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Momentary screen vibration
356 5 2018-7-31
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Matt Widd
Second Officer
Flight distance : 17247 ft
United Kingdom
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Hello,

I have had my Mavic Pro for several months, after having a gimbal overload error after 1 month and having it fixed by DJI I now find maybe once or twice each flight I get a split second of vibration on the recordings.
At first I thought it was in the wind or movement of the drone the gimbal touched the drones body for a second causing the camera to be vibrated by the motors, but it happens when I am flying in no wind and moving slowly and steadily.
Whilst it only happens a few times each flight for a split second if I am filming a long sweeping pan or turn it can completely ruin the clip forcing me to film the motion all over again. Very annoying!

I will upload example clips below to this thread when i can.

Is this a common issue? Should I return it for repair to DJI I have DJI Refresh.
2018-7-31
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martin joãoo
Second Officer
Flight distance : 945105 ft
Luxembourg
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Does it happen while continously filming in 4k around 8-9min in?
2018-7-31
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Matt Widd
Second Officer
Flight distance : 17247 ft
United Kingdom
Offline

martin joãoo Posted at 2018-7-31 04:29
Does it happen while continously filming in 4k around 8-9min in?

I do film in 4K but it can happen 10 seconds into a flight or 15 minutes any time at all, some flights it never happens some it happens a few times there is  no real logic to the timing of it.
2018-7-31
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DJI Tony
Super Moderator

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Hi, sorry for that troubles that it caused, I would recommend restoring factory defaults and refresh the firmware of your drone using the DJI Assistant 2 to see if there will be changes. Please see the link below. Hopefully, you can capture this scenario so that could check if further. Thank you. Please see the link below.

https://www.dji.com/mavic/info#downloads
2018-7-31
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Matt Widd
Second Officer
Flight distance : 17247 ft
United Kingdom
Offline

DJI Tony Posted at 2018-7-31 12:28
Hi, sorry for that troubles that it caused, I would recommend restoring factory defaults and refresh the firmware of your drone using the DJI Assistant 2 to see if there will be changes. Please see the link below. Hopefully, you can capture this scenario so that could check if further. Thank you. Please see the link below.

https://www.dji.com/mavic/info#downloads

Hello tried all these actions. Reset to default settings and reinstalled the latest software to no avail I have made a short clip to show what happens

2018-8-9
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Matt Widd
Second Officer
Flight distance : 17247 ft
United Kingdom
Offline

martin joãoo Posted at 2018-7-31 04:29
Does it happen while continously filming in 4k around 8-9min in?

2018-8-9
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