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No.1 ESC status error
2889 10 2018-7-28
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Ashkar
lvl.1
Sri Lanka
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Hi ,

I've suddenly start reveiving ESC status error each time in my Dji spark when i try to take of with the aircraft and no motors starts. All statuses show normal before and enough satellites are found. I have latest firmware updated (after the error message)  . I didn't experienced any issues during my previous flight and haven't crashed. What should I do? Please advise. I bought it only 3 days before. DJI Spark.

F85782F3-787E-4D41-850A-CD887DB0361B.png
2018-7-28
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi there, sorry for the inconvenience. Please try to restore the factory settings of the aircraft and update the firmware using DJI Assistant 2. You can download the software using  this link: (https://www.dji.com/spark/info#downloads). After doing that and the issue is still the same, I would recommend you contact our support to start up a case: (https://www.dji.com/support?site=brandsite&from=nav). Thanks for your support.

2018-7-28
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Joller79 DK
First Officer
Flight distance : 26447 ft
Denmark
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Try turning all props by hand, could just be one got debree in it... All should turn freely
2018-7-28
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DJI Tony
Administrator

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Please keep us posted for further help. Thank you.
2018-7-29
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Ashkar
lvl.1
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sorry guys,i just got home today.. and i'm really upset about the drone.I tried updating the drone using that link after setting it to default factory settings. but still the no.1 esc error shows up.
2018-7-30
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Ashkar
lvl.1
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DJI Paladin Posted at 2018-7-28 09:21
Hi there, sorry for the inconvenience. Please try to restore the factory settings of the aircraft and update the firmware using DJI Assistant 2. You can download the software using  this link: (https://www.dji.com/spark/info#downloads). After doing that and the issue is still the same, I would recommend you contact our support to start up a case: (https://www.dji.com/support?site=brandsite&from=nav). Thanks for your support.

https://www.youtube.com/watch?v=1Psa4hAImKw

I TRIED BUT IT DIDNT WORK...PLEASE HELP ME TO GET THIS FIXED
2018-7-30
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Ashkar
lvl.1
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Joller79 DK Posted at 2018-7-28 09:38
Try turning all props by hand, could just be one got debree in it... All should turn freely

YES,ALL TURNS FREELY..
2018-7-30
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Chuck101
Second Officer
Flight distance : 27815 ft
United States
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What does ECS stand for?
2018-7-30
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Joller79 DK
First Officer
Flight distance : 26447 ft
Denmark
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Chuck101 Posted at 2018-7-30 05:44
What does ECS stand for?

ESC. Electronic Speed Controller
2018-7-30
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Sparky_17
Captain
Flight distance : 62349 ft
Canada
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Looks like this is a DJI Support action.  Hope you are able to get it resolved quickly.  Keep us posted
2018-7-30
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DJI Tony
Administrator

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Ashkar Posted at 2018-7-30 05:27
I TRIED BUT IT DIDNT WORK...PLEASE HELP ME TO GET THIS FIXED

Hi, we're very sorry to know that the issue still persists. I highly recommended sending the unit to our repair facility for further evaluation. Please see the link below.

www.dji.com/service
2018-7-30
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