djiuser_v11FWCLlfYgr
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Flight distance : 99472 ft
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Hello colleagues, my drone fell in the jungle and I could not get it back.
He did not return home and started landing in the middle of the jungle, It did not let me cancel the landing and I lost it.
I think DJI's support and warranty is a joke.
Please take a minute to read these emails that I exchange with DJI support. I need your opinion
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Email from me to DJI
Description what you did to try and regain control: I was flying the drone in jungle/mountain with a lot a vegetation.
The drone started to RTH but it started to land in an area that wasn´t Home (you can see it on the flight record) an area impossible to reach.
I tried to cancel the auto landing with X button on the app several times, don´t respond, tried to paused with pause button at the RC, don´t respond (you can see it on the flight record)
The drone lost conection immediately and I was blind, imposible to handle to a safe area.
I tried to find my drone with Find My drone function but the sound function doesn´t work, the smart LED doesn´t work too.
I lost my drone in a mountain with massive vegetation
- Video Cached
https://drive.google.com/drive/f ... iJ3vqWR?usp=sharing
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Response from DJI Support
Dear Tomas,
Thanks for your patience.
For your claimed case CAS-1990008-N3K4C2, we have already finished the analysis, and the result is as follows:
1. The aircraft was piloted under GPS mode, but it could not respond to the pilot's control perfectly due to the wind;
2. T=04:19, H=163.4 m, D=191 m, Battery 55%, the warning of High Wind Velocity popped up on the APP;
3. T=07:00, H=169.4 m, D=251.6 m, Battery 29%, RTH was triggered due to the loss of the remote signal, but the aircraft could not fly back at full speed due to the wind;
4. T=07:57, H=169.5 m, D=72.2 m, Battery 16%, Landing was triggered due to the Critically Low Power;
5. T=09:26, H=-11.9 m, D=71.7 m, Battery 4%, the flight record ended and the last recorded coordinate: -22.9488468 -43.2191140
According to the analysis, the incident happened due to piloting the aircraft under improper flight environment. Please do not fly in high-wind condition.
We truly appreciate your support for DJI. If you could not recover the product and consider to purchase another one, we can offer you a 15% off coupon code for a new Spark Aircraft (without the remote controller and battery charger), which can be used during payment on DJI’s online store:
http://store.dji.com/product/spark
Please email me if you would like the coupon code with the contents such as “I accept the offer”. And may I know would you like to ship the aircraft to United States when placing the order?
Should you have more questions about the result of the data analysis, please reply to this email directly within 15 calendar days. Then we will contact you via email in 2-3 working days.
Best Regards,
Dora
DJI Tech Support
http://www.dji.com/
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My Response...i was mad
I am completely disappointed with your answer.
You are avoiding talking about what I think is more important: the drone does not cancel the landing, try it several times from the app and from the RC. You can see it in the flight log.
So It landed on the mountain with a massive jungle and lost it. If I could have canceled, I could bring it up to me.
You say do not fly with strong wind, the application does not say that, it says high wind velocity fly wiht carefeul, it's not the same!
And finally, you offer me a discount of only 15% and you want to send it to the USA when you know I'm in Brazil, is it serious?
I am completely offended by your response.
I need to talk to your superior.
I request please reconsider this decision.
I request the use of my DJI warranty.
I request to receive a new drone in Brazil.
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What you think? Im wrong?
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