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Osmo Mobile 2
3720 18 2018-7-21
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Flavspark
lvl.2
Flight distance : 21768 ft
Brazil
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Hi! I bought a Osmo Mobile 2 and after it charged, I started all the reccomendartion tips  to use the tool.
I paired with my phone, a Samsung S8+, balanced the gimbal, activated and finaly, started the tutorial. During the tutorial the operation was aparently normal, but in moment, I accidently hold the mode button longe then a click and the Osmo turned off. Since this, it never worked anymore.
Now when I turn it on, the phone recognizes, but when I enter the app in the camera, the followed message is showed. "Failed to Start gimbal, please check if the gimbal is leveled, if the mobiledevice is mounted ( Mobile 1st Gen) or if it is locked ( With lock model). If the problem is  still existed, please contact DJI Support."
I contacted once the Support but the advice they gave me wasn`t enough. They said me to try installing in another phone or refresh the firmware.  The firmware I have nothing in any place explaining how to do it. I tryed to install in an Iphone 7 plus, but the instructions to point the gimbal to up and down, or left and right, didn`t work.
I don`t know what more can I do.
I bought this in Spain and now I am back to Brazil.
Any answer to my issue?
I trust so much in this company, but I`m affraid to have did a bad deal in this case.
2018-7-21
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DJI Wanda
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Hello there. We apologize for the inconvenience. Can you describe to me what color is showing in the LED indicator?
2018-7-22
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Flavspark
lvl.2
Flight distance : 21768 ft
Brazil
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Sorry, I sent the wrong screenshot,  here follow the right.
Screenshot_20180718-093930_DJI GO.jpg
2018-7-22
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DJI Tony
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Flavspark Posted at 2018-7-22 02:18
Sorry, I sent the wrong screenshot,  here follow the right.

Hi, sorry for the late response, did you try to tap the gimbal icon and check if there will be a tilt axis lock? if yes, try to disable it to check if the issue will persist.
2018-7-22
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Flavspark
lvl.2
Flight distance : 21768 ft
Brazil
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Hi Tony_di! I still got nothing.  When I tap the gimbal icon in the upper left of the screen, nothing happens.  Se my video attached.  
Tks for your help.
2018-7-22
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DJI Wanda
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Flavspark Posted at 2018-7-22 19:07
Hi Tony_di! I still got nothing.  When I tap the gimbal icon in the upper left of the screen, nothing happens.  Se my video attached.  
Tks for your help.

Did you try to restart the Osmo?
2018-7-23
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Flavspark
lvl.2
Flight distance : 21768 ft
Brazil
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DJI Wanda Posted at 2018-7-23 02:00
Did you try to restart the Osmo?

What do you mean restart? What group of button I have to press to do a restart?
2018-7-23
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DJI Wanda
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Flavspark Posted at 2018-7-23 05:32
What do you mean restart? What group of button I have to press to do a restart?

It's located on the right side of the unit. After you restart the Osmo, reinstall the application.
2018-7-23
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Flavspark
lvl.2
Flight distance : 21768 ft
Brazil
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DJI Wanda Posted at 2018-7-23 05:42
It's located on the right side of the unit. After you restart the Osmo, reinstall the application.

It is a button? Do you have a photo please? I can't find..
2018-7-23
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DJI Wanda
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Flavspark Posted at 2018-7-23 06:43
It is a button? Do you have a photo please? I can't find..

That's the same where you turn on the unit.
2018-7-23
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Flavspark
lvl.2
Flight distance : 21768 ft
Brazil
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DJI Wanda Posted at 2018-7-23 08:34
That's the same where you turn on the unit.

Dji Wanda, I 've tryed  turned it on and off dozens of times. In this case you are saying, is to hold the "mode" button for a period  or something like that?
2018-7-23
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DJI Wanda
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Flavspark Posted at 2018-7-23 09:03
Dji Wanda, I 've tryed  turned it on and off dozens of times. In this case you are saying, is to hold the "mode" button for a period  or something like that?

No. Please proceed on reinstalling the app and check if the error still persists.
2018-7-23
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Flavspark
lvl.2
Flight distance : 21768 ft
Brazil
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DJI Wanda Posted at 2018-7-23 09:14
No. Please proceed on reinstalling the app and check if the error still persists.

I turned the device off and then reinstalled the app and it still doesn't work.
2018-7-23
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DJI Wanda
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Flavspark Posted at 2018-7-23 17:35
I turned the device off and then reinstalled the app and it still doesn't work.

Can you try to use a different mobile device?
2018-7-24
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Flavspark
lvl.2
Flight distance : 21768 ft
Brazil
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DJI Wanda Posted at 2018-7-24 00:05
Can you try to use a different mobile device?

Today, before I tryed in another phone, I tested with myne. Suddenly the gimbal started to shake and for 2 seconds seemed to work, but suddenly again the gimbal start to turn and it  died again. Then I tryed in other mobile and nothing!!
More then a week trying to make this work.
2018-7-24
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DJI Wanda
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Flavspark Posted at 2018-7-24 15:16
Today, before I tryed in another phone, I tested with myne. Suddenly the gimbal started to shake and for 2 seconds seemed to work, but suddenly again the gimbal start to turn and it  died again. Then I tryed in other mobile and nothing!!
More then a week trying to make this work.

If that's the case, we highly suggest having it replaced. You may contact the reseller of the unit or you may contact us to support@dji.com.
2018-7-25
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ChacaLiTo
lvl.1

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hi I have the same problem with my osmo mobile 2. did you find any solution?
2019-9-7
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VictorVaca
New

Bolivia
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Tengo el mismo problema, además que alumbra la luz amarilla, alguien pudo solucionar?
1-10 19:30
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djiuser_lP4H2UVENOVD
lvl.1

India
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Flavspark Posted at 2018-7-22 02:18
Sorry, I sent the wrong screenshot,  here follow the right.[Image]

4-11 10:35
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