Hello,

I'm filming with a galaxy note 4 and I have two problems


a/ the big probelm is that when I'm filming, my video is Jerky. If someone that I'm fiming is moving, he appears jearky. How comes?


b/ the other problem is that sometimes the sound and the video are desynchronised. I plug a lavalier microphone in my smartphone.

Can someone help me?

Thanks

nb: I have the DJI OSMO MOBILE 1

Hi there, sorry for the inconvenience. Can you upload a sample video here so that we can check it on our end. You can upload the file using google-drive or Dropbox and provide the link here. Thanks for your support.

DJI Paladin Posted at 2018-7-28 08:35
Hi there, sorry for the inconvenience. Can you upload a sample video here so that we can check it on our end. You can upload the file using google-drive or Dropbox and provide the link here. Thanks for your support.

Thank you for the answer

This is the link where you can easy see the "jearky" moves




And this is the video with the big problem of synchronisation

https://drive.google.com/file/d/ ... hJ/view?usp=sharing

I'm really in an mess with these problems, and I thank you for your help

Hello there. We apologize for the inconvenience.

a.) Is the firmware updated? Did you try to reinstall the app? How about using another phone?

b.) It is not advisable to use an external microphone for Osmo Mobile.  When using Osmo Mobile, the recording of sound is handled by your phone other than the gimbal system. For such reason, we redesigned the 3.5mm port as a dedicated port for charging and firmware upgrading.

DJI Wanda Posted at 2018-7-31 01:11
Hello there. We apologize for the inconvenience.

a.) Is the firmware updated? Did you try to reinstall the app? How about using another phone?

Thanks for the answer.

a  / Yes for the firmware.
I've not tried to reinstall the app or to use it with another phone.

I try it and I'll let you know

b/ Ok, thank you, I didn't know it.

fans6fea499c Posted at 2018-7-31 04:00
Thanks for the answer.

a  / Yes for the firmware.

Alright. Please hit "Reply" so that we'll be notified once you already tried those.