-15 16:40:10:017][info]
[upgrade-ws][ws-event]upgrade_package_progress 15

[2018-07-15 16:40:11:647][info]
[general2-ws][ws-rsp] getAuthList success { auth_list:
   [ { id: 'account', status: 1 },
     { id: 'already_started', status: 1 },
     { id: 'improve_plan', status: 1 },
     { id: 'onboard_sdk_app_id', status: 1 },
     { id: 'payload_sdk_product_id', status: 1 },
     { id: 'sn', status: 1 } ] }

[2018-07-15 16:40:15:165][info]
[upgrade-ws][ws-event]upgrade_package_progress 86

[2018-07-15 16:40:19:165][info]
[upgrade-ws][ws-event]upgrade_package_progress 87

[2018-07-15 16:40:23:164][info]
[upgrade-ws][ws-event]upgrade_package_progress 88

[2018-07-15 16:40:27:164][info]
[upgrade-ws][ws-event]upgrade_package_progress 89

[2018-07-15 16:40:31:163][info]
[upgrade-ws][ws-event]upgrade_package_progress 90

[2018-07-15 16:40:35:164][info]
[upgrade-ws][ws-event]upgrade_package_progress 91

[2018-07-15 16:40:39:164][info]
[upgrade-ws][ws-event]upgrade_package_progress 92

[2018-07-15 16:40:43:164][info]
[upgrade-ws][ws-event]upgrade_package_progress 93

[2018-07-15 16:40:47:163][info]
[upgrade-ws][ws-event]upgrade_package_progress 94

[2018-07-15 16:40:51:165][info]
[upgrade-ws][ws-event]upgrade_package_progress 95

[2018-07-15 16:40:55:164][info]
[upgrade-ws][ws-event]upgrade_package_progress 96

[2018-07-15 16:40:59:163][info]
[upgrade-ws][ws-event]upgrade_package_progress 97

[2018-07-15 16:41:03:164][info]
[upgrade-ws][ws-event]upgrade_package_progress 98

[2018-07-15 16:41:07:164][info]
[upgrade-ws][ws-event]upgrade_package_progress 99

[2018-07-15 16:41:48:614][info]
[general2-ws][ws-rsp] getAuthList success { auth_list:
   [ { id: 'account', status: 1 },
     { id: 'already_started', status: 1 },
     { id: 'improve_plan', status: 1 },
     { id: 'onboard_sdk_app_id', status: 1 },
     { id: 'payload_sdk_product_id', status: 1 },
     { id: 'sn', status: 1 } ] }

Timothysoup Posted at 2018-7-16 06:04
Not sure if this is what you mean but here it is.
To be honest, I think at this point I am going to cut my loss' (15% restocking fee) and take it back.
I am just so frustrated that I paid this much money and had to spend this much time on this thing and have gotten absolutely NO enjoyment out of it! I am tired of screwing with it. I bet if I just bought some cheap $50 drone at Walmart I would have at least got to fly it yesterday.

Error code was 0x026c03

DJI Susan Posted at 2018-7-16 04:45
We're sorry for the troubles. Just to verify, do you update the firmware via DJI GO 4 or DJI Assistant 2? Is there any error code when the update failed? If the issue remains after many attempts, please kindly refer the below and export the upgrade log for analysis, thanks in advance!

Assistant 2(Windows) C: /Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log

Trying to upgrade 1 more time. I'll let you know how it go's.

DJI Susan Posted at 2018-7-16 04:45
We're sorry for the troubles. Just to verify, do you update the firmware via DJI GO 4 or DJI Assistant 2? Is there any error code when the update failed? If the issue remains after many attempts, please kindly refer the below and export the upgrade log for analysis, thanks in advance!

Assistant 2(Windows) C: /Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log

By the way, I have been updating with DJI Assistant 2
Completed the download process, completed the transmitting process, going through the update process now.
Full battery in Spark, updating with USB and MacBook

Once you get it working all your frustration will go away, the Spark was my first drone too and I've been in total love with it since I first launched it from my coffee table.

DJI Susan Posted at 2018-7-16 04:45
We're sorry for the troubles. Just to verify, do you update the firmware via DJI GO 4 or DJI Assistant 2? Is there any error code when the update failed? If the issue remains after many attempts, please kindly refer the below and export the upgrade log for analysis, thanks in advance!

Assistant 2(Windows) C: /Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log

Same result, Update failed, error code 0x026c03

Timothysoup Posted at 2018-7-16 06:21
Same result, Update failed, error code 0x026c03

It shows 100% but say's update failed

BrandonW77 Posted at 2018-7-16 06:20
Once you get it working all your frustration will go away, the Spark was my first drone too and I've been in total love with it since I first launched it from my coffee table.

I really wish I could get to the point of launching it. I felt like a little kid when I got it because I was so excited but now I have been completely deflated and feeling like I have been scammed.

Timothysoup Posted at 2018-7-16 06:29
I really wish I could get to the point of launching it. I felt like a little kid when I got it because I was so excited but now I have been completely deflated and feeling like I have been scammed.

You haven't been scammed, there's just some issue going on.

BrandonW77 Posted at 2018-7-16 07:57
You haven't been scammed, there's just some issue going on.

Yea... I know. I did a bad job of picking my words to describe how I feel. I'm frustrated. I want to fly this thing and I have no idea of what to do now. I keep thinking of taking it back but hoping I find a solution before I do.

Timothysoup Posted at 2018-7-16 08:07
Yea... I know. I did a bad job of picking my words to describe how I feel. I'm frustrated. I want to fly this thing and I have no idea of what to do now. I keep thinking of taking it back but hoping I find a solution before I do.

Go directly to DJI Support and open the case with them. You need somebody from DJI assigned and working on it.

Mirek

Mirek6 Posted at 2018-7-16 08:12
Go directly to DJI Support and open the case with them. You need somebody from DJI assigned and working on it.

Mirek

Just tried chat support, they said return it.
On hold with phone support now. Hoping they will at least be able to explain the error code and possible give me a solution before I return it.

Timothysoup Posted at 2018-7-16 08:27
Just tried chat support, they said return it.
On hold with phone support now. Hoping they will at least be able to explain the error code and possible give me a solution before I return it.

All right - good plan.

BTW - did you try to reset to factory default before trying to install firmware?
If you didn't - give it a try first. And than attempt to upgrade to latest firmware one more time.

Good luck!

Mirek

Mirek6 Posted at 2018-7-16 09:20
All right - good plan.

BTW - did you try to reset to factory default before trying to install firmware?

Found out the problem, the error code is "ultra sonic module damage"(error code 0x026c03).
It has to be sent in for replacment.

Timothysoup Posted at 2018-7-16 09:36
Found out the problem, the error code is "ultra sonic module damage"(error code 0x026c03).
It has to be sent in for replacment.

Good!

Out of curiosity - where did you find this information? DJI shared it with you?

Mirek

Mirek6 Posted at 2018-7-16 09:53
Good!

Out of curiosity - where did you find this information? DJI shared it with you?

Yes, DJI phone support (tech) explained what the error code was and what the "ultra sonic module" was and what it did.

Timothysoup Posted at 2018-7-16 09:56
Yes, DJI phone support (tech) explained what the error code was and what the "ultra sonic module" was and what it did.

I tried chat support first but they didn't explain anything to me, just said send it in for replacement.

Timothysoup Posted at 2018-7-16 09:56
Yes, DJI phone support (tech) explained what the error code was and what the "ultra sonic module" was and what it did.

All right - thanks.
I was hoping that, perhaps, this information is available in some secret corner of internet so we could use in the future :-)

Mirek

Timothysoup Posted at 2018-7-16 09:57
I tried chat support first but they didn't explain anything to me, just said send it in for replacement.

We've read your another thread that you have got a new replacement and it works fine, hope you enjoy flying, if there is any further issue, please let us know any time.

Don’t send it in! Go back to Best Buy and demand that they exchange for another unit because this one is faulty.