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Tried so many times, can't sync flights for experience points.
484 18 2018-7-27
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AnthonyDJIpilot
lvl.4
Flight distance : 761519 ft
New Zealand
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I have the Phantom 4 Pro + V2.0 With inbuilt screen, Only flown 4hrs and 10 mins but thought I'd update my flight data to update my account & get epxerience points. I have tried over ten times and it hasnt worked. I have tried from wifi and 4G hotspot, nothing has worked.  Any ideas? I updated to latest firmware only this morning.

Probably a silly problem thats not very important but thought I'd ask anyway!

Thanks! Anthony

@anthony_chp

2018-7-27
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DJI Paladin
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Flight distance : 318 ft

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Hi, sorry for the trouble. Did you encounter an error message on the APP? Can you try to sign out and sign in again and update it again? Let me know if the problem is still the same. Thank you for your support.
2018-7-28
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AnthonyDJIpilot
lvl.4
Flight distance : 761519 ft
New Zealand
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I logged out and back in and that seemed to fix it! Thank you!  Should I now clear local cached records or leave it ? Thanks again!
2018-7-28
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Rodger8
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Flight distance : 15812070 ft
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I had the same thing happen and by doing the log out and back in all is well.
2018-7-28
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Hellsgate
Captain
Flight distance : 1991555 ft
Australia
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AnthonyDJIpilot Posted at 2018-7-28 03:03
I logged out and back in and that seemed to fix it! Thank you!  Should I now clear local cached records or leave it ? Thanks again!

Just leave thel locally cache records there fine
2018-7-28
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AnthonyDJIpilot
lvl.4
Flight distance : 761519 ft
New Zealand
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Rodger8 Posted at 2018-7-28 05:14
I had the same thing happen and by doing the log out and back in all is well.

It does it again, failed to sync. So this means I need to log in and out every time? Bit tedious haha
2018-7-29
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AnthonyDJIpilot
lvl.4
Flight distance : 761519 ft
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Hellsgate Posted at 2018-7-28 05:35
Just leave thel locally cache records there fine

Cheers, will do! Unfortunately it failed again so have to keep logging in and out everytime I want to sync it.
2018-7-29
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Rodger8
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AnthonyDJIpilot Posted at 2018-7-29 01:48
It does it again, failed to sync. So this means I need to log in and out every time? Bit tedious haha

You shouldn't have to. Check your settings in the app and on your mobile device. Maybe something like "remember me" I only have to do it when it has been a long amount of time between updates, meaning months.
2018-7-29
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RedHotPoker
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Flight distance : 165105 ft
Canada
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AnthonyDJIpilot Posted at 2018-7-29 01:49
Cheers, will do! Unfortunately it failed again so have to keep logging in and out everytime I want to sync it.

Are you logging out from the forum?


RedHotPoker

2018-7-29
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AnthonyDJIpilot
lvl.4
Flight distance : 761519 ft
New Zealand
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Rodger8 Posted at 2018-7-29 11:27
You shouldn't have to. Check your settings in the app and on your mobile device. Maybe something like "remember me" I only have to do it when it has been a long amount of time between updates, meaning months.

Awesome thanks! It updates fine for me now everytime, think it depends on the kind of network connection
2018-7-29
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AnthonyDJIpilot
lvl.4
Flight distance : 761519 ft
New Zealand
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RedHotPoker Posted at 2018-7-29 13:35
Are you logging out from the forum?

No not the forum, just on screen on the controller.
2018-7-29
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RedHotPoker
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Flight distance : 165105 ft
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AnthonyDJIpilot Posted at 2018-7-29 16:13
No not the forum, just on screen on the controller.

Send it in for repair... hahaha

No, just continue logging in.

For us mortals with regular dev8ces connected to our RC: Delete the app, delete all internet cache and cookies, reboot, and reinstall your app. But that’s not possible for you.



RedHotPoker
2018-7-29
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Rodger8
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AnthonyDJIpilot Posted at 2018-7-29 16:13
Awesome thanks! It updates fine for me now everytime, think it depends on the kind of network connection

Yes, that will do it. You may have to do it every so often, but, not all the time.
2018-7-29
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Anthony90
lvl.4
Flight distance : 761519 ft
New Zealand
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RedHotPoker Posted at 2018-7-29 16:48
Send it in for repair... hahaha

No, just continue logging in.

If I delete cache and those records etc, It will still obviously hold all the data and flights in my account which have been uploaded correct? So I might clear it all anyway.
2018-7-29
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Anthony90
lvl.4
Flight distance : 761519 ft
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Rodger8 Posted at 2018-7-29 17:57
Yes, that will do it. You may have to do it every so often, but, not all the time.

Yep will do. Learning process, I have been in film and tv for 10 years, yet only been flying a drove for 2 weeks, loving this experience.
2018-7-29
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RedHotPoker
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Anthony90 Posted at 2018-7-29 19:16
If I delete cache and those records etc, It will still obviously hold all the data and flights in my account which have been uploaded correct? So I might clear it all anyway.

You sync your flights first... ha



RedHotPoker
2018-7-29
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Anthony90
lvl.4
Flight distance : 761519 ft
New Zealand
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Haha yes, but once It is all synced, I am able to delete the cache / info and flight data. it won't effect my account?
2018-7-29
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Edward J Smith
Second Officer
Flight distance : 1852408 ft
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Every time you sync your new flights it will reload all the old ones back that you had deleted.
2018-7-29
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Anthony90
lvl.4
Flight distance : 761519 ft
New Zealand
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Edward J Smith Posted at 2018-7-29 23:58
Every time you sync your new flights it will reload all the old ones back that you had deleted.

Ah okay, got it. Sorry for the silly questions.
2018-7-29
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