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Ronin-S UK Shipping
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1376 54 2018-7-29
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djiuser_FAc9onCOwjqH
lvl.2
United Kingdom
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Ordered my Ronin-S mid-morning of 11th July. It's been 17 days now and still awaiting shipment! I would not have minded had I not looked the other day when the delivery time was stated at 10-15 days! What's going on? I see others on the forum have had theirs delivered by now, anyone in the UK in the same situation??
2018-7-29
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DJI Susan
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Hi there, we're sorry for the troubles. May I have your order number for checking?
2018-7-30
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fanseff76a00
lvl.2
United Kingdom
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Yes. I order my one 12-7 and have same situation. 0442059088909 thats my order number
2018-7-30
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djiuser_FAc9onCOwjqH
lvl.2
United Kingdom
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DJI Susan Posted at 2018-7-30 01:10
Hi there, we're sorry for the troubles. May I have your order number for checking?

Hi Susan,
Order number is 0444081290090

Thanks for your help
2018-7-30
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DJI Susan
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djiuser_FAc9onCOwjqH Posted at 2018-7-30 01:16
Hi Susan,
Order number is 0444081290090

The shipping schedule is different for various regions. Upon checking your order number in the system, the estimated shipping turnaround is about 15-20 working days. It is under processing, we'll send you the tracking number as long as the package shipped. Appreciate your patience.
2018-7-30
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DJI Susan
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djiuser_FAc9onCOwjqH Posted at 2018-7-30 01:16
Hi Susan,
Order number is 0444081290090

It seems that you ordered at the same timeframe, please refer 5# and wait patiently. Appreciate your understanding.         
2018-7-30
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djiuser_FAc9onCOwjqH
lvl.2
United Kingdom
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fanseff76a00 Posted at 2018-7-30 01:15
Yes. I order my one 12-7 and have same situation. 0442059088909 thats my order number

As of 2 hours ago the app tells me it has shipped, any luck for you?
2018-7-30
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fanseff76a00
lvl.2
United Kingdom
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its shipped status now but still waiting for email with tracking number
2018-7-30
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tcofilms
lvl.1

United States
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DJI Susan Posted at 2018-7-30 01:10
Hi there, we're sorry for the troubles. May I have your order number for checking?

So how is it that my order that was July 10th hasn't been shipped?  Order Number  0014992838000
2018-7-30
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Jimmyb
lvl.4
Flight distance : 9987 ft
United Kingdom
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I placed my order on 10th July also and mine hasn’t shipped either. It changed to ‘Pending’ yesterday.

Order number 0449689509076
2018-7-30
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djiuser_FAc9onCOwjqH
lvl.2
United Kingdom
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fanseff76a00 Posted at 2018-7-30 12:36
its shipped status now but still waiting for email with tracking number

Mine has now gone from shipping, back to awaiting shipment...ridiculous
2018-7-31
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fanseff76a00
lvl.2
United Kingdom
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Hi Susan,

My status changed yesterday to shipped and today turn back to  awaiting shipment . Making fun of customers isn't funny.  
2018-7-31
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DJI Susan
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djiuser_FAc9onCOwjqH Posted at 2018-7-31 00:51
Mine has now gone from shipping, back to awaiting shipment...ridiculous

Sorry about this. I'm checking the exact status with the sales team and will come back later.
2018-7-31
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djiuser_FAc9onCOwjqH
lvl.2
United Kingdom
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DJI Susan Posted at 2018-7-31 01:35
Sorry about this. I'm checking the exact status with the sales team and will come back later.

Thanks Susan
2018-7-31
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DJI Susan
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tcofilms Posted at 2018-7-30 14:23
So how is it that my order that was July 10th hasn't been shipped?  Order Number  0014992838000

Sir, pre-checking the order number you offered, the order was held due to the misspelled shipping address. Did you receive our email? If not, please kindly advise, we'll arrange and resend for you, thanks!
2018-7-31
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NY90070
lvl.3

United Kingdom
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Please can I have an update on my order placed on the 10th July ORDER NO:  0440982966042

Yesterday my status said Shipped but today it now states Payment Success.

Could I have an update on this order please.

Many Thanks
2018-7-31
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tcofilms
lvl.1

United States
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DJI Susan Posted at 2018-7-31 01:39
Sir, pre-checking the order number you offered, the order was held due to the misspelled shipping address. Did you receive our email? If not, please kindly advise, we'll arrange and resend for you, thanks!

Yes I spoke with suoport and they corrected the misspelling that same day.
2018-7-31
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fanseff76a00
lvl.2
United Kingdom
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DJI Susan Posted at 2018-7-31 01:35
Sorry about this. I'm checking the exact status with the sales team and will come back later.

Any news Susan ? I am still waiting for explanation.
2018-7-31
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fans8b125050
lvl.1
United Kingdom
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Looks like I’m not alone. Mine was ordered on the 10th July and was showing shipped but now isn’t. Please can someone check this for me, it’s over the 15-20 days now and I really wanted it for the 2nd August for a trip! No 0449006590868
2018-7-31
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Jimmyb
lvl.4
Flight distance : 9987 ft
United Kingdom
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Similar here, went to pending shipment today with the carrier showing as DHL and then nothing. Ordered on the 10th as well (slightly irritating that a UK customer above ordered two days later and already received theirs!)
Having said that it’s supposed to be 15-20 working days from date of order so that’s up to the 7th August for me. Crazy.
2018-7-31
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fanseff76a00
lvl.2
United Kingdom
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Yeah its just a big joke and no answer what the hell is going on. First they changing status for shipped and another day awaiting for shipment .. crazy is small word for whats actually happen now
2018-7-31
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mactormod0
First Officer
Flight distance : 389272 ft
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hello susan
mindy seems to have gone into meltdown, she is not answering to anybody .
could one find out for one the status of Order Number:  0445684903909, on the 29th of the month of july it informed one that the package had been shipped, on the 31st day of july i went to look for a number to track the package, i note that it is no longer shipped, one is perplexed is it shipped or not?
yet again i thank you
2018-7-31
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DJI Susan
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tcofilms Posted at 2018-7-31 05:53
Yes I spoke with suoport and they corrected the misspelling that same day.

Thanks for the clarification. Now the order is under processing and the tracking number will be available soon. An email will be sent to you in the next several working days, thanks for your understanding.
2018-8-1
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DJI Susan
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fanseff76a00 Posted at 2018-7-31 06:05
Any news Susan ? I am still waiting for explanation.

Sorry for keeping you waiting. I just got an update from the designated team that it is the misinformation. we sincerely apologize for the inconvenience. I've pushed the team again and will take your order as the priority and will try our best to send these orders in the following several working days, thanks for your understanding and patience.
2018-8-1
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DJI Susan
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fans8b125050 Posted at 2018-7-31 09:54
Looks like I’m not alone. Mine was ordered on the 10th July and was showing shipped but now isn’t. Please can someone check this for me, it’s over the 15-20 days now and I really wanted it for the 2nd August for a trip! No 0449006590868

Thanks for reaching us. Double checked with the sales team, it is estimated that your order will be shipped within this week, please keep an eye on the status later. We're sorry for the inconvenience.
2018-8-1
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DJI Susan
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Jimmyb Posted at 2018-7-31 10:07
Similar here, went to pending shipment today with the carrier showing as DHL and then nothing. Ordered on the 10th as well (slightly irritating that a UK customer above ordered two days later and already received theirs!)
Having said that it’s supposed to be 15-20 working days from date of order so that’s up to the 7th August for me. Crazy.

I understand your frustration and will keep an eye on the status as well. Hope we can figure this out soon.
2018-8-1
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DJI Susan
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mactormod0 Posted at 2018-7-31 23:35
hello susan
mindy seems to have gone into meltdown, she is not answering to anybody .
could one find out for one the status of Order Number:  0445684903909, on the 29th of the month of july it informed one that the package had been shipped, on the 31st day of july i went to look for a number to track the package, i note that it is no longer shipped, one is perplexed is it shipped or not?

Hi mactormod0, we're sorry for the inconvenience. I've checked your order number, it is still under processing, the tracking number is estimated to be available in the next several working days, we'll keep an eye as well.

BTW, there might be some delay due to the time difference, if you need Mindy's attention, please click the reply button under her message, so that she can receive the reminder and handle it timely. Thanks for your understanding.
2018-8-1
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DJI Susan
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NY90070 Posted at 2018-7-31 02:01
Please can I have an update on my order placed on the 10th July ORDER NO:  0440982966042

Yesterday my status said Shipped but today it now states Payment Success.

Sorry for the late response. Your order is estimated to be shipped within this week, we'll send you the tracking number as soon as it is ready, thanks for your patience.
2018-8-1
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djiuser_FAc9onCOwjqH
lvl.2
United Kingdom
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DJI Susan Posted at 2018-8-1 02:15
Sorry for the late response. Your order is estimated to be shipped within this week, we'll send you the tracking number as soon as it is ready, thanks for your patience.

Hi Susan,
Any news on my order? Was in the same position as the guys above where the order changed from shipped to awaiting shipment.
Order number is 0444081290090

Thanks
2018-8-1
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StuartSpicer
lvl.1
Flight distance : 1224 ft
United Kingdom
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Hi Susan,

I ordered mine on 10th July and am still waiting. Order number 0449748069510. You've taken the money and I was really needing it by the end of the week for a client project that I can't put off.

Can you please advise asap??

Regards
Stuart
2018-8-1
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Jimmyb
lvl.4
Flight distance : 9987 ft
United Kingdom
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I’ve just seen that I have a pending credit to my DJI account of just over $10 - is this a sign that shipping is delayed even further?
2018-8-1
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Jimmyb
lvl.4
Flight distance : 9987 ft
United Kingdom
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Interestingly, mine now shows as shipped on the DJI app and website via desktop but pending when I look at the DJI site on my phone. No tracking details to be seen though...
2018-8-1
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Jimmyb
lvl.4
Flight distance : 9987 ft
United Kingdom
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...and it’s on its way.
2018-8-2
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djiuser_FAc9onCOwjqH
lvl.2
United Kingdom
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Jimmyb Posted at 2018-8-2 05:49
...and it’s on its way.

Still nothing on mine...really thought the whole situation would’ve been sorted by now.  
2018-8-2
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djiuser_FAc9onCOwjqH
lvl.2
United Kingdom
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DJI Susan Posted at 2018-8-1 02:15
Sorry for the late response. Your order is estimated to be shipped within this week, we'll send you the tracking number as soon as it is ready, thanks for your patience.

Any update regarding my situation Susan....had no response for a few days?

Many Thanks
2018-8-3
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DJI Susan
Administrator

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djiuser_FAc9onCOwjqH Posted at 2018-8-1 02:42
Hi Susan,
Any news on my order? Was in the same position as the guys above where the order changed from shipped to awaiting shipment.
Order number is 0444081290090

Sorry for the late response. Upon checking your order number, it is within the estimated schedule, we'll send you the tracking number as soon as it is shipped. Thanks for your understanding.
2018-8-3
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DJI Susan
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StuartSpicer Posted at 2018-8-1 03:06
Hi Susan,

I ordered mine on 10th July and am still waiting. Order number 0449748069510. You've taken the money and I was really needing it by the end of the week for a client project that I can't put off.

Hi Stuart, I just checked your order number, the package has been shipped, you may check your email address later to see whether the tracking number is available.
2018-8-3
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DJI Susan
Administrator

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Jimmyb Posted at 2018-8-2 05:49
...and it’s on its way.

Hey Jimmyb, the tracking number is available now, you may check the status later. Hope you receive the package soon.
2018-8-3
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DJI Susan
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djiuser_FAc9onCOwjqH Posted at 2018-8-3 01:02
Any update regarding my situation Susan....had no response for a few days?

Many Thanks

I understand your anxiety, but there is no further news for now. I'll keep an eye on the status and follow up for you.
2018-8-3
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Jimmyb
lvl.4
Flight distance : 9987 ft
United Kingdom
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DJI Susan Posted at 2018-8-3 02:59
Hey Jimmyb, the tracking number is available now, you may check the status later. Hope you receive the package soon.

Thankyou Susan, it’s taken a while but I’m looking forward to receiving it, hopefully in time for a shoot next weekend.
2018-8-3
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