Why must log in every time I access the Forum?

From your computer, or your app?

ALABAMA Posted at 2018-7-23 05:26
From your computer, or your app?

From the app on ipad

RedHawk420 Posted at 2018-7-23 12:04
From the app on ipad

Sorry for the inconvenience, DJI Go APP is requested to log in first, but if the account wasn't logged out, you don't have to log in each time. May I have your APP version?

Version is 3.1.42
It makes me log in even when I didn’t log out
I’m using an iPad mini

RedHawk420 Posted at 2018-7-24 13:49
Version is 3.1.42
It makes me log in even when I didn’t log out
I’m using an iPad mini

RedHawk420, may I know which page prompted up when you access the DJI Forum? We've checked at our end, but the issue has not been reproduced, please kindly check and confirm, thanks!

DJI Susan Posted at 2018-7-24 18:40
RedHawk420, may I know which page prompted up when you access the DJI Forum? We've checked at our end, but the issue has not been reproduced, please kindly check and confirm, thanks!

It happens as soon as I hit the forum link in the me section of the app.
Occurred this time as well

RedHawk420 Posted at 2018-7-25 03:34
It happens as soon as I hit the forum link in the me section of the app.
Occurred this time as well

Thanks for getting back to us. Please try to reinstall the APP or log out your DJI account, then login to see whether it helps. If still not, please kindly upload a screenshot of the page you're stuck with, we'll forward to our technicians for further investigation.

DJI Susan Posted at 2018-7-25 04:48
Thanks for getting back to us. Please try to reinstall the APP or log out your DJI account, then login to see whether it helps. If still not, please kindly upload a screenshot of the page you're stuck with, we'll forward to our technicians for further investigation.

The reinstall seem to fix the issue. Thank you for responding

RedHawk420 Posted at 2018-7-27 05:44
The reinstall seem to fix the issue. Thank you for responding

Glad to know the issue was able to be figured out, please let us know if there is any other issue.

zdravo, sem nov na forumu. Imam DJI Phantom 3 standard, in me zanima, kako lahko podljšam domet tega drona, v Magicpowre sem prešel iz CE na FCC način v prednosti od 500m do 1000m! Zdaj še vedno traja

djiuser_5ljXLIpZx1ak Posted at 7-31 15:26
zdravo, sem nov na forumu. Imam DJI Phantom 3 standard, in me zanima, kako lahko podljšam domet tega drona, v Magicpowre sem prešel iz CE na FCC način v prednosti od 500m do 1000m! Zdaj še vedno traja

hello i am new to the forum.
I have the DJI Phantom 3 standard and am curious how I can extend the range of this drone?
in Magicpowre I switched from CE to FCC mode and gained from 500m to 1000m! is it still going on?
thanks for your help

djiuser_5ljXLIpZx1ak Posted at 7-31 15:34
hello i am new to the forum.
I have the DJI Phantom 3 standard and am curious how I can extend the range of this drone?
in Magicpowre I switched from CE to FCC mode and gained from 500m to 1000m! is it still going on?

Hi there, it is not recommended to add third-party accessories on the drone as the performance cannot be ensured. Hope for your understanding.

I'm having a problem with my mini 2 and can't figure out this forum or the DJI site. What do I do?? Extremely frustrating as I've spent over 45 minutes trying to get information and it's like trying to bust through a brick wall, Did I do something wrong?

gorilic1 Posted at 6-7 09:40
I'm having a problem with my mini 2 and can't figure out this forum or the DJI site. What do I do?? Extremely frustrating as I've spent over 45 minutes trying to get information and it's like trying to bust through a brick wall, Did I do something wrong?

Hi there, you can tell us more details about the issue you encountered and we will do our best to help.

My mini 2se flying app has been misstating the wrong MPH readings… It’s showing I’m flying 100MPH when it goes 34 mph max with a tail wind..
All software is up to date. I’ve switched back and forth with the K&KM per hour back to imperial MPH.. I've restated drone the app the controller…It’s been for 2 weeks now. Any Ideas??

djiuser_u6jqa3MHJA97 Posted at 9-22 06:09
My mini 2se flying app has been misstating the wrong MPH readings… It’s showing I’m flying 100MPH when it goes 34 mph max with a tail wind..
All software is up to date. I’ve switched back and forth with the K&KM per hour back to imperial MPH.. I've restated drone the app the controller…It’s been for 2 weeks now. Any Ideas??

Hi there, we are sorry for the issue you are encountering. Is your mobile device Android or IOS? We will send you the APP installation package via private message, and look forward to your reply.

Hi

I bought saramonic mic but i cannot connect like dji mic 2.how do i connect ?thanks

djiuser_nXkkzOAIcOIT Posted at 10-21 20:32
Hi

I bought saramonic mic but i cannot connect like dji mic 2.how do i connect ?thanks

Hi there. We suggest you contact Saramonic to solve this problem. Thank you for your understanding and cooperation.

When will DJI make the Samsung A31 compatible with Mimo on the Osmo SE? So frustrating!!

djiuser_it0Z6y28pgrW Posted at 11-7 23:25
When will DJI make the Samsung A31 compatible with Mimo on the Osmo SE? So frustrating!!

Hello, we would like to know what problems you encounter when using DJI Mimo APP. Is it that you cannot open the APP or cannot install the APP? We look forward to your reply

DJI Susan Posted at 11-8 00:10
Hello, we would like to know what problems you encounter when using DJI Mimo APP. Is it that you cannot open the APP or cannot install the APP? We look forward to your reply

I have installed the App and it works BUT it only records video at 12 or 13fps not 30 so is unuseable.

djiuser_it0Z6y28pgrW Posted at 11-8 09:45
I have installed the App and it works BUT it only records video at 12 or 13fps not 30 so is unuseable.

Hello, to better solve your problem, could you tell us your product model? We look forward to your reply.

DJI Susan Posted at 11-8 23:08
Hello, to better solve your problem, could you tell us your product model? We look forward to your reply.

Its an Mobile Osmo SE Academy

djiuser_it0Z6y28pgrW Posted at 11-19 10:49
Its an Mobile Osmo SE Academy

Hi, there
Thanks for your information.
After checking, the Samsung A31 is not in the compatibility list, so it does not support the high frame rate.
Could you please try with other mobile device in the compatibility list for conducting test?
You can visit this link for further information: https://www.dji.com/osmo-mobile- ... p;from=landing_page

DJI Wanda Posted at 11-19 19:57
Hi, there
Thanks for your information.
After checking, the Samsung A31 is not in the compatibility list, so it does not support the high frame rate.

Yes I know that but it did work perfectly well before the latest update.

djiuser_it0Z6y28pgrW Posted at 11-19 21:25
Yes I know that but it did work perfectly well before the latest update.

Hi, there
Please provide the information below：
1. The screenshots of the app version number,
2. System version number of your phone,

3. QR code after fault log upload, and the operation time,  
4. The screenshot or screen recording of parameter setting errors on the shooting screen of the DJI Mimo app
We will check it further for you.

DJI Wanda Posted at 11-20 03:27
Hi, there
Please provide the information below：
1. The screenshots of the app version number,

Sorry but can you please rephrase that? I'm 76 and having trouble with all the technical wording used. Thank you.

djiuser_it0Z6y28pgrW Posted at 11-24 09:41
Sorry but can you please rephrase that? I'm 76 and having trouble with all the technical wording used. Thank you.

Noted. We need you to provide the following information:

1. Mobile phone model and system version screenshot. Find the phone model and version in the phone's settings and take a screenshot.

2. App version screenshot. DJI Mimo app > Profile > About.

2. Exported DJI Mimo Log file and the time for connection test (to locate the log file).

To upload the app log, please perform as follows: Go to “Profile”, tap the Settings icon, select “DJI Support”, “Log Upload”, and enter the log upload interface. Then input the related information and tap “Submit”. “Uploading Log” will be shown in the app and the QR code will be generated after upload.

3. A video showing the error of 30 fps not available.

If you have any other questions, please feel free to contact us.

DJI Tony Posted at 11-24 22:48
Noted. We need you to provide the following information:

1. Mobile phone model and system version screenshot. Find the phone model and version in the phone's settings and take a screenshot.

I hope this is right!

djiuser_it0Z6y28pgrW Posted at 11-25 12:59
I hope this is right!

Hi there.

Thanks for your feedback. But we still need some information.

1. Phone model and system version. Your phone is Samsung A31, so the screenshot should include Samsung A31 and the system version starting with Android plus a number.

2. The specific time when the problem occurred.

3. A video showing the error of 30 fps not available. You can upload the video to this network disk: https://pan-sec.djicorp.com/s/AXZSG23G7wXzsaq

We know it will take some time, but please cooperate with us so that we can better help you solve the problem. Thank you for your understanding and patience.

DJI Tony Posted at 11-25 18:31
Hi there.

Thanks for your feedback. But we still need some information.

It occurs whenever I use mimo with my A31.

djiuser_it0Z6y28pgrW Posted at 11-25 20:36
It occurs whenever I use mimo with my A31.

Hi there. We have sent PM to you regarding this issue, please check. Looking forward to your response.

DJI Tony Posted at 11-25 23:42
Hi there. We have sent PM to you regarding this issue, please check. Looking forward to your response.

So a pm will arrive in Messages?

djiuser_it0Z6y28pgrW Posted at 11-26 10:29
So a pm will arrive in Messages?

Nothing arrived as yet Tony. Will a PM go to my Messages or email?

djiuser_it0Z6y28pgrW Posted at 11-26 16:54
Nothing arrived as yet Tony. Will a PM go to my Messages or email?

Hi there. PM will directly to your forum account personal message which you can only see on computer. Please pay attention to the personal message of the forum account on computer. Thank you for your understanding and cooperation.

DJI Tony Posted at 11-26 18:15
Hi there. PM will directly to your forum account personal message which you can only see on computer. Please pay attention to the personal message of the forum account on computer. Thank you for your understanding and cooperation.

I cannot see anything in my PM on the computer, Tony.

Libby Posted at 11-27 10:52
I cannot see anything in my PM on the computer, Tony.

Hi Libby. We have sent a private message to your account again, please check. Thank you for your patience and understanding.

djiuser_it0Z6y28pgrW Posted at 11-19 21:25
Yes I know that but it did work perfectly well before the latest update.

Hi Libby. Thank you for your information, which is very complete. But there is one last question. We would like to confirm whether the update you are talking about refers to the update of Mimo App or the update of the mobile phone system?