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RC Bricked after update
18093 256 2018-7-19
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JimboHUN
Second Officer
Flight distance : 37156 ft
Hungary
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That seems to be the ace up in their sleeves... if your phone is not compatible then it will be always to blame. I hope this is just how they buy time to figure out what the story is...
2018-7-20
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idbl_fanatic
Second Officer
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United States
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JimboHUN Posted at 2018-7-20 08:15
That seems to be the ace in their sleeves... if your phone is not compatible then it will be always to blame. I hope this is just how they buy time to figure out what the story is...

^^^THIS, they claimed that on my as well when the app just crashed on startup, after an update, although it was working just fine before the update.
2018-7-20
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fans69331799
lvl.2
Flight distance : 24262 ft
Netherlands
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I have the same Problem here. RC is not working anymore since Firmware Update. Is there no way to repair this at home? Maybe with cable connection to Phone or PC?
2018-7-20
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Antipaxi
First Officer

Romania
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People with a similar problem seem to have worked it out. They just kept trying and trying and finally updated their RC.
2018-7-20
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Antipaxi
First Officer

Romania
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I think I'll try the update when I get home, just to see what happens.
2018-7-20
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Dajones
lvl.2
Flight distance : 16995 ft
United Kingdom
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Antipaxi, do you know how they managed to get the WiFi to appear?
2018-7-20
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Antipaxi
First Officer

Romania
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Dajones Posted at 2018-7-20 21:33
Antipaxi, do you know how they managed to get the WiFi to appear?

I think only folks with update errors managed to succeed, no idea about the ones with wifi kill.
See here:
https://forum.dji.com/thread-157955-1-1.html
2018-7-20
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Antipaxi
First Officer

Romania
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I updated mine, no problems.
https://forum.dji.com/thread-158039-1-1.html
2018-7-20
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wimherman
Second Officer
Flight distance : 208556 ft
Norway
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idbl_fanatic Posted at 2018-7-20 09:08
^^^THIS, they claimed that on my as well when the app just crashed on startup, after an update, although it was working just fine before the update.

Nope..  You have to send it in.
2018-7-21
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wimherman
Second Officer
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Norway
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Antipaxi Posted at 2018-7-20 11:41
People with a similar problem seem to have worked it out. They just kept trying and trying and finally updated their RC.

As long as its not possible to connect to the RC, its useless.. cant update..
2018-7-21
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Dajones
lvl.2
Flight distance : 16995 ft
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They are pretty much refusing to sort mine unless I ship it to America. It'll get fixed but they are unable to ship it back to. For a worldwide company surely there is a system in place to allow worldwide warranty repairs
2018-7-21
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fans31e97fb0
lvl.1
Flight distance : 17178 ft

Bulgaria
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Is there any difference between IOS and Android in Fail/Success updates?
Do IOS devices also fail or its only android problem ?

Best Regards,
Kiril
2018-7-21
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Dajones
lvl.2
Flight distance : 16995 ft
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Does anyone know if there is a "recovery mode" on the controller? Maybe a Dev could ask an engineer?
2018-7-21
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Antipaxi
First Officer

Romania
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I found these instructions, not sure they work though.
Power only the RC, not the Spark.
Connect to Spark-RC-xxxxx.
Launch Go4 app.
The button to connect to Spark should be blue.
In the main screen on top right, there is a 3 bars buttons you probably use to review your flight records. Press it long, up to 10 seconds and release it.
Also be sure that your RC is at least charged at 50% before any up/downgrade.


You should get a screen like that:
2018-7-21
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djiuser_LwEPKnH5VoJw
lvl.1
Flight distance : 13524 ft
Romania
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I did it with my RC, it shows pic related. Maybe you'll get lucky.
Screenshot_20180721-174420.png
2018-7-21
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fans31e97fb0
lvl.1
Flight distance : 17178 ft

Bulgaria
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I have tried this with otg and it connects to the rc. Dont know if it will work with bricked RC
2018-7-21
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jamick
lvl.2
Flight distance : 101988 ft
United States
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Got the RC updated just fine, but the Spark keeps failing to update (error 0x000000). Will try DJI assistant later.
2018-7-21
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Dajones
lvl.2
Flight distance : 16995 ft
United Kingdom
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On my end, otg does not work although I received the cable after the controller bricked
2018-7-21
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spookster
Captain
Flight distance : 419649 ft
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My RC did not even charge my phones anymore.
It was sure a dead horse.
Hope to hear from DJI soon.
They send additional shipping info after I send off my RC (An additional doc to put in the package, write RMA on the box).
The document they send after creating the case should cover all they need and the package is going to RMA departement.
I really hope all goes well.
2018-7-21
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CLIFF80
lvl.2
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I am facing same issue here. Hope to hear update from DJI soon
2018-7-21
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Hannes1
lvl.4
Flight distance : 29806 ft
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Updated ,all is fine ,iPhone 6, I feel sorry for your guys , I hope they fix it quick ,  cheers
2018-7-22
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wimherman
Second Officer
Flight distance : 208556 ft
Norway
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spookster Posted at 2018-7-21 14:06
My RC did not even charge my phones anymore.
It was sure a dead horse.
Hope to hear from DJI soon.

Yeah lots of papers i had to fill out because of customs.. So i shipped it from Sweden instead (inside EU) from Norway (NOT inside EU)..  It is nice to live so close to the border to skip customs fuzz..
2018-7-22
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Eternalricky
lvl.4
Flight distance : 93983 ft
Singapore
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Is it RMA the only way to resolve this WiFi issue?
2018-7-22
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wimherman
Second Officer
Flight distance : 208556 ft
Norway
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Eternalricky Posted at 2018-7-22 08:28
Is it RMA the only way to resolve this WiFi issue?

Looks like it, DJI replied only once in this threat and asked me for information. since then it is soooo quet..  So i had little hope that they would get back asap, but they dont, so i made a ticket and sended my RC in for RMA..

But i guess someone is not happy at DJI and someone maybe got fired since this start to look like a dissease.. We see only the cases from ppl on the forum.. but we dont know how red hot the telephones are at DJI support.. Thats at least the way i understand it when its so quet all at a sudden...
2018-7-22
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wimherman
Second Officer
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Norway
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Antipaxi Posted at 2018-7-21 06:42
I found these instructions, not sure they work though.
Power only the RC, not the Spark.
Connect to Spark-RC-xxxxx.

No Wifi or No OTG  = No connection = no down or upgrade..
2018-7-22
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Antipaxi
First Officer

Romania
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wimherman Posted at 2018-7-22 10:33
No Wifi or No OTG  = No connection = no down or upgrade..

That's true. Yours seems to be a not DIY problem.
2018-7-22
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AdamM
lvl.3
Flight distance : 6808 ft
Poland
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I made a update and remote is briked!!!! I going to holiday!!!!! I must have a drone!!!!!!!!!!!!!! HEEEELPPPPPPPPP. Red led as blinking short-short-long pause...What to do??!!!1
2018-7-22
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wimherman
Second Officer
Flight distance : 208556 ft
Norway
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AdamM Posted at 2018-7-22 11:32
I made a update and remote is briked!!!! I going to holiday!!!!! I must have a drone!!!!!!!!!!!!!! HEEEELPPPPPPPPP. Red led as blinking short-short-long pause...What to do??!!!1

Read the whole threat, draw your conclusions and cry... I made a RMA ticket and put my RC in the mail. You can still use ur Spark with a mobile while RC is at DJI, but yeah not as effective as with RC ..
2018-7-22
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Antipaxi
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Romania
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wimherman Posted at 2018-7-22 12:21
Read the whole threat, draw your conclusions and cry... I made a RMA ticket and put my RC in the mail. You can still use ur Spark with a mobile while RC is at DJI, but yeah not as effective as with RC ..

I've been meaning to ask you but I forgot.
Did you tried connecting the RC to the AC without the phone?
2018-7-22
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wimherman
Second Officer
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Norway
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Antipaxi Posted at 2018-7-22 12:43
I've been meaning to ask you but I forgot.
Did you tried connecting the RC to the AC without the phone?

If you are asking me, yes. Since that didn't work i took my WiFi analyser to find out that there where no additional WiFi signals besides my home signal. Thats when i found out my RC got bricked for real..
I noticed BTW that the RC became really warm, warmer than usual.. when i had it switched on to figure out the problem.. Its obvious that the software inside has come to a loop..
2018-7-22
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Antipaxi
First Officer

Romania
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wimherman Posted at 2018-7-22 12:49
If you are asking me, yes. Since that didn't work i took my WiFi analyser to find out that there where no additional WiFi signals besides my home signal. Thats when i found out my RC got bricked for real..
I noticed BTW that the RC became really warm, warmer than usual.. when i had it switched on to figure out the problem.. Its obvious that the software inside has come to a loop..

Yeah, I agree, it's a software problem that generated a hardware problem (the overheating most probably fried the wifi adapter).
2018-7-22
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wimherman
Second Officer
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Norway
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Antipaxi Posted at 2018-7-22 12:52
Yeah, I agree, it's a software problem that generated a hardware problem (the overheating most probably fried the wifi adapter).

The loop of death.. I wonder if DJI comes next week with some kind of explanation. Since we are not the only ones. And i think they have to take a closer look to control mechanisms. In other words, not just look at a 50% filled battery, but also other parameters that do effect a correct update. It is absolutly possible to run a test inside the update before committing the new firmware into the flash memory. (Not even mentioning testing the flash memory as a parameter before executing the update..
2018-7-22
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AdamM
lvl.3
Flight distance : 6808 ft
Poland
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Please DJI send mi new controller ASAP. I going to holiday next week!!!!! Pleeeeeeseee
2018-7-22
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AdamM
lvl.3
Flight distance : 6808 ft
Poland
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Second problem that my Spark is one week after guaranty!!! Now i must send controller on my cost!!!!! WTF DJI!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is my case number DJI: CAS-2030714-J0S9R5
2018-7-22
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AdamM
lvl.3
Flight distance : 6808 ft
Poland
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This is my video with problem after update:
2018-7-22
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wimherman
Second Officer
Flight distance : 208556 ft
Norway
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AdamM Posted at 2018-7-22 13:20
Second problem that my Spark is one week after guaranty!!! Now i must send controller on my cost!!!!! WTF DJI!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is my case number DJI: CAS-2030714-J0S9R5

I had to send at my cost also, but that is fine, as long they repair it under guarantee and send it back at their cost.. Mine is 3 months from purchase, and Nowegian law says 2 year guarantee. So if they dont fix it free, than the shop i bought it has to take it.. nice and easy :-)
2018-7-22
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spookster
Captain
Flight distance : 419649 ft
Germany
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my rc just blinked red endlessly and did not connect to anything.
2018-7-22
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CLIFF80
lvl.2
Malaysia
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Seem no other way beside send back RC to dji.

I just contacted my local supplier and they recommend to send back to them for checking..  

2018-7-22
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Jasta ~
Captain
Flight distance : 239511 ft
Philippines
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Did you try to manually enter the WIFI SSID to your phone?
2018-7-22
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AdamM
lvl.3
Flight distance : 6808 ft
Poland
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Yes, I try. Problem is that controller have something like OS and booting about 1 minute. Booting - led flashing, after boot LED shoud be solid red and controller transmit a WiFi signal. My RC still flashing and still is in booting mode.
2018-7-22
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