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dorchman
lvl.1

Canada
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Finally  got off the ground but my video feed is week and pixelated. Im trying to run a pro platinum with a Samsung Galaxy s3.Any suggestions
2018-8-5
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DJI Stephen
DJI team
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HI. I am sorry for the trouble. May I please know the model of your DJI Drone for me to check the compatibility of the device that you are using?
2018-8-5
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miketmtpro
lvl.4
Flight distance : 1883940 ft
United States
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Current app version ? 4.2.21

roll back to 4.2.16 and it should work. App changes after 4.2.16 have rendered many devices unusable, and with the problems of video feed pixelation, as well as the aircraft disconnects where the App is crashing and there is no signal to your device. This has been ongoing for months. I found this online at Facebook Mavic Group:

Rolling back the app and firmware:
First, save any cached files on your device.
2.Sync flight records from the DJI app on your acct.
3.Uninstall DJI Go4, and then shut off Auto Updates from the Google Play Store for your acct.
4.For the Firmware, use DJI Assistant 2 Software.
Charge your MP batteries. Connect drone to computer vis USB.
Run DJI Assistant as Admin. Right click the icon on your comp.
Select the version downgrade. I went to .0200, some like 0300
Update your remote controller the same.
5. Download the 4.2.16 (or earlier) App from Apkpure.com
6. Install the app.
7. reboot your device.
8. If your device has power settings options you want those disabled. Give the app all the cpu and memory it needs. It is a very resource heavy app. Limiting its ability to eat will make it unhappy. Device should have options to disable any power saving features for Go4 or specific apps.
9. Disable and backrunning apps you do not use.

2018-8-5
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Paul_IA
lvl.4
Flight distance : 4959019 ft
United States
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Rollback seems to be the fix of the day until this is (hopefully) addressed in a future release.
2018-8-5
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DJI Tony
Administrator

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Hi, we have already replied to your other thread. Please see the link below. Thank you!

https://forum.dji.com/thread-160392-1-3.html
2018-8-6
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dbparti024
lvl.4
Flight distance : 3343 ft

United States
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DJI Stephen Posted at 2018-8-5 10:03
HI. I am sorry for the trouble. May I please know the model of your DJI Drone for me to check the compatibility of the device that you are using?

His original post stated Samsung Galaxy s3
2018-8-6
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