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Can't save settings for the Ronin s
3507 23 2018-7-20
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Agustinmgc
lvl.3
Mexico
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How do I save the settings for my Ronin S on the Ronin app? Everytime I put my cellphone away I have to change my settings again in the app. I can't find a save settings option. Please help!
2018-7-20
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DJI Susan
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Hi Agustinmgc, just to verify, do you connect Ronin S when adjusting the settings in APP?
2018-7-21
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Agustinmgc
lvl.3
Mexico
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DJI Susan Posted at 2018-7-21 00:45
Hi Agustinmgc, just to verify, do you connect Ronin S when adjusting the settings in APP?

Hello, yes I do. I vhange them when I’m connected, then I use the Ronin S. But then when I disconnect it and use it again I have to change all the settings and parameters again
2018-7-21
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epicjib
First Officer
Flight distance : 2782425 ft
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Canada
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Having the same issue... not always saving the settings
Edit: After upgradeing to the latest firmware it seems to be saving the settings.

2018-7-21
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DJI Mindy
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Flight distance : 7 ft
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Agustinmgc Posted at 2018-7-21 07:23
Hello, yes I do. I vhange them when I’m connected, then I use the Ronin S. But then when I disconnect it and use it again I have to change all the settings and parameters again

V1.3.0.20 has been released, could you please update to the latest version to see if the issue persists? Thanks.
2018-7-22
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DJI Mindy
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Flight distance : 7 ft
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epicjib Posted at 2018-7-21 16:50
Having the same issue... not always saving the settings
Edit: After upgradeing to the latest firmware it seems to be saving the settings.

Thanks for your feedback, glad to know the issue was figured out by the latest firmware, please let us know if there is any other issue.
2018-7-22
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Rambodn
lvl.1
Iran
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DJI Mindy Posted at 2018-7-22 23:07
Thanks for your feedback, glad to know the issue was figured out by the latest firmware, please let us know if there is any other issue.

Hello
I have the problem that my setting in app doesnt save. I updated firmware to 1.3.0.20 and my app ver is 1.1.4 and the problem persists
2018-8-24
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DJI-Paul
Second Officer
Flight distance : 41159547 ft
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China
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Rambodn Posted at 2018-8-24 02:24
Hello
I have the problem that my setting in app doesnt save. I updated firmware to 1.3.0.20 and my app ver is 1.1.4 and the problem persists

What settings are you trying to save?
2018-8-24
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Rambodn
lvl.1
Germany
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DJI-Paul Posted at 2018-8-24 03:14
What settings are you trying to save?

Any tweak i make in app changes to defaults when ronin restarts. Like motor parameters control setting and smooth track values
2018-8-24
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Rambodn
lvl.1
Germany
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Rambodn Posted at 2018-8-24 03:32
Any tweak i make in app changes to defaults when ronin restarts. Like motor parameters control setting and smooth track values

Is there any solution? Its really annoying every time i start ronin i have to change app parameters to what i previously adjusted
2018-8-24
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DJI Mindy
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Flight distance : 7 ft
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Rambodn Posted at 2018-8-24 03:34
Is there any solution? Its really annoying every time i start ronin i have to change app parameters to what i previously adjusted

Hi Rambodn, your feedback will be transferred to our engineers for further analysis, I will come back to you once I hear from them, please wait patiently, thank you.
2018-8-25
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Rambodn
lvl.1
United States
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DJI Mindy Posted at 2018-8-25 01:04
Hi Rambodn, your feedback will be transferred to our engineers for further analysis, I will come back to you once I hear from them, please wait patiently, thank you.

Thanks a lot Mindy.
2018-8-25
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Rambodn
lvl.1
Germany
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DJI Mindy Posted at 2018-8-25 01:04
Hi Rambodn, your feedback will be transferred to our engineers for further analysis, I will come back to you once I hear from them, please wait patiently, thank you.

My problem solved by changing the smart phone i use for app. I reckon samsung s8 is not compatible in this issue
2018-8-28
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DJI Mindy
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Rambodn Posted at 2018-8-28 19:52
My problem solved by changing the smart phone i use for app. I reckon samsung s8 is not compatible in this issue

Thanks for your feedback, it is possible, our engineers have tested many mobile devices and the issue wasn't replicated, we will keep improving our APP to make it compatible with more mobile devices, please let us know if there is any other issue.
2018-8-28
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TracyCox
lvl.2
Canada
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DJI Mindy Posted at 2018-8-28 22:32
Thanks for your feedback, it is possible, our engineers have tested many mobile devices and the issue wasn't replicated, we will keep improving our APP to make it compatible with more mobile devices, please let us know if there is any other issue.

I too am having the same issue on my iPhone 7 plus. None of the settings get saved after the gimbal is turned off. Very annoying to have to reprogram it all the time just because I turned the gimbal off to save the battery or recharge  - which is necessary as there's no spare battery...
2018-9-8
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DJI Mindy
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TracyCox Posted at 2018-9-8 07:12
I too am having the same issue on my iPhone 7 plus. None of the settings get saved after the gimbal is turned off. Very annoying to have to reprogram it all the time just because I turned the gimbal off to save the battery or recharge  - which is necessary as there's no spare battery...

Hi Tracy, sorry to know you have the same issue, may I verify your APP version and the firmware version?
2018-9-10
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John Simpson
lvl.1
Australia
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Hi, I'm having the same issue! My firmware is 1.5.0.4.0 and Iphone X App is 1.1.4(113)
2018-9-29
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John Simpson
lvl.1
Australia
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Sorry false alarm :/ it is now saving with the new firmware, must not have properly tested it

PS. LOVE this gimbal!! can't wait for the new accessories
2018-9-29
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darren watts
lvl.1

United Kingdom
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I can't get the configuration settings to save on my Ronin-S, and I've updated to the latest firmware.
Every time I turn off the gimbal, the settings are lost.
I'm running the Ronin app on an iPhone SE.
Any advice?
2018-10-13
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djiuser_EPFNyhLoTvBp
lvl.1
Denmark
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I just got off with an on and off conversation by e-mail with DJI customer service and they managed to conclude what was wrong with my process. Apparently, if you make any changes to the app's parameters and don't turn off the gimbal properly it will never save the settings added. SO what I was doing wrong was that I would always turn the gimbal off straight from the battery button, which is something we should never do. I hope this helps someone,
2018-12-9
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DanaDame
lvl.1

United States
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djiuser_EPFNyhLoTvBp Posted at 2018-12-9 05:33
I just got off with an on and off conversation by e-mail with DJI customer service and they managed to conclude what was wrong with my process. Apparently, if you make any changes to the app's parameters and don't turn off the gimbal properly it will never save the settings added. SO what I was doing wrong was that I would always turn the gimbal off straight from the battery button, which is something we should never do. I hope this helps someone,

I was just about to write in about this issue and then I saw your fix. Oh my gosh thank you so much!! That's what the problem was for me.
2019-8-9
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AngelaMary
lvl.2

United Kingdom
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Same issue here only I've tried the above suggestions nothing works - turned it off by the Gimbal then Power go back - settings lost.  Double click to disengage motors - go back to app settings lost.  So as it stands I can't actually use this gimbal because of a glitch in the app.  I've really regretted buying this product been hassle and problems since day 1.
2019-12-24
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djiuser_rVLjTl60zboA
New
Poland
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I have updated my Ronin S to the latest firmware and every time I make a change in the app for any of the 3 modes - once I close the app the gimbal forgets all my settings. A LOT OF PEOPLE have he same issue since 2018 yeat. What is wrong with DJI Support?? Why this STILL deosn't work?
2-17 04:18
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djiuser_cqC80BMbWThV
New

United States
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TracyCox Posted at 2018-9-8 07:12
I too am having the same issue on my iPhone 7 plus. None of the settings get saved after the gimbal is turned off. Very annoying to have to reprogram it all the time just because I turned the gimbal off to save the battery or recharge  - which is necessary as there's no spare battery...

Yes I’m having the same issue. Please fix this for IPhone 7plus. Thanks!!
6-18 17:04
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