idoc
lvl.2
Flight distance : 8104 ft
United Kingdom
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DJI Susan Posted at 2018-8-4 22:33
idoc, we're sorry if there is any misunderstanding during the communication. We cannot access the data if the user didn't sync the flight records successfully. If the data lost or cannot be provided, it might be inconclusive, but finally we got it and we're sorry if this bothers you. As your other questions, we have made it clear on 19# and 26#, here I will not repeat any more, sorry for this.
As mentioned above, if you have any doubts about data, please kindly provide us with the correct one and point out your doubts, we'll forward to our engineers for further verifying.
That's great Susan,
Based on what you say, can you provide an explanation as to how did your team conduct the analysis without any data or asking for data and come to a detailed conclusion?
Also, AGAIN, can you answer directly and in a clear way to the rest of the points I've raised, or are you ignoring them?
You're more than welcome to add info to those points, and I don't think repeating yourself, especially if you're adding value to the experience, is difficult or disrespecting. Saying 'I will not repeat myself' like an angry teacher lecturing their students' isn't really the tone you want to hold with customers who thousands of dollars in your products.
Your tone sounds a bit condescending, so I am summarising my understanding:
Issue 1: The NFZ detection mechanism failed. NFZ was only recognized by the mechanism when the drone was in the air, instead of before take off. NFZ is a serious concern, and
DJI should do more to fix the bug here.
DJI's response so far: Our drones have no bugs.
Issue 2: The drone moved forward then the controller was aiming down. That should never happen, regardless of where the drone is flying.
DJI's response so far:
1. Tech team made decisions without looking at actual flight log data
2. Our drones have no bugs.
Issue 3: Gimbal stopped working while the drone was in the box.
DJI's response so far: Blaming the customer without providing evidence
Issue 4: The charger is disintegrating.
DJI's response for far: Mo response.
Issue 5: Customer service is unprofessional on numerous occasion, resulting in frustration, waste of time, and expectations not met.
DJI's response so far:
1. Our customer service has no issues (provided on multiple occasions by the customer service team
2. We'll talk internally to our teams. We'll do nothing to make up for what we caused.
Issue 6: DJI has been contacted about these complaints and has been avoiding resolution for 3 weeks.
DJI's response for far: No response.
Issue 7: The team ran an analysis and made a conclusion without looking at data or raising an issue with me or anyone, requesting for the data. which is concerning and untrustworthy.
DJI's response so far:
We ask for data. No direct response to the question itself.
Ido
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