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DJI REFRESH EXTENTION, OR NEW PURCHASE ALL TOGEHTER?
277 2 2018-7-25
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AirXact
lvl.4
Flight distance : 629800 ft
United States
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I recently had a horrific crash with my p4p.   Thank goodness I had DJI Care.   it took a bit of time with the online support to make the claim but once I did,  I had a UPS label within 24 hours, and a new P4P within a week.   Great Service

My question is though....can I purchase DJI Care for other P4Ps and P3s that I have owned for a while?


2018-7-25
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AirXact
lvl.4
Flight distance : 629800 ft
United States
Offline

sorry...the title of my post  doesnt match the question.    I changed my though process whilst posting and forgot to change the title :-)
2018-7-25
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi AirXact, thanks for your sharing your positive experience with our repair center.
The DJI Care Refresh should have been transferred to the replacement by our repair center. Please check the status here: https://repair.dji.com/en/djicare/coverage
For other P4Ps and P3S, if the drone has been activated over 48 hours, you will need to take a short video to verify the drone is still in good and working condition and then send it to djicare@dji.com for further assistance to purchase the service, please check more details here: https://repair.dji.com/en/djicare/customerupload
Please let us know if you have further questions.

2018-7-25
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