upgrade error
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1891 20 2018-7-26
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fanse7cef96d
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  1#
Dear DJI ADMIN


I'm getting this  error code:  0x020106 while trying to update


my account: nadim@aljazeera.net


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2018-7-26
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DJI Paladin
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  2#
Hi there, sorry for the trouble. Kindly restore the aircraft to factory defaults and upgrade the firmware using DJI Assistant 2. If you are using Mavic pro : (https://www.dji.com/mavic/info#downloads) If Mavic air: (https://www.dji.com/mavic-air/info#downloads). Please provide a screenshot on the error message. Thank you for your support.
2018-7-26
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fanse7cef96d
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  3#
DJI Paladin Posted at 2018-7-26 09:26
Hi there, sorry for the trouble. Kindly restore the aircraft to factory defaults and upgrade the firmware using DJI Assistant 2. If you are using Mavic pro : (https://www.dji.com/mavic/info#downloads) If Mavic air: (https://www.dji.com/mavic-air/info#downloads). Please provide a screenshot on the error message. Thank you for your support.

I think like others u have to push the beta for my DJI account
2018-7-26
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  4#
fanse7cef96d Posted at 2018-7-26 09:31
i think like others u have to push the beta for my dji account

Yes, that's correct, I'm on the process on forwarding your email account to the correct department.
2018-7-26
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fanse7cef96d
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  5#
DJI Paladin Posted at 2018-7-26 09:35
Yes, that's correct, I'm on the process on forwarding your email account to the correct department.

thanks please let me know when it's done i have work with the drone tomorrow
2018-7-26
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  6#
fanse7cef96d Posted at 2018-7-26 09:38
thanks please let me know when it's done i have work with the drone tomorrow

You're welcome. I will ask you some important details via PM for us to resolve this issue. Thanks for understanding.
2018-7-26
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  7#
DJI Paladin Posted at 2018-7-26 09:48
You're welcome. I will ask you some important details via PM for us to resolve this issue. Thanks for understanding.

ok waiting thanks in advance
2018-7-26
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  8#
DJI Paladin Posted at 2018-7-26 09:48
You're welcome. I will ask you some important details via PM for us to resolve this issue. Thanks for understanding.

all info sent to you
2018-7-26
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  9#
Were you doing a update with your phone or on your computer using the DJI Assistant which I hear is the better way to do it.
2018-7-26
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  10#
Yes I’m using Dji assistant
2018-7-26
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  11#
fanse7cef96d Posted at 2018-7-26 11:44
Yes I’m using Dji assistant

Hi, once we have the feedback from our team we will inform you right away regarding this concern. Thank you.
2018-7-26
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  12#
DJI Tony Posted at 2018-7-26 13:29
Hi, once we have the feedback from our team we will inform you right away regarding this concern. Thank you.

HOPE IT WILL NOT TAKE LONG THANKS
2018-7-26
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  13#
fanse7cef96d Posted at 2018-7-26 22:35
HOPE IT WILL NOT TAKE LONG THANKS

I'm still waiting for a response from the engineers. I will notify you as soon as possible. Thanks for understanding.
2018-7-27
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  14#
fanse7cef96d Posted at 2018-7-26 22:35
HOPE IT WILL NOT TAKE LONG THANKS

Hi there, permission is already added to your email account. Kindly use DJI Assistant 2 to update to the 01.03.0813 beta firmware by following the normal procedure. After the update, press the “Record” button on the remote controller to record a video. After confirming that the video is recording you can update the firmware to the version 01.03.1000 or later. Let me know if the issue is already fix.  Thank for your support.
2018-7-28
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  15#
DJI Paladin Posted at 2018-7-28 03:34
Hi there, permission is already added to your email account. Kindly use DJI Assistant 2 to update to the 01.03.0813 beta firmware by following the normal procedure. After the update, press the “Record” button on the remote controller to record a video. After confirming that the video is recording you can update the firmware to the version 01.03.1000 or later. Let me know if the issue is already fix.  Thank for your support.

2018-7-28
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  16#
fanse7cef96d Posted at 2018-7-28 05:23
[view_image]

Our apologies for the inconvenience. I will inform our engineers about this. Thanks for your patience.
2018-7-28
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  17#
2018-7-28
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  18#
Hi guys!

I’m experiment this error when try to update new firmware, stops on 24% , please advise , my email gmaffioli@hotmail.com

Undefined 0x02a304
Upgrade error restart and retry  

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6FE7382F-5DC9-4F01-8F6F-541ED4F856DE.png
2018-7-28
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  19#
fanse7cef96d Posted at 2018-7-28 05:34
[view_image]

Thank you for all your patience. I had feedback from the engineers and they said that there might be a cache problem with your DJI Assistant 2. Kindly reinstall DJI Assistant 2 using this link: (https://www.dji.com/mavic/info#downloads). Let me know if you were able to fix it.
2018-8-1
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  20#
fansb566ca02 Posted at 2018-7-28 10:09
Hi guys!

I’m experiment this error when try to update new firmware, stops on 24% , please advise , my email gmaffioli@hotmail.com

Sorry to hear that. What was the firmware version before the update? During which version did the error occur? Kindly try to change the USB cable and reinstall DJI Assistant 2 using this link: (https://www.dji.com/mavic/info#downloads). Thanks for your support.
2018-8-1
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  21#
Having issues updating firmware error 0x02a304 please help
2019-7-16
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