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Camera malfunction / Glare issues
781 7 2018-8-6
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djiuser_rbLQFD6BvWmt
lvl.1
Flight distance : 7969 ft
Norway
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Hi, I am experiencing glare issues on my Mavic Pro. At first, I believed it to be normal, but when I see other Mavic Pro videos, I can't see that people are experiencing the same glare. I have provided some Youtube videos of what I am talking about.

I have searched for similar issues, and I see that people suggests removing the gimbal cover/plastic dome. When I do this, I keep experiencing wind issues with camera. You can also see this in the videos below.

Is my drone malfunctioning, or am I doing something wrong?

2018-8-6
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djiuser_rbLQFD6BvWmt
lvl.1
Flight distance : 7969 ft
Norway
Offline

2018-8-6
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djiuser_rbLQFD6BvWmt
lvl.1
Flight distance : 7969 ft
Norway
Offline

2018-8-6
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DJI Wanda
Administrator
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Hello there. We apologize for the inconvenience. Did you try to calibrate the drone? Is the firmware updated? Did it suffer from hard landing?
2018-8-6
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gnirtS
Captain
Flight distance : 5712575 ft
United Kingdom
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You're 100% going to get glare issues with the dome on, you have to remove that.

What do you mean by "wind issues" with the camera?
2018-8-6
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djiuser_rbLQFD6BvWmt
lvl.1
Flight distance : 7969 ft
Norway
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I uploaded a video where I am flying without the dome. Please see from 0:13 to see what I am talking about. This is what happens when I fly without the dome. Is this normal, or can i calibrate my Mavic to compensate for this?

2018-8-6
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Jinjur
Second Officer
United Kingdom
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no, that is not right. between jello and the dark intrusion at the top. that is very not right

are all the little rubber hangers connected on the gimble?
2018-8-6
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DJI Tony
Administrator

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djiuser_rbLQFD6BvWmt Posted at 2018-8-6 05:39
I uploaded a video where I am flying without the dome. Please see from 0:13 to see what I am talking about. This is what happens when I fly without the dome. Is this normal, or can i calibrate my Mavic to compensate for this?

https://www.youtube.com/watch?v=EOUfwgRzL_M

Hi, sorry for the troubles that it caused, may I know if this video comes from SD card? Did you remove the gimbal cover? If yes, I would recommend restoring factory defaults and refreshing the firmware using DJI Assistant 2 to your computer to see if there will be changes. Kindly keep us posted. Please see the link below for you to download the DJI Assistant 2.

https://www.dji.com/mavic/info#downloads
2018-8-6
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