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Crashed My Mavic
824 33 2018-7-30
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Hedsic
Second Officer
Flight distance : 478757 ft
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........................
2018-7-30
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Wachtberger
Captain
Flight distance : 261509 ft
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This looks really bad and I am very sorry for your crash!
2018-7-30
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DJI Stephen
Super Moderator

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Hi. I am sorry to know what happened to your DJI Mavic Pro. Since this issue happened please contact DJI Support at www.dji.com/support or you can send an email to support@dji.com for further help on this issue. Please sync the flight records as well using your DJI Go 4 application for further analysis.
2018-7-30
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DJI Stephen
Super Moderator

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Thank you for the additional information. Rest assured that once we receive your DJI Mavic Pro. It will be assessed properly and you will be notified of the updates as well.
2018-7-30
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escore
First Officer
Flight distance : 461335 ft
United States
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Ouch! Looks bad! Sounds like it could be a sensor error.
2018-7-30
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dronto
Captain
Singapore
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Very sorry to hear this. Thanks for your kind sharing and let’s hope that you can get back to fly soon.
2018-7-30
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B1houdini
Captain
Flight distance : 670951 ft
United States
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Sorry for your crash,
It certainly did a job on your MP.
Hopefully DJI will replace it as soon as possible so you can get back to flying.
2018-7-30
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maddox
Captain
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sorry to read the buddy
2018-7-30
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pinkmenprints
Second Officer
Singapore
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OMG looks really bad
2018-7-30
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Dirty Bird
Captain
Flight distance : 6313048 ft
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Sacre' bleu!  That looks serious.
2018-7-30
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ALLEN YIP
Second Officer
Flight distance : 402890 ft
Hong Kong
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oh my god buddy, try to contact DJI with yr flight log let's see any compensation from DJI
2018-7-31
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M2Wair
Captain
Flight distance : 1132149 ft
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Ireland
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Wow that is one seriously beaten up drone, send it in for repair. Hope to see you back in the air in due course.
2018-7-31
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Exib
First Officer
Flight distance : 153760 ft
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United Kingdom
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Wow that was some impact I hope you get it sorted, not sure they can repair that...... Good luck :-)
2018-7-31
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Gregbella
Captain
Australia
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Wow that sucks hope you are back flying soon
2018-7-31
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rolling56
Captain
Flight distance : 138310 ft
United States
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That Mavic is f'erd up bad. Seems a lot of people are having problems. Good luck with your new one and hopefully DJI will send you another one and you will have 2 or sell one.
2018-7-31
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TomWolves
Second Officer
Flight distance : 110577 ft
United States
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Hedsic, bummer you crashed. Just for the future, I never leave my props attached to the motors when I store, or not going to use the mavic Pro for awhile. If I know I am going to use it the next day I do leave them on. My opinion is that if you leave the props on for a lengthy time the springs will perhaps weaken. It is just a precaution I take. Hope DJI will repair the problem for you! Good luck!
2018-7-31
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Celsus
Captain
Flight distance : 196594 ft
United Kingdom
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TomWolves Posted at 2018-7-31 06:06
Hedsic, bummer you crashed. Just for the future, I never leave my props attached to the motors when I store, or not going to use the mavic Pro for awhile. If I know I am going to use it the next day I do leave them on. My opinion is that if you leave the props on for a lengthy time the springs will perhaps weaken. It is just a precaution I take. Hope DJI will repair the problem for you! Good luck!

I do the same and carefully store the props so as not to distort and cause an imbalance. Re attaching the props just prior to a flight also gives you the prompt and assurance to check everything is fully attached before a flight.
2018-7-31
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dwainwayne28
Second Officer
Flight distance : 583323 ft
Trinidad and Tobago
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My Gad damm. sorry for your loss, this looks like it was hit by a bus. Hope you got care refresh.
2018-7-31
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Kingram
First Officer
Flight distance : 84085 ft
United States
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deleted

delete this post.
2018-7-31
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Kingram
First Officer
Flight distance : 84085 ft
United States
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Hedsic Posted at 2018-7-31 09:05
Hi, That would be me, Rick

Yeah I started comparing pics and I figured that is the same guy lol so I deleted the post.
2018-7-31
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djiuser_Y0QrzgFgjpeZ
lvl.1

United States
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Likely one of the props.  I've learned that it's very tricky installing a propeller.  If it's not done correctly - and you really need to test this - then the prop will fly off
2018-7-31
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Dorset_Horn
Second Officer
Flight distance : 57254 ft
United Kingdom
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Sorry for your loss Hedsic, but it seems for you that it's a case of "easy come, easy go". So pleased for your new arrival.
I am going to remove props in storage from now on since I agree with the logic behind doing that. So thanks for that info everyone.

2018-7-31
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dbparti024
Second Officer
Flight distance : 3343 ft

United States
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Very sad to see a MP so badly damaged. Since you only had 14 minutes of flight time time you must of had a defective propeller.
2018-7-31
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Kingram
First Officer
Flight distance : 84085 ft
United States
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I hope DJI takes care of you that was the worst crash I've seen . DJI may have just one question for you " How close was the Drone to the Bomb when it went off  ? "  lol      Just kidding  but that Drone had some serious damage.
2018-8-3
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DJI Tony
Super Moderator

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Hedsic Posted at 2018-8-3 10:46
lol the drone was carrying the bomb... (just kidding FAA)

Looking at the flight data, The speed right before impact showed 27mph.

Hi, thanks for the updates and feedback. Rest assured that our team will take care of your drone to figure out what happens on your case and provide an appropriate solution as soon as possible. Please keep us posted in any case you need our assistance.
2018-8-4
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Paul_IA
First Officer
Flight distance : 4302172 ft
United States
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Sorry to see your MP in that shape. Looks like it went in at 27 MPH and that'll mess up any drone. Looks like the flight log is saying you lost a prop, which would explain the battery error later on (over current spinning a motor with no prop attached). Hopefully you'll have good luck with getting it repaired.
2018-8-4
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DJI Tony
Super Moderator

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Hedsic Posted at 2018-8-7 04:52
Thank you so much. It just updated to "Conducting Damage Assessment " yesterday afternoon. I have been nervously checking it every hour just to see if it's updated yet. I am very nervous because I really hope DJI choses to replace/repair it under warranty and not give me bad news.

Hi, thanks for the feedback, Glad to know that the scenario will be covered by warranty.  
2018-8-7
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PandaCheese
lvl.2
Flight distance : 253986 ft
United States
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I too hope warranty covers it as based on your description you did nothing to be an obvious cause. The only time my MPP ever felt out of control was when I took off with compass interference and before GPS lock was fully in place. I was launching it outside of a stationary car's window, and thought once it got up in the air the GPS lock and interference would sort themselves out. Well they did, but not before a few seconds of nerve wrecking spinning around.
2018-8-7
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DJI Tony
Super Moderator

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Hedsic Posted at 2018-8-7 10:56
I'm actually still waiting to hear back if it will be covered or not. So far nothing has been updated.

Sorry for that, I thought we have done with the damage assessment and come up with appropriate resolution.
2018-8-7
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Lucas775
Captain
Flight distance : 11730860 ft
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United States
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That happened to me also with my pro it was a broken prop that caused the crashed.  It fell from 200' up in the air and landed on a dry sage brush with minor scratches.
2018-8-7
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MrArcher
Second Officer
Flight distance : 401706 ft
United States
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Hmm, this might give more cadence to the earlier thread regarding prop life I read the other day.   I think the DJI recommendation is replacing every 200 flights, provided there is no damage.  I wonder how many flights the OP was on?  
2018-8-7
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CA Mavic Pro
First Officer
Flight distance : 639652 ft
Lebanon
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Hedsic Posted at 2018-7-31 04:19
Thank you for the kind words everyone. It is all packaged up and ready to go back to DJI to see what they say. In the mean time I couldn't wait and it bothered me too much not having it so I did ended up buying a new one. This time I am not doing anything until I get insurance or DJI Care on it first.

[view_image]

Nice picture. Hope the new one will have a longer life
2018-8-8
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Picanoc Jack
Captain
Flight distance : 4702382 ft
Canada
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I can't see it, somehow forum is acting strange on me.
2018-8-8
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MrArcher
Second Officer
Flight distance : 401706 ft
United States
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Interesting, the OP deleted all of his posts?
2018-8-8
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