Hello guys,

My osmo mobile Two is new, the auto track mode it's work in vertical situation, but the horizontally didn't work, see the video below



Horizontal
https://www.dropbox.com/s/namegy ... 42.14%20AM.mp4?dl=0


Vertical
https://www.dropbox.com/s/hj2py5 ... 42.33%20AM.mp4?dl=0

Thank you,

Hello there. We apologize for the inconvenience. What model of the mobile device are you using? Did you try to reinstall the app?

I use iPhone 8 Plus, No I didn’t reinstall the app

Aloka Posted at 2018-8-4 05:59
I use iPhone 8 Plus, No I didn’t reinstall the app

Hi, thanks for the response, we will check this scenario with our R&D engineers. Your patience is highly appreciated.

The problem still happens

I'm waiting

Aloka Posted at 2018-8-5 11:22
The problem still happens

I'm waiting

Hi, sorry for taking too long. The issue has been forwarded to the right department and we're waiting for their response, we will inform you right away as soon as we received feedback from them. Thanks for understanding.

Okay, I will try other phone

Aloka Posted at 2018-8-6 22:32
Okay, I will try other phone

Thank you for your understanding. Please let us know if you still need any help.

Aloka Posted at 2018-8-4 05:59
I use iPhone 8 Plus, No I didn’t reinstall the app

Take the Osmo 2 back. This is not normal for an iPhone 8+ and you won’t get any help here. Something is broken and going on a web forum like this will just drag it on until you cant return it.
I have the same phone and it works perfectly. If you have re installed the app and its not working (assuming you aren’t on the Apple beta program) then you need to get it changed.
Waiting for DJI to help is  a waste of time.

The problam still happens ,  I used different phone - iPhone 6, but same problem happened

https://www.dropbox.com/s/hso6ew ... 10.05%20PM.mp4?dl=0

https://www.dropbox.com/s/nujmpl ... 10.06%20PM.mp4?dl=0

Dji engineers, what should I do??????

Hmmm, I know this is a ridiculous answer since it's not your fault for having an iphone but if you desperately need this feature, it's time to switch phones
Check out at least the 1st video where I am using active tracking and it works perfectly and some advice.