DJI Susan Posted at 2018-9-18 00:23
Hi Aerial Visions, I'm sorry to read about your experience, that's not what we want to see. There are also some online authorized stores, you may check here: https://www.dji.com/where-to-buy
As discussed above, DJI is also the victims in this kind of case, all info collected here will be forwarded to the police as well. Hope for your understanding.

i truely underdstand but yall should understand we been scammed because we don't have the money for something brand new at the time. for example i purchased a inspire 1 broke the camera an gimbal shipped the inspire got it fixed. an i purchased it on offer up. if yall made the message say its stolen thats another thing but the message has a error 400 call yall if it continues the price was super low. who wouldn't buy it. yall should unlock these drones with proof we was scammed. hopefully when i ship mine off i have great results an the other guys also. if not i will be contacting a lawyer because yall running a scam also by doing insurance claims but not honoring us for being victims. i will support in m aking this public so future customers will see how yall treat the people who can't afford new equipment from yall or a authorized dealer. there was know way to tell it was stolen

Aerial Visions Posted at 2018-9-18 09:26
i truely underdstand but yall should understand we been scammed because we don't have the money for something brand new at the time. for example i purchased a inspire 1 broke the camera an gimbal shipped the inspire got it fixed. an i purchased it on offer up. if yall made the message say its stolen thats another thing but the message has a error 400 call yall if it continues the price was super low. who wouldn't buy it. yall should unlock these drones with proof we was scammed. hopefully when i ship mine off i have great results an the other guys also. if not i will be contacting a lawyer because yall running a scam also by doing insurance claims but not honoring us for being victims. i will support in m aking this public so future customers will see how yall treat the people who can't afford new equipment from yall or a authorized dealer. there was know way to tell it was stolen

May I have the aircraft SN for the double check? I've checked the history again, it seems that you have not offered it. Could you confirm?

Cindav Posted at 2018-8-8 22:48
well, if they are selling a "never used" unwanted gift or similar excuse, its most likely stolen.  

No one sells a brand new unit really cheap.  

.... and at half the price raises a flag straight away... the old saying "if it looks to good to be true then it probably is" feel sorry for you guys who were conned out of your money....

I have same error when I try to activate my magic 2 pro
Could you check my serial number?

SN: 163DF8J0014366.

Thank you

May DJI make a website for checking S/N to make sure it legit?

Optimus_Prime Posted at 2018-9-21 08:34
May DJI make a website for checking S/N to make sure it legit?

You can check your serial number here

tools.retroroms.info

but you it doen't say if It is a stolen unit or not

Optimus_Prime Posted at 2018-9-21 08:34
May DJI make a website for checking S/N to make sure it legit?

You can check your serial number here

tools.retroroms.info

but you it doen't say if It is a stolen unit or not

Hi i am having the same issue with my spark. Been trying to activate it for 4 hrs now

HI. I also can not activate the drone, error 400.
Will the staff be so kind to check out my drone?
SN: 0K1DF1W3ADHM0Q
Thank.

I spoke with technical support DJI. The support checked the drone by number, it is not stolen.
Support answered:
"We received feedback earlier that some customer may experience trouble activating the unit due to system maintenance. I am checking with our engineers if the update has been completed."
Further:
"The maintenance of the system is currently on going. Please try to activate the unit again in 1 to 2 hours. We apolgize for any inconvenience this may have caused."

It's been about 12 hours since communicating with support, but I still can't activate the drone. This is disgusting, I paid the money but I can not use the device.
Always the same error:

I am having the same activation issue with a recently purchased Mavic Air 2.  The serial number is 3N3BH7E00202JP.  Is this device stolen as well?  Thanks.

Aleks18 Posted at 10-1 09:27
I am having the same activation issue with a recently purchased Mavic Air 2.  The serial number is 3N3BH7E00202JP.  Is this device stolen as well?  Thanks.

Where do you live?

IcantDo55 Posted at 10-1 09:38
Where do you live?

I live in Russia

Aleks18 Posted at 10-1 10:34
I live in Russia

Interesting as most of the other ones all showed up in Norfolk Virginia USA.  DJI admitted to loosing a shipment and I figures it ended up here.  Maybe they lost another shipment in your country.