I have contact DJI to answer a question about fly safe zones, it's been over a month, 30 emails, 20 phone calls and several conversations with dji reps who didn't have an answer.  My question is, I have a friend that has a DJI Phantom, he's flow his drone from Southern California to Alaska and has  never had to contact DJI to unlock an area.   A little over a month ago I wanted to fly my drone about 100 miles from my house, anyway my Mavic Pro control said it couldn't take off and that it was located in a no fly zone.  So the next day I contacted DJI, so one of the reps recommended I look the address up on their map on their web site, their map showed it was in an authorized fly zone, but to insure I was able to fly at that location I emailed DJI flysafe.com to unlock my drone, I gave them all the information they requested, so in about two days I got an email unlocking my drone to fly in that area.  But that experience and hassle got me thinking why did I needed to go thru flysafe to unlock my drone that showed on their map it was in an authorized area.  


To date no answer, my concern is that anytime I want to fly in a different area even if it shows it's in an authorized area, does that mean I will have to go thru all that just to fly in a different even though their map shows it's in an authorized area.  


To try and answer my question a rep from DJI email me and said they set up a call back for me, I missed the call so I called the same number back, a DJI rep answered, he didnt' have any suggestions about my question and gave no answers why, I asked if they had a case on file no, even though I have many emails from DJI about this issue, he couldn't offer any solutions, he just kept going back to a script that pushed it further from being resolved.  


Has anyone else had a similar experience with DJI phone support reps?

          lucas.sun (Support)  Jul 27, 07:30 CST Dear Eric,  Thank you for contacting DJI.  I'm sorry the DJI flysafe team can't call you back directly.  Your request was rejected because you are in an authorized zone and the radius of your request is 500000 meters, which is beyond our permission. Please check your unlock area and resubmit.

Here's the latest responce from DJI:

lucas.sun (Support)  Jul 27, 07:30 CST Dear Eric,  Thank you for contacting DJI.  I'm sorry the DJI flysafe team can't call you back directly.  Your request was rejected because you are in an authorized zone and the radius of your request is 500000 meters, which is beyond our permission. Please check your unlock area and resubmit.

Can you post a screen shot of your map ?

Am I able to delete this post all my previous posts

Why did you solve your problem ?

Here's the deal, when you are new to this technology it can be overwhelming, but I have figured out how DJI works and what doesn't work as for as which direction to go and knowing the right questions to ask, really it's learn how to speak their language and know certain departments limitations and knowledge base. But yes with all the resources online I was able to find the right way to ask my questions (speak their language) and get the results I wanted and learn the technical parts too, lots more to learn, thank you

fans47087081 Posted at 2018-7-27 08:15

problem still unresolved

fans47087081 Posted at 2018-7-27 07:57
Am I able to delete this post all my previous posts

problem unresolved

Kingram Posted at 2018-7-27 08:06
Why did you solve your problem ?

Problem still unresolved, thank you

Kingram Posted at 2018-7-26 16:52
Can you post a screen shot of your map ?

Here's the email days later from a DJI rep:

Lucas.sun (Support)
Jul 28, 13:47 CST
Dear Eric,

Thank you for contacting DJI.

Authorization Zones. In these Zones, which appear yellow in the DJI GO map, users will be prompted with a warning and flight is limited by default. Authorization Zones may be unlocked by authorized users using a DJI verified account.This is normal. There is no problem with your drone.

In your latest unlock request, the unlock radius of your request is 500,000 meters.
Now, we've unlocked the authorization area for your latest request, but the radius has been reduced to 500 meters.Please see the picture below.,


Me: to clarify I have not request to DJI unlock 500,000 meters, can you send me the email where I requested this, not sure where this statement is coming from.

The address i requested be unlocked is not 2409 Rickerbacker Way, Auburn, CA, (I have not made this address unlock request), the physical address I requested be unlock is 13861 Dry Creek Rd Auburn Ca 95602-see my email request dated July 9th.

Can you clarify that DJI has unlocked 13861 Dry Creek Rd. Auburn CA 95602

How can I resolve this: