Duncandonut
Second Officer
Flight distance : 2139291 ft
United Kingdom
Offline
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DJI Natalia Posted at 2018-8-6 10:04
Hi. I do apologize for the inconvenience and trouble caused. I would like to clarify, have you done creating a repair request on our website? You may start up a case online: https://repair.dji.com. After that, you must receive a confirmation email, case number and shipping label on your email. If you have further question, please let us know. Thank you.
Hi Natalia,
Thank you responding. I filled out the forms on the support website to use my DJI Care Refresh. I made the payment of £79:00 via my PayPal account and have received an email from PayPal confirming my payment to DJI. However I have yet to receive anything from DJI confirming my request or where to send my payment too.. My case number is CAS-2097905-Y2C5H1.
Once again thank you for your help. |
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