WebParrot
Second Officer
Flight distance : 23625 ft
United States
Offline
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I've received help twice by starting an online Chat Session via the Support link at the DJI.com website. I had prepared photo's, screen shots, receipts and was able to supply answers and verifications through Chat. Each time I was issued an issue # and was able to follow through online that way. When one seemed to be taking too long, I posted it here and DJI Susan helped and got a reply in about 48 hours. She's been enormously helpful with each problem I've posed. So for me, starting with a chat session -when I think DJI is the resource- is the way to go. If I'm looking for opinions or some general ideas, I come here or to MavicPilots.com Lots of helpful experienced pilots there, too.
FWIW, I think a "bug" reporting process would be helpful.
I'd also like to see something added to member's profiles that list what hardware, operating system, and software/firmware they are using when posting. It saves "begging" for the information when trying to help them identify a problem.
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