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Battery problem in brand new Mavic Pro
1508 5 2018-8-1
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Ethan80
lvl.4
Flight distance : 295 ft
Spain
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Hi guys,
I just receive my new Mavoc Pro from Amazon, battery and controller appears to be fully discharged, I plugged controller to charge and works without problems, charge complete from 0 to 100%.
I can't charge the main battery, is dead, no leds when push button and no leds when conect it to charger. Just dead. Now it's plugged to charger to try to revive after a few hours but I think it may not work.
Is there any solution?, I don't want to replace the whole drone in Amazon, just a battery replacement if needed.
I opened a case with DJI (1273498) in order to get help but maybe someone can help me here also.
Regards and thanks to the community.

PD- Sorry for my potato english, is not my native language and I'm triying to avoid google translator.
2018-8-1
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DJI Natalia
Administrator

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Hi. I'm sorry for the inconvenience that this caused you. If the battery is not responding while charging it with a specified amount of time, I would recommend contacting our support. However, you've mentioned that you already contacted us, if may I ask how did you reach our support? Please keep us posted for further help. Thank you.
2018-8-1
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Ethan80
lvl.4
Flight distance : 295 ft
Spain
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Hi Natalia, thanks for your help.
I opened a support case with the contact us section od DJI web and get an auto reponse. Just waiting for reply.
2018-8-1
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DJI Tony
Administrator

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Ethan80 Posted at 2018-8-1 14:12
Hi Natalia, thanks for your help.
I opened a support case with the contact us section od DJI web and get an auto reponse. Just waiting for reply.

Hi, thanks for the updates. Please don't hesitate to reach us back if you need our assistance.
2018-8-2
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Flycaster
Captain
United States
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I would forgo the DJI support, and go with Amazon returns.
No hassle, no problem. That's your first step.
Wait until you really have to deal with DJI support........
2018-8-2
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Dorset_Horn
First Officer
Flight distance : 93379 ft
United Kingdom
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Hi Ethan. Please let us know if you get a reply and if you solve the problem.
2018-8-2
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