DJI Thor
Administrator
Flight distance : 13602 ft
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djiuser_AITdEDi1d830 Posted at 2018-8-3 17:50
Well this is the same stuff being told to me all week by your office. First told when it gets to your office they will return a new unit back asap. Then as one hand don't know what the other is doing I'm still without my spark even after Paying more money.. This company has departments all over and one department don't talk to the other so what one person tells the customer the other department doesn't know about.. So thus at the end we the customers suffer and no matter how much you call them or ask them anything your told by them we have expedited your case. Lol
As I'm still waiting for my spark and remote over two weeks now.. What a JOKE!
Hi Curt, I do understand your feeling when waiting for the drone back to your hands, I will feel the same if I am in your situation.
If you don't mind, please allow me to explain your case. The drone was received in the system on 28 July, after that, we found there was a crash damage and the motors needed to be repaired. We sent you the quotation for DJI Care Refresh on 3 August (to ensure that the customer can choose to pay it or not, please kindly note that we will not repair or replace the drone if the payment is not confirmed). Then the payment was confirmed today, thus it is under the process, your case has been escalated, the local team will do the best on this case.
At the same time, we noticed that there is an invoice dispute but after that, you paid the DJI Care Refresh replacement fee, so you decided to pay the case, right?
Regarding the case that you mentioned that we will return a new unit, as Diana mentioned above, we will check the transactions and keep improving our service.
Once again, we understand your feeling, and we will expedite the case. Hope you will receive the drone back soon. Thank you for your patience. |
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